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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could do no stars I absolutely would. While we've had a number of issues with Lumio since they were installed on our home 3/17,/22, our most recent problem is why I am here. In August we discovered that our solar panels were not operating, I called as soon as I realized and requested them to send someone out as we were promised and assured when signing up that they would completely take care of by Lumio if there was ever an issue. When I called on 8/22/23 I was assured that my panels were working just not connecting to ... read more
Business response:
Hi ******, thanks for sharing. We have passed along your feedback to the appropriate leadership. Additionally, we have escalated your reimbursements with our accounting team and will reach out when we have an update.
I have had my solar panels for 2 years now. The salesman lied to me on multiple counts that i was not aware of until after the 3 days i had to back out of the contract. They almost burned my house down when the installers didn't tighten down the wires to the fuses in the panel, was supposed to be reimbursed for the 7 weeks my system was down. They never entered it in the system. I caught the salesman in a lie about getting a $1000 apon install. They were supposed to come and move a panel that is being blocked by my chimney a... read more
Business response:
Hi *******, thanks for reaching out. We were able to come out yesterday and get 39 micros to start reporting. However, 6 of them will need to be replaced and we are working on getting this scheduled for you.
Very disappointed so far in the customer service. Everything was great through install, but since install the sales rep has stop communicating with me. We were promised payment for 2 months of our electric bill while they got the system up an running. After repeated texts to our sales rep who said they would bring it over, and months of waiting, they just stop replying. Reached out to the customer service, and after 5 weeks they still have no update on when we will get that payment. In addition, my panels have been on since ... read more
Business response:
Hi ******, thanks for bringing this to our attention. Though this was supposed to be paid to you directly by your sales representative, Lumio will be providing the reimbursement to you to make sure you are taken care of. We have escalated the reimbursement with our accounting team and will provide you and update when we have one. Please reach out to *************************************** with any questions in the meantime.
Had system installed by them on Sept. 7th. Panel installer was great but the electrician was a slob! Left a mess in garage on some of my equipment when I could have moved it if requested.Told the post installation inspectors about this and they said they would follow up and clean up mess left behind by electrician. Never came back or communicated with me. Now I've been waiting for two months to have my system installation approved by the city.They've come to my house three times and have been unable to approve installation b... read more
Business response:
Hi *****, thanks for reaching out. Your account manager has been in contact with you to provide an update and her direct line for any future questions. Please continue working with her until your project is complete and solar is turned on.
There sales and customer support stinks. When someone tells them that their not interested in there product. That should be the end. However lumio won't except that. They keep contacting me wanting to change my mind. They need to stop.
Business response:
Hi ****, thanks for bringing this to our attention. We'd like to address this with these specific individuals but are unable to identify them with the information here. Please email *************************************** with any additional information that might help, as well as your address if you would like to be added to our Do Not Knock list.
We purchased our Solar Panels a year ago in April 2022 with Lumio. I have contacted Lumio business number now 3 times in the last 5 weeks for installation on a repair part for one of our solar panels. I was told that I would be contacted by a contractor that would schedule the repair. Never happened. The last time I called the answering service tells me that all of the Lumio contractors have moved out to other parts of the country and there isn't anyone in our area to do this repair and that they would need to find a contrac... read more
Business response:
Hi ***, our team would like to look into this further but are unable to locate your account in our system with the information provided. Please email *************************************** with the name and address on your system and we'll be in touch.
Lumio install solar panel in the month of September 2022 I didnt see any change in my electric bill at all for couple month then I try to ask for a technician to see where is the problem and fix so here is the first bad experience we got the technician in July 2023 also the technician said that the solar are not turned on since day 1 guessing Lumio installed the panels but forgot to turn the switch on, I called them and I file a complaint lumio responded in couple of days offering me a reimburse the past 6 months I paid for ... read more
Business response:
Hi *****, our team provided you with instructions at time of PTO for how to turn your system on. Additionally, we have escalated your reimbursement with our accounting team. Please reach out to *************************************** with any further questions.
STOP SOLICITING UNWANTED SERVICES!!!!! YOU ARE VIOLATING INDIVIDUALS RIGHTS! NO SOLICITATION SIGNS MEAN NO SOLICITATION! STOP PUSHING YOUR WAY INTO INDIVIDUALS HOMES. LAW ENFORCEMENT HAS BEEN ALERTED.
Business response:
Hi ***** please provide your address to ********************************** so we can make sure it gets added to our do not knock list. We appreciate you bringing this to our attention and are handling this on a case by case basis. If you have any additional details that might help us identify these individuals, please email ****************************************
We were happy when we got our solar panels installed in 2022. Lumio got that right.This past June, we had a bad hail storm and need to get our roof replaced. According to our warranty agreement, we must Lumio to remove the solar panels before the roof replacement and Lumio must replace those panels after the work is done. We had a quote from the roofers within a week. We requested a quote from Lumio and had to call back 3 times over 6 weeks. Our Lumio sales rep finally obtained the quote for us. We discovered on the quote th... read more
Business response:
Hi *******, thanks for reaching out. Our team would like to look into this further but are unable to locate your account in our system with the information provided here. Please email *************************************** with the name and address on your account and we'll be in touch shortly.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open tomorrow at 8:00 a.m.