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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company will not take responsibility for their mistakes, nor correctly deal with a problem with their product. Blaming me the customer for the problem, and giving out at least one repair tech’s number that is not a working number.
Business response:
We apologize for the frustration experienced. The pump that was sold previously is correct. A review and subsequent verification from our factory technician reveals that the component is compatible, and is in fact a 2 bhp upgrade from the original component with the same fittings. Our network of technicians is ever changing and the information does update; the correct information has been provided to you. However, do realize that this technician list was provided as a courtesy as the labor warranty from your purchase has sin... read more
I purchased a spa from Signature Spas Platinum (LPI Inc.) approximately 8 months ago, and I’m extremely disappointed with both the product quality and the customer service. After less than a year of use, a key valve already failed—an issue that should not occur this early with a supposedly premium product. When I contacted Signature Spas, they did send a replacement part, but to my surprise, no technician or repair support was offered. I was told I would need to handle the repair on my own. This kind of response is unaccepta... read more
Business response:
A technician has been scheduled for 6/1/2025 as a courtesy.
I purchased a spa from Signature Spas Platinum (LPI Inc.) approximately 8 months ago, and I’m extremely disappointed with both the product quality and the customer service. After less than a year of use, a key valve already failed—an issue that should not occur this early with a supposedly premium product. When I contacted Signature Spas, they did send a replacement part, but to my surprise, no technician or repair support was offered. I was told I would need to handle the repair on my own. This kind of response is unaccepta... read more
Business response:
A technician has been scheduled for 6/1/2025 as a courtesy.
I purchased a hot tub that was told to me was brand new. It was delivered and it was damaged or broken prior to being delivered to me. Service is giving me the run around about coming out. I have never been in the hot. Did not get hot just emptied out and yes the drain plug is closed. I was lied to by a call center representative and then again by her manager. So I guess buyer beware and read all the reviews
Business response:
We apologize for any confusion or information that may have been misconstrued. Following a technician diagnosis, a resolution has been privately agreed upon.
So many issues to list but last spring the speakers did not work. After weeks of arguing they finally replaced them. Guess what is not working AGAIN this spring? You guessed it the speakers! Submitted warranty claim to be told not under warranty. Shocker with all the problems I have had and now another one. Three years and 6 total issues. If you buy from them you will get screwed over. I have never met one person who has had a good experience. Do yourself a favor spend a little more money and go with a company that won't fin... read more
PLEASE READ IN FULL BEFORE PURCHASING FROM I bought a hot tub from this company for over $10,000 it was a Catalina Spa the manufacture is LPI,inc out of Tennessee. It started to malfunction the jets were not working just 2 months later. After 4 or 5 calls and having to send them about 10 pictures to show the jets not working which is one of their well known delay tactics ( its jets not working they make you basically disassemble the jacuzzi to photograph every part) the company finally sends someone out they get it working. ... read more
Business response:
Though we empathize with your frustration and situation, there are a couple of facts that appear to be left out of your narrative: You have had possession of the unit since 08/2023. The GFCI requirements from the site preparation section of your manual (also available online and from customer service, if you were so inclined) have yet to be adhered to.All of the fuse brackets, diodes, terminal block screws, and metal pieces on the pack are corroded and tarnished. This is not how the component was provided to you. There is a ... read more
Terrible experience from day 1. I spent over $30k in total to have a swim spa manufactured and delivered but I received no assistance from the seller or the manufacturer. They were supposed to send someone to the house to check the site and make sure everything was in order. Never saw anyone until the day they showed up with the spa. They provided no assistance with identifying an electrician with experience to hook-up the electrical which is very specific and not appropriately detailed even for a licensed electrician. I mad... read more
Business response:
There was a call into the service queue on Friday, 2/7/25. The representative requested pictures, and these were received at 4:19 P.M. The queue is open from 10 A.M. to 5 P.M. A case was created the following Monday, 2/10/25. The technician is scheduled to return on 2/20/25 to install the components received 2/15/25 per FedEx tracking:741801416626. We apologize for any frustration experienced and are eager to resolve this matter!
Terrible experience from day 1. I spent over $30k in total to have a swim spa manufactured and delivered but I received no assistance from the seller or the manufacturer. They were supposed to send someone to the house to check the site and make sure everything was in order. Never saw anyone until the day they showed up with the spa. They provided no assistance with identifying an electrician with experience to hook-up the electrical which is very specific and not appropriately detailed even for a licensed electrician. I mad... read more
Business response:
There was a call into the service queue on Friday, 2/7/25. The representative requested pictures, and these were received at 4:19 P.M. The queue is open from 10 A.M. to 5 P.M. A case was created the following Monday, 2/10/25. The technician is scheduled to return on 2/20/25 to install the components received 2/15/25 per FedEx tracking:741801416626. We apologize for any frustration experienced and are eager to resolve this matter!
I wish I had of read these reviews prior to purchase. I am having the GFCI issue that Mary W is having. The tub will not run longer than 2-4 hours if that before flipping the breaker. It's a Eaton hot tub breaker and box. I had to send pictures of the inside of the box and then pictures of the inside of the tub and was rewarded with a response of everything looks good, try a square d breaker. Why does your manual have instructions on installing a eaton if they apparently "have some issues"? I live an hour from the plant and ... read more
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,407 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.