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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the most part, they were here around the times they said they would be. I learned more and given more info from my local electric company on what I needed and how to get the service turned on. The salesman, and I was told was his wife were ****** on the spot when ever I called, if they didn't answer, they would call me right back. Found out the salesman was using my name around town to make some sells and when I called him about it, which during his sale speech to me was anyone I referred I would get a referral fee. It's... read more
Business response:
Hi ******, we appreciate you sharing this with us. Here at Lumio, we are actively working to ensure our employees represent themselves appropriately. I apologize for the dishonesty you experienced. If you have additional details that would help us track down the specific representatives you've dealt with so we can investigate further, please email ****************************************
Not a very good experience with this company. Took over 2 months to get my panels installed and I still dont know if they are working properly.
Business response:
Hi *******, thank you for bringing your concerns to our attention. Your solar system received Permission to Operate (PTO) on October 31, 2022. We see that your system has been up and running since then! Please feel free to contact us if you have any questions or concerns at ****************************************
Approved financing and signed our agreement early July 2022. Still waiting for our system to be turned on. I've had to reach out to customer care & area manager (**********/Coeur d'Alene, ID) for EVERY update. No updates (progress or delays) were provided to me unless I made a call. I feel like I was lost in the shuffle. There has been excuse after excuse for the delay. ********* care advised me that they were new to our area and weren't set up yet, the install team advised that they delayed installs because they were waitin... read more
Business response:
Hi ****, we regret you have experienced such frustration. during this process. An account manager has been in contact with you to address your concerns. Please continue working with him to take care of you and get your system fully operational. We appreciate your patience.
Lumio is the absolute worst company my husband and I have ever dealt with. They do not respond to phone calls or messages. They make promises that they cannot keep. They put our solar panels in the wrong place on our house from the blueprint that we agreed to. They also refused to fix the issue, they lack any communication skills, and they have been incredibly unprofessional. Do not use this company. Their solar panels are not worth it. We do not recommend them at all.
Business response:
Hi ****, we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team has not been able to get a hold of you by phone or email. Please reach out to *************************************** and someone will be able to assist you.
Door to door solicitor was making weird and inappropriate comments about property around my house, gave a very scoping the place out feel and then became rude when I said we weren't interested. He asked me to give a reason why and I said I don't want it to which he replied that's not a real reason and continued to argue with me about not wanting to hear his sales pitch. Super unprofessional and felt very scam like.
Business response:
Hi *******, thank you for reaching out to share this information! Lumio doesnt condone unprofessional behavior. Our team would like to identify this individual, so these actions can be addressed. Unfortunately, the details here are sparse in helping us do so. If there are any details that *** be useful in tracking down this individual please reach at ****************************************
****, I dont even know where to start from. We had this company a friend recommended to us. Lumio guys came to lie to us about the other company and lie to us about their company. We were told the system will start working 7 days after installing. The day of installation they came at 2:30pm instead of 8 to 10am as they promised.. We got angry and cancelled the installation. That was certainly a red flag of how unreliable they are. Our neighbor recommended another company to us but I convinced my husband that since we have al... read more
Business response:
Thanks for reaching out and bringing this to our attention. We would like to connect, unfortunately, we can not reference your account in our system with the information provided. Please email *************************************** with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!
Follow up to my post from 10/20 and Lumio's response of 10/31 Negative on Lumio's response that an account manager has been in contact with me. I arrived home from work on Friday 10/28/22 to find wires and plastic trash on my lawn and a new e-mail from Enphase showing that all panels are now operational. No one has reached out to me to acknowledge there was a problem nor to let me know someone was coming out to fix the panel.I am happy that the issue has been resolved. Too bad that it took 5 months and me having to post on t... read more
Business response:
***, thank you for bringing this to our attention. We regret that you have experience a lack of communication throughout this process. We are constantly seeking to improve on our processes and have forwarded this example on to leadership for review.
If you are reading this and thinking of going Solar DO NOT do business with LUMIO, ZEINTH or DECA, they are under the same Crappy Umbrella. I wish I would have done better research, I wish I would have NEVER opened my door to these Scammers. It has been 8 going on 9 month and my system still isn't operational I am Paying the electric company and GOODLEAP the loan company, There are giant nails coming through my Patio roof, Holes in my wall because the first installers put the 3 boxes on the wrong side of the house, 25 feet a... read more
Business response:
******, we appreciate you sharing your frustration. We understand that you have been working with our customer care team to discuss your concerns. In addition to agreements that have been made, please continue to work with our customer care team to get your system fully operational.
I got solar from them dealt with ********************* he promise the world including insurance for my house now when i call the office they said he will call he never did .I try to set up a meeting with him he would not respond he put your phone number on forward to message.He is a scam please becareful with his dealings.
Business response:
Hi *********, we appreciate the feedback you have provided and have past it along to our team to make sure future customers don't have the same experience. We have also been unsuccessful in our attempts to contact you to find a resolution. Please reach out to our customer care team at ************** or *************************************** and someone will be able to assist you.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.