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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Leisure Products International, Inc. is the largest hot tub and swim spa retailer in the US with over 70 company-owned stores. Our dedication to innovation isn’t just a claim; it’s a commitment backed by a suite of patented technologies. Our U.S. patents are a testament to our industry-leading designs. From therapeutic spas to energy-efficient models, each hot tub is a pinnacle of engineering excellence, ensuring you get not just any hot tub. LPI, Inc. stands at the forefront of hot tub and swim spa innovation, renowned a... read more
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have read most of the reviews on here and it is my opinion that much of the negativity of the feedback given here is not the error or fault of LPI, but rather the customers not really understanding proper protocol when operating and using a hot tub. First, I'd like to state that I purchased my hot tub in 2010 from this company and it is running even better in 2024. For 14 years now I and my guest have enjoyed this hot tub many times throughout each month of the year. It sits outside on my pool deck in Vermont. I purchased ... read more
I have had several issues with the tub since i bought it. Working with the service team was challenging at times but they did not give up in their efforts to assist me with my issues. In the end they provided me with the parts I needed to make the necessary repairs. I also ordered parts of my own from energysaverspaequipment.com and also worked with Larry at LPI parts department to determine the correct parts. He was very helpful and when there were a few issues with the shipment with some damaged parts and a few that I orde... read more
This review is a little different as I want to try to explain what you might be walking into with this company but plan to stay neutral so you can form your own opinion on it! I will explain my ups and downs with this company. First you see the ad on tv, visit there store, fall in love with what your hot tub salesmen shows you, then you get it a little bit later then promised but that's to be expected because of COVID. Keep in mind that even though our contract did mention that we had a perfect amount of space it wasn't! Tha... read more
Just another review like every other one on here. The absolute worst customer service ive ever had to deal with. After only 2 weeks, pumo 2 stopped turning on from the display button. Pump 1 button also does not work when trying to enter programming mode. I reach out to lpi to get this fixed and they reply that they need pictures of the hot tub and the pad it is located on, nothing else. Send that email. They reply the next day asking for more pictures, get back to them the next day because im at work, they get back and ask ... read more
One of our jets were leaking. We tried to get Parts but we told our spa was discontinued and parts were not available We bought the spa at the fair approx 3 yrs ago. This is horrible customer service.so what do you do with a 3 yr old spa that you cant fix.
I contacted lpi for warranty repairs on my tuff spa. They could not find anyone to repair my spa for less than $400. Many calls, many emails, no solution. I'm in san diego! Found my own repair person. Terrible, ineffective company.
I contacted lpi for warranty repairs on my tuff spa. They could not find anyone to repair my spa for less than $400. Many calls, many emails, no solution. I'm in san diego! Found my own repair person. Terrible, ineffective company. The labor warranty for your 2022 TT 150 was for 6 months. We were trying to assist you in finding a local technician, but there was an out of warranty service charge that was disputed prior to service being rendered (this was following a cancellation from the third party). As the funds were not av... read more
Company will not take responsibility for their mistakes, nor correctly deal with a problem with their product. Blaming me the customer for the problem, and giving out at least one repair tech’s number that is not a working number.
I purchased a spa from Signature Spas Platinum (LPI Inc.) approximately 8 months ago, and I’m extremely disappointed with both the product quality and the customer service. After less than a year of use, a key valve already failed—an issue that should not occur this early with a supposedly premium product. When I contacted Signature Spas, they did send a replacement part, but to my surprise, no technician or repair support was offered. I was told I would need to handle the repair on my own. This kind of response is unaccepta... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,397 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.