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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I Absolutely do not recommend. I purchased my spa almost a year ago and I’ve been trying to get several important issues with it resolved since then. The majority of the staff I’ve spoken to is completely inept in regards to giving any accurate information. It’s taken 10 months to be able to speak to a technician. When I finally did, he didn’t even know what spa I owned. He hadn’t bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to s... read more
DO NOT RECOMMEND LPI TO purchase a HOT TUB FROM. Side panel damaged and multiple calls and even going to Plant to get it resolved. Here it is 2026 and still NOTHING.THEY WILL not stand BEHIND WARRANTY. THEY just keep blowing us off.. I would never ever recommend them.
Business response:
Our apologies for the delay in resolution; our records indicate that all concerns were resolved during a service visit by our technician on 1/15/16. Please let us know if we can further assist!
Aqua Living customer service and warranty work is handled by this LPI company as soon as you open a claim within 3 days they send you a notification it's been closed and resolved before they even come out to look at the problem or attempt to fix it sometimes they request pictures any attempt to slow things down. I am going to seek resolution in the court system it's terrible 11,000 hot tub that's only four months old and they won't stand behind it they continually close the claims that I open without even looking at the hot ... read more
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
We have had the spa for a year; we bought it December 1, 2024 but never had much time to use it until recently. So recently, we decided to get in on my day off. We noticed there was a dime-sized crack in the shell. We also have a crack on the control panel where the cover (factory installed) hits the control panel when it closes. Since we noticed that, the spa trips when we try to put it on. We have used it maybe four times. We contacted customer service; they asked for a series of pics. We needed to take them, and we also h... read more
Business response:
We apologize for the frustration described. Thank you for complying with the separate GFCI panel per the site preparation material. A work order has been created to address the UV leak and damaged screen saver (this is not capable of causing the electrical to trip). A technician should be assigned shortly. Your warranty is being honored as written and we want to resolve this to your satisfaction.
I bought a $6k hot tub from them. It came with a warped side panel. I mentioned it on delivery to the company that brought it to my home. I called them and asked them to fit it. The customer service person told me they don’t fix panels and it was my issue. They would send me a new panel though. So it’s my issue to fix their defect? They did send me a new panel although it was the wrong side after 8 week's they sent me the right panel. The one they sent was over an inch taller than the original. I had to buy a plastic cutting... read more
Business response:
Our apologies for delay in resolution and inconvenience. The warranty does list skirting panels and corners as an exception; as no specialty tools are required. Traditionally, there is a portion of the panel that will fit under the acrylic lip.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Aqua Living Spa by LPI I really did not want to write this but am so frustrated I had to. I have had noting but issues with the Dr Wellness Aqua Living Spa from LPI since I purchased it this spring (2025). I selected this company/spa instead of a local supplier because 1 feature was particularly desirable. To be able to remote control the Spa and water temperature using my iPhone. That feature has NEVER worked properly. Even after the sub tier supplier shipped me a new remote module it does NOT work. LPI’s way to address my ... read more
Business response:
Our apologies for the frustrating experience. Our records indicate that the software will connect, but will not stay connected. This usually indicates issue with the network/router.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.8 star rating with 1,482 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.