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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed a contract with lumio on June 8, the seller assured me that in just 3-4 weeks the system is installed and fully functional. It has been almost 4 months and they only installed the panels 11 weeks ago, a couple of times they have told me that they are going to finish the work, for which I am absent from work to be at home at the time of the installation and never showed up. They didn't call me or tell me they weren't going to attend and I just lost time and the work day. The next week I will make the first payment fo... read more
Business response:
Hi ********, thanks for sharing this. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns. Please continue to work with them to find a resolution.
The absolute worst. They damaged my home. And now want to charge me **** dollars to remove the system so my contractor can fix the damage they caused. This company is a scam. Took 3 times longer then estimated to get the system up to begin with. They damaged my roof in May and won't cooperate to get it fixed nearly 5 months later. Avoid at all costs
Business response:
*****, we appreciate your feedback and providing Lumio an opportunity to correct this problem. Please disregard any invoice you may receive for panel uninstallation.
Stay away from Lumio, HX! They will rob you blind for panels that are identically available from other vendors in your market. Nearly twice as much and I wish I had did my homework. Now I am stuck with a bill that is going to cost my family over $60K. When I called to get clarification on the price I was told that "we can't the breakdown with you as that is proprietary information". The entire installation process took nearly 4-months. Then after they were "activated" it took another 3-weeks for them to come out and identify... read more
Business response:
Hi ******, thank you for sharing your concerns. We value feedback like yours as we are constantly seeking to improve our customer experience.
We signed up for solar back in. June and have nothing but delays . First there was a mix up with how many panels they had 16 we had a contract saying 18 so after about 2-3 weeks they get the last 2 installed.. then we wait and we wait and wait and finally get a call to schedule the electrical panel hook up . Which had to include are local electric company. Which were suppose to be here btwn 9 and 10 a.m the installers do theres part and sit here and wait they call there office and were told the electric company would be here... read more
Business response:
Hi ****, we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team has not been able to get a hold of you. Please reach out to them so we can get your issues resolved and your system fully functional.
If I could give zero stars I would. The whole process has been an absolute nightmare. I WISH I NEVER OPENED THE DOOR FOR THIS SORRY EXCUSE FOR A COMPANY. Sales pitch was a lie, took weeks to install, they still dont work, now I have a solar panel bill and a power bill. Now I have to figure out how I am going to keep food on the table after being bent over by this crooked organization. We had Vivint solar before with absolutely no issues. Lumio is trash and anyone involved with this business should be ashamed of themselves an... read more
Business response:
Hi ***, thank you for reaching out. We apologize for the frustration. An account manager has been in contact with you to address your concerns. We are hoping to be able to work this out for you. Please reach back out and work with them to get your system fully operational.
Everything seemed to be going smoothly. Got the panels installed they had problems with something had a guy working on it until it was almost dark. He left and came back to finish. We then had our first inspection within a few days and our inspection with the city was scheduled my husband stayed home all day they were a no show! Apparently we dont have warning stickers and wont get inspection until they are installed! A lady from customer service scheduled again I told her we still didnt have stickers she said they were goin... read more
Business response:
Hi ******, thank you for reaching out to share your concerns. Due to hurricane ***, delays have been experienced in getting placards. Your account manager will continue to stay in touch as a more definitive timeline regarding their availability is determined. If you have any additional questions or concerns, please reach out to your account manager or to our customer care department at ****************************************
We signed up with Lumio and are very disappointed. No one ever contacts us. If I could go back and remove the solar panels I would. Weve been waiting for a couple of weeks and were not even connected yet. *************** already wants their money. So if I would tell people dont do it.
Business response:
*******, we regret that you have experienced lack of communication during this process. Our customer care team has reached out and provided an update for your account. They are working to schedule an inspection for your system. Please continue working with them to get your system fully operational.
If I could give it 0 stars I would. I had the worst experience ever and if I could I would never install solar with this company that lies and doesnt come through with their word that they promises. First it took over 3 MONTHS for them to get the permit for my house and I kept asking for the status to just get the run around from them. Then they kept saying they would install and never showed up. Then they promised to reimburse me for my electricity bills from the day I signed to when my system is installed (still habe not s... read more
Business response:
Hi ******, we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team has not been able to get a hold of you by phone or email. Please reach out to *************************************** and someone will be able to assist you.
Signed up with AKE they had told me they where the licensed installer come to find out it was actually lumio and they were a 3rd party sales organization that's affiliated with lumio The agreement is also significantly over priced from what I agreed to I didn't realize for a couple days because it's under lumios name and not AKE The solar is not installed on my house nor will I let it be I encourage anyone to do alot of research before working with them .I think they're license should be reported to the *********************... read more
Business response:
Hi *******, I am so happy we were able to figure out the confusion. Here at Lumio we take pride in our dedication to customer experience.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.