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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
We have had the spa for a year; we bought it December 1, 2024 but never had much time to use it until recently. So recently, we decided to get in on my day off. We noticed there was a dime-sized crack in the shell. We also have a crack on the control panel where the cover (factory installed) hits the control panel when it closes. Since we noticed that, the spa trips when we try to put it on. We have used it maybe four times. We contacted customer service; they asked for a series of pics. We needed to take them, and we also h... read more
Business response:
We apologize for the frustration described. Thank you for complying with the separate GFCI panel per the site preparation material. A work order has been created to address the UV leak and damaged screen saver (this is not capable of causing the electrical to trip). A technician should be assigned shortly. Your warranty is being honored as written and we want to resolve this to your satisfaction.
I bought a $6k hot tub from them. It came with a warped side panel. I mentioned it on delivery to the company that brought it to my home. I called them and asked them to fit it. The customer service person told me they don’t fix panels and it was my issue. They would send me a new panel though. So it’s my issue to fix their defect? They did send me a new panel although it was the wrong side after 8 week's they sent me the right panel. The one they sent was over an inch taller than the original. I had to buy a plastic cutting... read more
Business response:
Our apologies for delay in resolution and inconvenience. The warranty does list skirting panels and corners as an exception; as no specialty tools are required. Traditionally, there is a portion of the panel that will fit under the acrylic lip.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Just another review like every other one on here. The absolute worst customer service ive ever had to deal with. After only 2 weeks, pumo 2 stopped turning on from the display button. Pump 1 button also does not work when trying to enter programming mode. I reach out to lpi to get this fixed and they reply that they need pictures of the hot tub and the pad it is located on, nothing else. Send that email. They reply the next day asking for more pictures, get back to them the next day because im at work, they get back and ask ... read more
Business response:
Initial troubleshooting reduces the likelihood of a repeat technician visit. A trip charge was billed per the warranty. Components were received and a technician scheduled. We apologize for the frustration experienced, but will continue to adhere to our standard operating procedures.
One of our jets were leaking. We tried to get Parts but we told our spa was discontinued and parts were not available We bought the spa at the fair approx 3 yrs ago. This is horrible customer service.so what do you do with a 3 yr old spa that you cant fix.
I contacted lpi for warranty repairs on my tuff spa. They could not find anyone to repair my spa for less than $400. Many calls, many emails, no solution. I'm in san diego! Found my own repair person. Terrible, ineffective company.
Business response:
The labor warranty for your 2022 TT 150 was for 6 months. We were trying to assist you in finding a local technician, but there was an out of warranty service charge that was disputed prior to service being rendered (this was following a cancellation from the third party). As the funds were not available, service would not be provided We were and are still glad to honor the intact portions of your warranty.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,458 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.