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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will be honest, I do not understand the reviews here. My experience that I just had over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that I bought just under 3 years ago that formed a crack in the shell. It was still under warranty thank goodness and LPI is honoring that warranty with a replacement. My experience in getting to the final resolution was nothing but professional, and my case worker was absolutely just a wonderful woman who really made me feel hear... read more
Business response:
Thank you for the feedback, ***** We hope you enjoy your new spa and please let us know if we can further assist!
I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more
Business response:
Thank you for sharing, Mr. **********We are glad your are still enjoying our product and receiving excellent service!
I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more
This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more
Bought their cold plunge less than a year ago have had to replace numerous parts. Customer service is horrible. Their product is absolute crap. Do not buy it. Worst company ever. All crap Chinese parts.
Business response:
The labor warranty for your Cold Series purchase is 90 days. A replacement polar pack was shipped to you at no cost on 4/23/26. Though we are sorry to hear you are displeased with the experience, we remain ready to honor the warranty as written and assist in any way we can!
DO NOT buy from this company. I paid for my hot tub in Matthwes, NC on March 14th. They explained that it would be a couple of weeks in production and a couple of weeks for delivery. It shipped from their factory on 3/23/26. Only after making 5 calls to the place where I purchased it, did I get a call to schedule delivery. Unacceptable! They just need to close up shop if this is the best in customer service that they can provide.
Business response:
The delivery appointment was scheduled four weeks after your purchase on 4/16/26, which does align with the quoted time frame. Our records indicate the spa was delivered on 04/23/2026. We hope you enjoy your G-10k!
Don’t buy a hot tub if this company is the warranty company! This is a letter I just sent them: I am so unhappy with my warranty and the service from your company that I’m going to sell my hot tub that is four months old for half price. If you wanna make it up to me, find me a buyer. Charging me $100 for a warranty item service call and then not even having a fuse that I could buy from your employee doesn’t sit well with me. And then you wanna charge me $160 to come out and put the fuse in and the side panel back on. I don’t... read more
Business response:
We apologize for the frustrating experience. Unfortunately, we cannot control onsite inventory for third party technicians - we had shipped the full pump as indicated during the limited troubleshooting. We do adhere to the warranty as written. The tech bill was waived as a courtesy, though fuses fall under the warranty exclusion.
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.8 star rating with 1,482 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.