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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased the panels based on the assurance that the panels would produce sufficient energy to have no electric bill. I have had the panels since April and have had an electric bill every month.
Business response:
Hi *****, our customer care team reached out to help resolve your concerns. We understand we were able to schedule work to be done on 11/9 to fix the 1 microinverter that is not reporting. We appreciate your patience as they work to get your system fully functional. Please let us know if there is anything else we can do.
I originally had Ake and lumio bought them out I guess. But they have horrible customer service Do not go with this company!!! You will pay a ton for these panels Then youll still have $300+ power bills. They wont admit fault and they will pass the blame. DO NOT RECOMMEND. ******* is the worst person to deal with also.
Business response:
Hi *****, we would like the opportunity to speak with you and review your solar system. Unfortunately we are unable to find your account in our system. Please reach out at ****************************************
Apparently this company took over Deca Solar panels, I have not been notified, I cant get in touch with this company either! I have never had solar panels to work since the installation over a year ago!
Business response:
Hi ********, I see an account manager has been in contact with you to address your concerns. Please continue working with them to get your system fully operational.
Working with this company has been very disappointing. The sales person ********************************* provided information that I would not be charged for the panels until they were up an running. Took them over 3 months, starting in March-2022, to complete the job and even after the panels were installed they were not fully operating. Its now 10/2022 and panels are still not fully functional. Additionally, they had to send contractors multiple times to complete task that were already completed. I had to meet with a cont... read more
Business response:
Hi *****, we appreciate your patience as we work to resolve your concerns and apologize for the inconvenience. We have reimbursed you for solar payments from before your system was turned on and have offered an additional reimbursement for the inconvenience. Please continue working with our team to get that payment sent out. We also show that your system is PTO and producing normally. If you have any further questions or concerns, please don't hesitate to reach out to our customer care team.
Duke Energy fraud scam after ***************************** Solar has people going door to door in my neighborhood claiming affiliation with ********** and they are there to help with power.Specifically *************************, Area manager.****** stood in front of a no trespassing sign and harassed a 90 year old resident with probing questions about who was with her, who paid the bills, how much were her bills.When confronted about the trespass he claimed that his business license and his affiliation with ********** gave h... read more
Business response:
Hi ******, thank you for bringing this to our attention. This kind of behavior is unacceptable at Lumio and we will be looking into this. Please know this is not what our company trains our representatives to do.
The salesmen were very conceiving and made many promises. Told us that investing in solar panels would be the best investment.Wrong! I referred several people and truly feel bad that I put a financial burden on them and myself. First complaint is I was told that the solar panels would replace my electric bill or that I would get money back. That has not been true my electric bill has double now with the panels and my regular electric bill. As a single mom on a fixed budget this has put a financial burden on my family. Second... read more
Business response:
***************, we apologize for the delays and appreciate your patience. We did have you scheduled yesterday for our techs to come service your system but they were unable to get ahold of you and no one was at the residence when they showed up. Our team will be reaching out to reschedule. Please continue working with them until your system is fully on and functional. We do appreciate your feedback about our installation team and have passed it along.
Lunio is a horrible company. They sell you on the concept but can't even finish the job. DO NOT USE THESE PEOPLE!!!!! They will lead you down a horrible path. This is the worst experience. Someone needs to be held accountable for their work. All the review that are bad are 100% True.
Business response:
Hi *****, our customer care team reached out to help resolve your concerns. We appreciate your patience as they worked to get your system up and running, but now it looks like everything is fully functional. Please let us know if there is anything else we can do.
The process was fairly smooth at the beginning and we were impressed. However, shortly after installation we notice a leak directly below where one of the panels had been installed. It was a nightmare even trying to get anyone to come out to look at it. They didn't show up when scheduled, didn't communicate with us when they were here, and then after dozens of phone calls and emails, we're told it's not from the installation at all, but a bad vent. Asked for proof; pictures, documentation, a report from a licensed roofer and... read more
Business response:
*****, thank for reaching out with your concerns. Our customer care team has been in contact with you to schedule a service call next. If you have additional questions or concerns please feel free to reach out to customer care at ****************************************
This company is completely incompetent when it comes to things. First, the salesman that gave us the presentation promised us a bunch of stuff that is simply not true. Second, they installed our system in February 2022, but it took them till July to even get the paperwork correct so that they can be turned on. And then after they were turned on they didnt even work. Had to wait another week for a technician to come out to fix them. Third, during the installation, the crews left tons of litter all over the place. I was still ... read more
Business response:
*****, thank you for reaching out and sharing your concerns. Our customer care team has been in contact you and has helped you get set up with Enphase. Please feel free to reach out to our customer care team with any additional questions!
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.