LPI Inc.

Chad M 

on BBB

8 months ago

I will be honest, I do not understand the reviews here. My experience that I just had over the past few weeks has been absolutely one of the best customer service experiences I've had. I have a spa that I bought just under 3 years ago that formed a crack in the shell. It was still under warranty thank goodness and LPI is honoring that warranty with a replacement. My experience in getting to the final resolution was nothing but professional, and my case worker was absolutely just a wonderful woman who really made me feel hear... read more

Ernie T 

on BBB

2 years ago

I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more

Sean D 

on BBB

3 years ago

I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more

Collin A 

on BBB

3 years ago

This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more

Glenn G 

on BBB

a week ago

My experience is with an LPI-manufactured TT450 spa. LPI (LPI, Inc.) manufactures and sells several spa lines, including Tuff Spas, Catalina Spas, Dr. Wellness, and other related brands. My spa developed a leak about four months after installation. The people I dealt with were pleasant, but my experience with the product and customer service was very disappointing. The warranty repair was handled by a third-party company that was not familiar with this spa model. The repair process took months, during which the spa was unusa... read more

Michael T 

on BBB

a week ago

LPI\Aqua living Hot tubs *******me on a warranty issue when the item was clearly bad when brand new!! Tried to get the Phone app to work but found out with the help of tech. support that the Wi-Fi modules were bad. Tried all this after 90 days, which is the warranty duration for the Wi-Fi modules!! LPI WILL NOT honor a warranty on these Wi-Fi modules. Crazy!! What electronic item these days doesn't have at least a 1 year warranty??!! I'm not at all happy with the warranty team. 

Robbie M 

on BBB

a month ago

Horrific experience!! Nothing but issues since purchasing a hot tub!! First one deliver with smashed in panel and cover not adjusted correctly!! Problems for a yr! They finally sent us a new one and it arrived! The new one also has smashed panel and incorrect fitting cover!! Customer service is the WORST and you can not talk with anyone above one lady Misty who is NO help!! We are out over 18,000$ and basically told to bad!!!! Company has store in NY however company owner and manufacturer are in Tennessee!! They are snakes!!... read more

Cindi C 

on BBB

2 months ago

WORST EXPERIENCE EVER with LPI HOT TUB!!!! Save your money....they have terrible quality, service, and leadership. My hot tub is only two months old and we have not been able to use it to due multiple issues, right from delivery!!! It was delivered with scratches all over the front panels, 6 had to be replaced, it had rusty water stains inside and then several non working parts. We have had several companies that they sent out to fix things and they remain unresolved, such as the auto refill which overflowed our yard after t... read more

Sam H 

on BBB

2 months ago

Bought their cold plunge less than a year ago have had to replace numerous parts. Customer service is horrible. Their product is absolute crap. Do not buy it. Worst company ever. All crap Chinese parts.