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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never work with them.******** mismanagement of my account and solar project, multiple scheduled work days where the crew didn't show up at all, and with no notification (4 separate times!!!). A lack of communication and clear indication of who is supposed to be managing this process on their end, resulting in me needing to take the reigns and coordinate things myself which should not happen as I am the customer and that is **********************'s job to do. 6 plus months from original sign date and the system is still not f... read more
Business response:
Hi ****, thanks for reaching out about this. All permits and net metering are complete for your system and we're working on getting the last of the installation complete. Please continue working with our team until all your concerns are fully resolved.
I was troubled by a recent experience of Lumio door to door salespeople descending on our neighborhood today. Our community ************** was filled with people share about high pressure soliciting when our neighborhood has very clear no solicitation signs at the only entrance. When he knocked on our door, we were trying to eat dinner together. The salesman said he was talking to my neighbor **** and none of the neighbors on my street are named ****. I tried to graciously explain that our neighborhood is a no soliciting nei... read more
Business response:
Hi Reviewer first name, thank you for bringing this to our attention. We are committed to providing the best experience for homeownersand this kind of behavior is the opposite. Unfortunately the details here are limited in helping us identify these individuals. If you have any additional details that *** help us, please email ****************************************
Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, *********************. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. They promised me a gift card to pay for the first three months of payments, and that was given for a lower amount. Still have not received any communication from anyone on wh... read more
Business response:
Hi *******, we appreciate your patience as we continued working on getting you account turned on. Our team is working on getting your fees for your application paid to your utility company, which means PTO is close! Please reach out to our team with any questions or concerns in the meantime.
I am disgusted with this company, their sales team and account managers. 1- I had the system installed in June 2022, it took them 3 attempts to get PTO and city code inspectors to approve the work on the system. Meanwhile, this system was on producing power that went to the grid... 2- it took for multiple calls to my account manager to get someone out to inspect the system because my microinverters were not reporting production.3- prior to me purchasing the system, I spoke to the Sales team about the procedure of removal and... read more
Business response:
Hi ***, thank you for bringing your concerns to our attention. We would like the opportunity to look further into these concerns but cannot locate your account in our system with the information provided. Please reach out to our team at ****************************************
If they dont quit bothering me at home and ignoring the No Solicitation signs I have posted Im going to call the police for trespassing. *****, **
Business response:
We appreciate you taking the time to share this with us and are actively working to make sure our employees are representing themselves and Lumio appropriately. This kind of behavior is unacceptable here at Lumio and we would like to look into this further. If you have additional details that would help us track down the specific representatives you've dealt with, please email ****************************************
I have special needs, lumio said that was no issue. I signed agreement 9 months ago and the job is still not done. They say they aren't sure what they are doing, I guess they are simply out for profit?
Business response:
Hi *****, thanks for letting us know. Our records show that your system is PTO and now producing power. Please reach out to our customer care team with any further questions or concerns.
I have had now nothing but a headache.!! 1 month ago today we had our install it was amazing and went great.! Flash forward to 11/5 we failed inspection was told someone would contact us to get the corrections made. I have contacted them everyday since and nothing has been done I keep getting told they are trying to get you on the schedule. I was also promised by my sales person that they had a promo going on it was a $600 gift card or a generator we did the gift card and still no gift card. Im now expected to pay a bill to ... read more
Business response:
Hi *****, we appreciate your patience as we continue to move your account forward. Your system is now complete and you should be able to start producing power shortly. We have also previously sent you the gift card for the promotion. Please reach out to our customer care team with any other questions about your rebate or PTO at ****************************************
Do not get panels from Lumio. I own half a duplex and they installed on my neighbors side as well even though they were told several times not to. Then they complained about having to remove the panels. Also, because they didn't listen I was shorted 5 panels from the original amount of panels due to available roof space. So got 25/30 panels but they didn't refund me the correct amount based on the missing panels. Not to mention its been over 4 months since the install and I still do not have panels hooked up to produce energ... read more
Business response:
Hi ********, thanks for reaching out in regards to this. Reimbursement has been sent and your system is under review by our design team. Our resolutions team is actively working on getting this resolved for you. Please reach out to them with any questions as they work to fully resolve all your concerns.
They constantly solicit and knock late in the evening. These guys are relentless. About to get them on film and file charges myself.
Business response:
Hi ****** , thanks for reaching out. We understand your frustration and have communicated your concerns to the sales leadership team in your area.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.