This profile has been claimed by the business owner or representative.
LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will be honest, I do not understand the reviews here. My experience that I just had over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that I bought just under 3 years ago that formed a crack in the shell. It was still under warranty thank goodness and LPI is honoring that warranty with a replacement. My experience in getting to the final resolution was nothing but professional, and my case worker was absolutely just a wonderful woman who really made me feel hear... read more
Business response:
Thank you for the feedback, ***** We hope you enjoy your new spa and please let us know if we can further assist!
I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more
Business response:
Thank you for sharing, Mr. **********We are glad your are still enjoying our product and receiving excellent service!
I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more
This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
We have had the spa for a year; we bought it December 1, 2024 but never had much time to use it until recently. So recently, we decided to get in on my day off. We noticed there was a dime-sized crack in the shell. We also have a crack on the control panel where the cover (factory installed) hits the control panel when it closes. Since we noticed that, the spa trips when we try to put it on. We have used it maybe four times. We contacted customer service; they asked for a series of pics. We needed to take them, and we also h... read more
Business response:
We apologize for the frustration described. Thank you for complying with the separate GFCI panel per the site preparation material. A work order has been created to address the UV leak and damaged screen saver (this is not capable of causing the electrical to trip). A technician should be assigned shortly. Your warranty is being honored as written and we want to resolve this to your satisfaction.
I bought a $6k hot tub from them. It came with a warped side panel. I mentioned it on delivery to the company that brought it to my home. I called them and asked them to fit it. The customer service person told me they don’t fix panels and it was my issue. They would send me a new panel though. So it’s my issue to fix their defect? They did send me a new panel although it was the wrong side after 8 week's they sent me the right panel. The one they sent was over an inch taller than the original. I had to buy a plastic cutting... read more
Business response:
Our apologies for delay in resolution and inconvenience. The warranty does list skirting panels and corners as an exception; as no specialty tools are required. Traditionally, there is a portion of the panel that will fit under the acrylic lip.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,451 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.