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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will be honest, I do not understand the reviews here. My experience that I just had over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that I bought just under 3 years ago that formed a crack in the shell. It was still under warranty thank goodness and LPI is honoring that warranty with a replacement. My experience in getting to the final resolution was nothing but professional, and my case worker was absolutely just a wonderful woman who really made me feel hear... read more
I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more
Business response:
Thank you for sharing, Mr. **********We are glad your are still enjoying our product and receiving excellent service!
I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more
This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Just another review like every other one on here. The absolute worst customer service ive ever had to deal with. After only 2 weeks, pumo 2 stopped turning on from the display button. Pump 1 button also does not work when trying to enter programming mode. I reach out to lpi to get this fixed and they reply that they need pictures of the hot tub and the pad it is located on, nothing else. Send that email. They reply the next day asking for more pictures, get back to them the next day because im at work, they get back and ask ... read more
Business response:
Initial troubleshooting reduces the likelihood of a repeat technician visit. A trip charge was billed per the warranty. Components were received and a technician scheduled. We apologize for the frustration experienced, but will continue to adhere to our standard operating procedures.
One of our jets were leaking. We tried to get Parts but we told our spa was discontinued and parts were not available We bought the spa at the fair approx 3 yrs ago. This is horrible customer service.so what do you do with a 3 yr old spa that you cant fix.
I contacted lpi for warranty repairs on my tuff spa. They could not find anyone to repair my spa for less than $400. Many calls, many emails, no solution. I'm in san diego! Found my own repair person. Terrible, ineffective company.
Business response:
The labor warranty for your 2022 TT 150 was for 6 months. We were trying to assist you in finding a local technician, but there was an out of warranty service charge that was disputed prior to service being rendered (this was following a cancellation from the third party). As the funds were not available, service would not be provided We were and are still glad to honor the intact portions of your warranty.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,415 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open at 9:00 a.m.