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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the beginning, issues. Sales person sold a big BS story and all my system has done so far is cost me more than just my utilities. Took months to fix. Was told I was responsible for a part one of their workers took and couldn't find because it was in my care. Several appointments and no one ever showed. Was told I'd be reimbursed for the months it took to fix, but I just keep getting the run around. Currently have a roof leak, and no one will call me back to schedule. My ceiling is crumbling where the water it dripping. W... read more
8 months and my solar is still not hooked up. $50,000. And solar panels are just a decoration on my roof.
Been waiting for 10 months for parts and repairs to be done. Was told they would reimburse for some of the lost production. Nothing paid yet. Phone lines are always busy with no messaging. Email not responded to. Crooks?
I will never let lumio solar on my property. The worst experience or my life. the salesman was a liar and a snake . Do not trust this man. We were told he was going to look into see if we qualify for the ***** program for free solar installation. we got a letter in the mail that we have an active loan for $71,000 dollars and a email stating they would be out the next day to install. They already had a permit from the city. The application contract was signed electronically and we told the man before the left that day that we... read more
Business response:
Hi ******, thanks for reaching out about this. As stated on phone calls with our team, the sales representative was in the home with you when you electronically signed the contract. The exact day and time can be found in your email. We have cancelled your contract and are willing to work on the cancellation fees if you will work with us. Please reach out to our customer care team with any other questions of concerns.
Ive had THE WORST experience with lumio. They made errors every step of the way. Till now, they are not taking responsibility for their mistakes and correcting errors at my property.I look forward to leaving an HONEST review warning lumio customers about lumio not taking responsibility for maintenance and upkeep of the work they do at the property.Lumio doesnt honor any warranty agreement. My property has cracked tiles on the roof (caused by the installers) and uninstalled solar panels that are probably damaged because of ho... read more
Business response:
****, thank you for bringing your concerns to our attention. Our team has worked to correct these issues including the reinstallation of thermal water heater panels and replacement of roof tiles. Please do not hesitate to reach out with any additional concerns.
If I could give 0 stars I would! This company promises things and then does follow through. The rep I have is terrible and I regret ever signing a contract with them. Please think twice before using them
Business response:
Hi ****, thanks for providing your feedback. ****** let you know that we are waiting on your IX agreement to be signed so that we can PTO your system and get it turned on. Please reach out to her or anyone on our customer care team with any additional questions.
Don't go with lumio the they are liars the sales rep will tell you things that are not true they were supposed to pay my electric bill off but that is not going to happen now because I didn't get it in writing although the sales rep took a picture of my bill it's been 5 months and solar is still not working I wish I would have read the reviews before I went with them my stupidity. I will be letting people on fb tik tok Instagram know not to do business with them anyone with a bad experience should do the same if I could leav... read more
Business response:
Hi ****, we appreciate you reaching out about this. Unfortunately our team has already been working with you on this and informed you that because your promise was made verbally there is nothing we can do for you now. Please reach out to your sales representative with any additional questions in regards to this.
We have had a miserable experience with Lumio... which is still ongoing. 1. Make sure that ANY promises your salesman makes (including tree removal) is listed in writing 2. Make sure to get the name of your project manager, his/her email, and phone, so you can actually keep in touch on the status.3. Make sure that the placard required by fire code is with the materials of your system and not to have the city inspector come until you have it. 4. Make sure you know the process for inspection following the City/State and the le... read more
Business response:
*****************, thanks for bringing this to our attention. Your placards have finally come in and your system has passed inspection! We have also submitted the final interconnection to your power company so your system should be producing power soon. We are also processing your reimbursement for past solar payments so you should see that shortly. Please reach out to our customer care team with any other questions or concerns.
Lumio is frankly a terrible company. We haven't even gotten our panel install scheduled yet and they've already completely botched everything related to the job - including the roof replacement we wrapped into the deal and they forgot to schedule. We're supposed to have the project fully completed in the next 10 days to qualify for all the amazing rebates and tax incentives and 1:1 power credit they promised us, and the roof can't even get on until then. So obviously this project is not what we agreed to. Worse still - each ... read more
Business response:
Hi *****, we appreciate your patience as we work to move your account forward and understand your frustrations. We truly appreciate your feedback and have passed it on for training purposes. Your system is scheduled for installation on January 25. After that, there are a few other things that will need to happen to get your system turned on and operational. Please continue working with our customer care team until your system is running, or with any other questions or concerns.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.