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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was lied to and misled by sales representative. He explained to me that I would get cash back on taxes and I could apply that to overall cost of the solar system which would lock me into the same rate for 20 years. Sounded amazing! But if I failed to apply the cash back that I would receive toward solar loan my monthly payment would increase by 2.5x the cost. Unfortunately, that's not how the tax credit works. Basically, my electric bill just tripled, lol. Now, let me explain the tax credit.Example:Solar System Cost - $20,... read more
Business response:
Mo, thank you for your detailed and honest review. We have passed your review along to our leadership team.
Lumio is the worse. I knew I should have never done this. We are going on a couple months and yet to be connected. We were installed back in November and still hasn't been working. Called the sales rep and he keeps giving me the run around when hw answers his phone. If you are thinking about doing it don't do it. You will definitely save yourself from a Major headache. Then they promise you oh we will cover the first three months and there is no record of it. And they won't call or answer you when you try to call. absolutely... read more
The experience from the day after signing with **************** through today was far from professional. You are never able to reach anyone who can assist with questions/issues. The company and sales reps seem more focused on signing deals rather than complete customer satisfaction. I asked my sales rep about cancelling and he informed me that it would cost me about 5k to get out of contract due to engineering and the such already being done. ******* home insurance went up $600 annually and my sales rep said it was a one yea... read more
Business response:
****, thank you for bringing your concerns to our attention. Your review has been passed along and will be used to help our team as we train employees.
Horrible, horrible customer service, they BS you into believing what you want to believe. Told me my panels would cover my electricity bills 100+ percent, BS now Im paying for panels and FPL. I have called several times left messages for someone to call me nobody bothers to call me back. All they want is your money they do not want to help you after youve already had your panels installed which I wont even get started into what a nightmare that was.
Business response:
******, Lumio values your feedback and we appreciate you taking the time to share this with us. We have attempted to contact you via phone twice to review your concerns. Please give us a call back so that we can assist you.
If I could give zero stars I would. Weve been working since July to get this job completed and still having no luck getting the system connected to the power company to offset the bills. Weve been generating power since November but because ****** doesnt have a Permission to Operate from Lumio we cannot get credit. The customer service is abhorrent and we are now paying sky high electric bills AND a solar payment for a system that isnt connected. They ought to be sued.
Business response:
Hi *******, we appreciate you reaching out about your concerns. Your system has recently passed inspection and is one step closer to PTO! We have also reimbursed you for your loan payments you've made with your system not operating, and have initiated your reimbursement for this month as well. Please continue working with your account manager to get your system turned on.
Sales people ignored my very visible no solicitation sign, and when asked to leave continued to ask questions. I asked him if he saw my sign and was ignored I asked him and his coworker to leave again and told them I was not interested in anything they were selling. He still continued with questions. The no solicitation sign,being told no, and asked to leave more than once!!!! What does he not understand! That's not right!!
Business response:
Hi *****, we appreciate you bringing this to our attention and would love to address the incident with the appropriate representatives. Unfortunately, we are unable to identify these individuals based on the information provided. If you have any additional details that could help us investigate further, please send them to ****************************************
Buyer beware:The only thing positive about this company was the kindness we experienced when we CANCELED OUR CONTRACT. This is a "newly" formed company and it shows. You will NOT be provided with numbers to people who can assist you, and you'll be relegated to inept customer service.1. **************** is the only number you will have, aside from your sales persons, when you sign the contract; and even that I had to look up. Then it's a general **************** rep., who mostly know nothing about who to transfer you to when ... read more
Business response:
****, thank you for your sincere and honest feedback. Lumio appreciates feedback like yours in order to improve our processes and grow.
Horrible company! My panels have not be working correctly since I had them installed 7 months ago and a tech came put yesterday and told me the wires were installed backwards yet Lumio won't do anything to help me because of the high electricity bills I've been paying.
Business response:
Hi Mindy, our resolutions team has been in contact with you to resolve your concerns. Once we receive your electric bills, we will be able to compare your production with your proposal and go from there. Please continue working with them to resolve your concerns.
Lumio promised the *** installation September 14, then Oct 20, Nov 3, Dec 12, and now they are not answering. We are paying for panels not connected.
Business response:
Hi ******, we understand your frustration and appreciate your feedback so we can find a resolution. Your MPU is scheduled for February 21. We have also reached out regarding your reimbursements. Please get in touch with us regarding those, and they will be sent out shortly. We appreciate your patience as we work to move your project forward.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.