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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
I bought a hot tub about 4 years ago from aqua living, aka “LPI” and I started having a leak even after I was told it was evaporation. Then the pump failed.. was told it was a fuse on the pump… there was no fuse on the pump. I replaced the pump with a better pump and this is all at my expense. Then I took off all the panels and so huge number of leaks and some were huge leaks.. so I started researching how to fix, bought all the proper supplies and equipment and literally replaced all the piping with proper fittings and the ... read more
Business response:
Unfortunately, with the information provided, we are unable to locate your account and order to review. There are fuses in the spa pack that would control the pump. We are always glad to honor the warranty as written and often go above and beyond.
I Absolutely do not recommend. I purchased my spa almost a year ago and I’ve been trying to get several important issues with it resolved since then. The majority of the staff I’ve spoken to is completely inept in regards to giving any accurate information. It’s taken 10 months to be able to speak to a technician. When I finally did, he didn’t even know what spa I owned. He hadn’t bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to s... read more
DO NOT RECOMMEND LPI TO purchase a HOT TUB FROM. Side panel damaged and multiple calls and even going to Plant to get it resolved. Here it is 2026 and still NOTHING.THEY WILL not stand BEHIND WARRANTY. THEY just keep blowing us off.. I would never ever recommend them.
Business response:
Our apologies for the delay in resolution; our records indicate that all concerns were resolved during a service visit by our technician on 1/15/16. Please let us know if we can further assist!
Aqua Living customer service and warranty work is handled by this LPI company as soon as you open a claim within 3 days they send you a notification it's been closed and resolved before they even come out to look at the problem or attempt to fix it sometimes they request pictures any attempt to slow things down. I am going to seek resolution in the court system it's terrible 11,000 hot tub that's only four months old and they won't stand behind it they continually close the claims that I open without even looking at the hot ... read more
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
Terrible product and even worse customer service! They are fraudulent in their marketing and practices. Bought an Aqua Living hot tub less than a year ago! It developed a leak and they say their warranty doesn't’t cover it! Less than a year and over $2,000 in repairs. Please avoid LPI and Aqua Living products!!!
Business response:
The labor portion of your warranty is 6 months. We advised of the remaining coverage and remain ready to honor the warranty as written.
We have had the spa for a year; we bought it December 1, 2024 but never had much time to use it until recently. So recently, we decided to get in on my day off. We noticed there was a dime-sized crack in the shell. We also have a crack on the control panel where the cover (factory installed) hits the control panel when it closes. Since we noticed that, the spa trips when we try to put it on. We have used it maybe four times. We contacted customer service; they asked for a series of pics. We needed to take them, and we also h... read more
Business response:
We apologize for the frustration described. Thank you for complying with the separate GFCI panel per the site preparation material. A work order has been created to address the UV leak and damaged screen saver (this is not capable of causing the electrical to trip). A technician should be assigned shortly. Your warranty is being honored as written and we want to resolve this to your satisfaction.
I bought a $6k hot tub from them. It came with a warped side panel. I mentioned it on delivery to the company that brought it to my home. I called them and asked them to fit it. The customer service person told me they don’t fix panels and it was my issue. They would send me a new panel though. So it’s my issue to fix their defect? They did send me a new panel although it was the wrong side after 8 week's they sent me the right panel. The one they sent was over an inch taller than the original. I had to buy a plastic cutting... read more
Business response:
Our apologies for delay in resolution and inconvenience. The warranty does list skirting panels and corners as an exception; as no specialty tools are required. Traditionally, there is a portion of the panel that will fit under the acrylic lip.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.8 star rating with 1,498 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.