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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible experience from day 1. I spent over $30k in total to have a swim spa manufactured and delivered but I received no assistance from the seller or the manufacturer. They were supposed to send someone to the house to check the site and make sure everything was in order. Never saw anyone until the day they showed up with the spa. They provided no assistance with identifying an electrician with experience to hook-up the electrical which is very specific and not appropriately detailed even for a licensed electrician. I mad... read more
Business response:
There was a call into the service queue on Friday, 2/7/25. The representative requested pictures, and these were received at 4:19 P.M. The queue is open from 10 A.M. to 5 P.M. A case was created the following Monday, 2/10/25. The technician is scheduled to return on 2/20/25 to install the components received 2/15/25 per FedEx tracking:741801416626. We apologize for any frustration experienced and are eager to resolve this matter!
I wish I had of read these reviews prior to purchase. I am having the GFCI issue that Mary W is having. The tub will not run longer than 2-4 hours if that before flipping the breaker. It's a Eaton hot tub breaker and box. I had to send pictures of the inside of the box and then pictures of the inside of the tub and was rewarded with a response of everything looks good, try a square d breaker. Why does your manual have instructions on installing a eaton if they apparently "have some issues"? I live an hour from the plant and ... read more
Had a recent terrible experience purchasing a Swim Spa from Aqua Living in Covington, LA. Very poor communication from salesperson, Julie. Swim spa was delivered 2 months ago and still not running. Did everything LPI, Inc tech line requested, 2 ground wires, GFCI breaker, etc. and still trips GFCI breaker. Refused to send tech out until I ran another ground wire from house to spa for another $800. 2 electricians stated not necessary with 10ft ground rod and the other ground wire. I sent a letter to the CEO, received an email... read more
Business response:
We apologize for the confusion and frustration, specifically directions from a third party technician that directly contradicted the manual and site preparation material available online. A solution has been agreed upon privately, and we are eager for you to enjoy your new swim spa!
Absolutely the worst service from LPI I’ve ever experienced from anybody. Customer service stinks as well. I got a lemon delivered to me in May 2024. I’ve had nothing but problems since then after the first 30 minutes, it was delivered they came out and fixed it several times then they promised me over 2 1/2 weeks ago they refund me another $500 for inconvenience and they still have not done so Absolutely the worst left messages and messages and nobody returns calls
Business response:
The principal reduction was applied to your loan on 9/23/24. We apologize for the frustration experienced. All service issues and concerns have been addressed. We will remain available to honor your warranty and assist in anyway we can.
Not seeing my very bad review for this tube from LPI... not happy. Going through Cancer . Thought this tube would ease my mind it's been a hassle since we bought the over priced thing. Wrong tub deliver said that what we ordered. Came damaged and already changing jets a few months old. Salesman got us. STAY AWAY!!! JE
Business response:
We are sorry to hear about your physical health and sincerely wish you and your family well. The acrylic color does match the order. However, acrylic pours are never identical by their very nature. Our records indicate that the jets were received and we were able to assist with general inquiries.
We had our hot tub for 2 years and it never worked properly(still doesn’t) I’d call in and get transferred a million times, have to send and resend pictures of the problem, repeat my story to at least 20 different people, only to be told they’d call me back (they never did) . This went on and on. Sent parts for repairs but most the time they were wrong so when service guys arrived, they would get very frustrated and tell me they have to fight to get payment and I’ll have to find someone else because they don’t get paid for w... read more
Business response:
The last interaction we have on file (from 5 months ago) is that that we could remake the cover, but would need the measurements again. We do apologize for the frustration you have experienced and would be glad to resolve this matter with you.
We purchased the spa in May of this year - we have not been able to use it yet - we have had to order the cover 4 times because we keep getting damaged or broken material inside the cover it self and then we have one that was sent to us that was the wrong size - on top of all this, as of today - 7/30/24 we have had the service repairman out here three times to find a leak and fix it - the first time, he thought he had fixed it - left and we still had a leak - the second time he found that it was a cracked jet, went to get th... read more
Business response:
Our records indicate that a service technician was on site 8/7/2024 to fully resolve the issue. Our apologies for the frustration. Please let us know if we can be of further assistance.
Customer service model that seems structured to frustrate until customer gets repair done at own expense. First the generation of a concern is addressed incompletely then email sent stating that this should fix problem therefore complaint has been closed. I had to generate multiple requests to further the issue. Second, I finally had my WARRANTY AUTHORIZED local repair company try to decipher their requirements for warranty coverage but he found it as confusing and complicated as I did. Multiple requests for pictures, rewiri... read more
Business response:
The site preparation information provided prior to sale, in the manual, and again by the customer service representatives does advise of the specific electricals requirements of the components manufacturer. -- If the components are visibly grounded correctly (this portion was explained during a phone call on 7/11/24) and the wire caps removed, we will gladly further assist.
The Tuff Spa Platinum 450TT is poorly designed and not recommended for places where it rains or snows much. The side panels are not sealed and allow water to run down the sides wetting the insulation and causing the insulation to not insulate. I was sent a video a customer made who caulked the joints in an attempt to seal the hot tub. The top doesn't seal and allows moisture to run down the sides into the interior of the hot tub, again defeating the purpose of the insulation. The slider plates for their hard shell top bend a... read more
Business response:
We were able to get in touch with the customer today and assist with the formerly backordered components. We are are always available to assist in troubleshooting, whether the labor warranty is still in effect or not.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,428 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.