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163 S Service Rd, Plainview, NY, 11803, United States
Get directionsThankful that they saved my dog, but they are very cold, no compassion, very difficult to get an answer from. They hit me with a price that was so incredibly high, I am still in shock, but it was life or death, so they had me and took full advantage. They were more worried about getting as much money as they can upfront than tending to the dogs emergency.
Business response:
Hi Frank. We're sorry to see that you viewed your experience at LIVS as less than 5 stars. We take your feedback seriously and would like to speak with you by phone to discuss this further. If you could give us a call at your convenience, we would appreciate it: (516) 501-1700.
I am a physician practicing for over 40 years. The vet I consulted was condescending, and when I pointed it out, she reacted angrily and continued to speak down to me. I have that this vet is very skilled in her specialty, and I respect that, but he/he should realize that part of his/her job is to communicate information, warmth, care, and courtesy.
Business response:
Hi Paul. We strive to provide excellent communication and customer service to all of our clients. We appreciate your feedback and will address this with our team. Should you wish to speak with us directly about your experience, please feel free to contact us: 516-501-1700
Would give this place ZERO stars if I could. My cat fell and we went to make sure nothing was broken. They didn't think anything was broken and did some bloodwork before they were gonna give us some pain meds and then 10 minutes later said my cat needed EMERGENCY SURGERY for kidney obstruction and quoted us $9000 for treatment BEFORE surgery alone. One of the vet techs was kind enough to give us an alternative cheaper hospital to go to but the doctor was insistent that by refusing to pay the $9000 we were going against medic... read more
If I could give this place no stars, I would. Horrible customer service, they don't care about your pet(s). I received a referral to have my cat seen by a specialist and they scheduled my cat with the wrong specialist so they call me back 2 days later to reschedule my appointment 3 weeks later! My cat isn't doing so well and not only did the front desk receptionists didn't care, but not even the MANAGER showed compassion. Instead the manager, Lauren said, unfortunately we have to reschedule you for that 3 week appointment or... read more
Horrible place. Horrible service. Happily take tons of money from you but are completely unprofessional and do not care about your pet.
My dog had hip surgery on his left hip on 5.31.23, he had the right one done 2 years ago. Both of these surgeries where done at LIVS. Supposedly they removed all the staples from his most recent surgery at his 2 week post operative appointment from 5.31.23. Today I was petting the area and noticed scabs still on his hip, then I happened to notice that a staple was left in. I can't believe that LIVS was so careless not to remove all of the staples from my dog's hip. I took him back today and they removed the staple. I am not ... read more
I am writing this review and again I am emphasizing if I could give zero stars I would as so many others have said. The minute I walked in the door I got the impression that the staff was only trying to get hold of my credit card. I had taken a kitten I had found for an amputation of a leg that had been injured. My local vet had no issues with anesthetizing the kitten for a biopsy however I was enticed by the idea of a tertiary care center for the bigger surgery. I received a 911 call the morning of the surgery when the kit... read more
If I could give zero stars, I would. My dog walked in and never walked again. Paralysis caused by their surgery and they kept her there for 2 more weeks pretending to do rehab on her. When she passed the following year, we got an autopsy and found out that her spinal cord was essentially dead since the surgery, so that 2 extra weeks of rehab would have done nothing except collect more money for them. Except not one of their doctors or techs noticed that- not the surgeons, neurologist, LVTs, or rehab techs. The owner, Domini... read more
Never go there. Ripped out pocket off without any work my cat is even more sick . Took 3k didnt do a shit
Long Island Veterinary Specialists has a 3.9 star rating with 1,874 reviews.
Long Island Veterinary Specialists is open now. It is open 24/7.