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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will be honest, I do not understand the reviews here. My experience that I just had over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that I bought just under 3 years ago that formed a crack in the shell. It was still under warranty thank goodness and LPI is honoring that warranty with a replacement. My experience in getting to the final resolution was nothing but professional, and my case worker was absolutely just a wonderful woman who really made me feel hear... read more
Business response:
Thank you for the feedback, ***** We hope you enjoy your new spa and please let us know if we can further assist!
I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more
Business response:
Thank you for sharing, Mr. **********We are glad your are still enjoying our product and receiving excellent service!
I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more
This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more
Nice 2 person hot tub. Worked great for a month or 2 then 1 pump quit working. Rather than sending someone out to evaluate the problem, they send emails asking questions and requesting pictures. I'm a disabled Vietnam veteran and can't take things apart for pictures. You can't respond to their email as it's "NO REPLY"... T Very poor customer service.
Bought myself a $7200 headache. This hot tub has been nothing but one problem after another. Terrible product and terrible customer service
Terrible experience so far! We purchased a Hot Tub and was told it would take about 4 weeks for manufacturing, delivery, installation, etc. We waiting 2 months, and our lift for the hot tub cover is on back order. When we filled the water the first time and tried to use it, we instantly received error messages. We spent hours with technical support, as they emailed us videos we already watched and stated during our call. We called our local service rep, who said he would aend over a service request form. We never received th... read more
Purchased a spa off the showroom floor. Delivered to my home (4) days later. Hot Tub never heated to a temperature that would allow it to be used. All electric is correct. Called and reported, have yet to receive a solution or some time frame as to when it would be repaired. Then, called with a new problem (3) days later as the hot tub is leaking. Called and reported, said they were going to send a dye kit. I spent $6k to use a new hot tub, not to work on a piece of junk. The sales people, the tech people, they are friendly ... read more
Scam company!!!! BEWARE!!!! They offer 5 year warranty but will never help you if product fails. They only sent 2 workers to deliver a 6 person jacuzzi with 46 jets and they dropped it in front of my house. I was going to refuse delivery but they insisted if anything were to go wrong they would honor the warranty. 6 months later the circuit board went blank and they would not send anyone. I tried for 3 weeks contacting Marcus Stol the sales representative and the manufacturer and could get nowhere. They requested pictures th... read more
Business response:
We apologize for the delay in receiving a resolution. The manufacturer would not have inherent knowledge of a recommended electrician, nor if that information was utilized. The matter has been reviewed and will be satisfactorily concluded under warranty.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.8 star rating with 1,568 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.