Lumio

Benaiah F 

on BBB

2 years ago

They are great at taking your money and installing but seem to struggle at everything else. When issues arise near everyone goes silent and its near impossible to get a hold of customer service. Urgent labels and escalated tickets dont help.Its been a disaster from Day 1. Changed design without approval, starting installing them on the one and only place I told them not to. A brand new, month old, $20,000 roof.Its been nearly a year and Im still waiting on a rebate for panels that were not working for a year prior to that, w... read more

Katharine H 

on BBB

3 years ago

7 months later my panels are not hooked up and working! City inspectors tell me NO ONE is happy with Lumio. CIs have come out 4-5 times and Every time Lumio fails the inspection. AVOID LUMIO 

Ted/ Mary W 

on BBB

3 years ago

I would never work with this company again. Their customer service does not exist. We had to have a 3G modem replaced with a 5G. We were required to prepay $550.00 for the new modem with the assurance that we would be reimbursed. This started in September, 2022. In April, 2023 the new modem was installed. We submitted the invoice for the prepaid modem. To make a very long story short, we have repeatedly contacted Lumio about the status of our refund. We have been told it has been approved but , to date, have not received a r... read more

Scott M 

on BBB

3 years ago

I wish there was an option for 0 stars this is by far the worst company I have ever delt with I have to have my roof replaced for insurance purposes I thought over 3 months was enough time turns out I was wrong first off they took a whole month to tell me it would be ***************************************************************************************************************************** we don't do that anymore but don't worry we won't void your warranty oh and your refund will take 4 to 6 weeks after 2 full days of comp... read more

Scott J 

on BBB

3 years ago

I'm very disappointed with Lumio. First, they took 2 weeks to call me back about getting service. Second, the installation took 5 months to get a signed inspection to turn it on. Third, after a month of service, it rained really hard one day. We came back from vacation and found that our solar wasn't working. I called customer support, and they said it would be 45 days until a tech could come out to look at it. My wife called back and they were able to get someone out the next day. After the tech inspected the system, he sai... read more

jerry r 

on BBB

3 years ago

scammers. my electric **** has actually gone up! the company refuses to respond. stay far away. you have been warned. 

Molley B 

on BBB

3 years ago

We had solar panes installed this summer by Lumio. The installation was quick and efficient. However, there has been no decrease in our electic bill. And despite assurances from ******* that we would get good responce from customer. We have tried contacting them multiple times about the billing concern and a broken panel but nobody has responded to emails or calls for 2 months now. Really feel like this was a scam job. 

Patrick H 

on BBB

3 years ago

Looking at all the previous reviews, I feel we were scammed for sure. I'm having issues getting a $2000 check due to my promised due to a rate increase that was out of my control. We did have a roof leak that was fixed after 2 weeks of rain but since then, we cannot get any help to get the sheetrock replaced in our bedroom ceiling because of the leak. I have to ask every 2 weeks if there is any progress and I'm told the same thing. " Waiting to be scheduled" . Our electric bill has hardly gone down so we're just really payin... read more

Tammera A 

on BBB

3 years ago

We are saving, our bill has been cut by 80% no joke but when questions come up can not contact anyone and get no call backs.The stars are only for the legit work. Not for the fact that I can't reach anyone.