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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT buy from this company. I paid for my hot tub in Matthwes, NC on March 14th. They explained that it would be a couple of weeks in production and a couple of weeks for delivery. It shipped from their factory on 3/23/26. Only after making 5 calls to the place where I purchased it, did I get a call to schedule delivery. Unacceptable! They just need to close up shop if this is the best in customer service that they can provide.
Business response:
The delivery appointment was scheduled four weeks after your purchase on 4/16/26, which does align with the quoted time frame. Our records indicate the spa was delivered on 04/23/2026. We hope you enjoy your G-10k!
Don’t buy a hot tub if this company is the warranty company! This is a letter I just sent them: I am so unhappy with my warranty and the service from your company that I’m going to sell my hot tub that is four months old for half price. If you wanna make it up to me, find me a buyer. Charging me $100 for a warranty item service call and then not even having a fuse that I could buy from your employee doesn’t sit well with me. And then you wanna charge me $160 to come out and put the fuse in and the side panel back on. I don’t... read more
Business response:
We apologize for the frustrating experience. Unfortunately, we cannot control onsite inventory for third party technicians - we had shipped the full pump as indicated during the limited troubleshooting. We do adhere to the warranty as written. The tech bill was waived as a courtesy, though fuses fall under the warranty exclusion.
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
I Absolutely do not recommend. I purchased my spa almost a year ago and I’ve been trying to get several important issues with it resolved since then. The majority of the staff I’ve spoken to is completely inept in regards to giving any accurate information. It’s taken 10 months to be able to speak to a technician. When I finally did, he didn’t even know what spa I owned. He hadn’t bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to s... read more
DO NOT RECOMMEND LPI TO purchase a HOT TUB FROM. Side panel damaged and multiple calls and even going to Plant to get it resolved. Here it is 2026 and still NOTHING.THEY WILL not stand BEHIND WARRANTY. THEY just keep blowing us off.. I would never ever recommend them.
Business response:
Our apologies for the delay in resolution; our records indicate that all concerns were resolved during a service visit by our technician on 1/15/16. Please let us know if we can further assist!
Aqua Living customer service and warranty work is handled by this LPI company as soon as you open a claim within 3 days they send you a notification it's been closed and resolved before they even come out to look at the problem or attempt to fix it sometimes they request pictures any attempt to slow things down. I am going to seek resolution in the court system it's terrible 11,000 hot tub that's only four months old and they won't stand behind it they continually close the claims that I open without even looking at the hot ... read more
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.8 star rating with 1,511 reviews.
When is LPI Inc. open?
LPI Inc. is open now. It will close at 6:00 p.m.