Lumio

David K 

on BBB

2 years ago

Very aggresive sales techneque. Promised regular comunication in regards to the project. This never happened. Many calls were made to customer service only to be transfered a number of times to someone who could not provide answers to questions. The Project Manager was basically non existant and we got more ansewrs from our local ********************** than Lumio staff.It should be noted that costomer service is not in country but the Philiippines The system came on line finally and we are generating. 

Tyrone G 

on BBB

2 years ago

Would not recommend and wouldnt suggest they remain open as a business. After reporting a roof leak, I NEVER have calls returned after calling! I have to call without the option of being a current customer to get through to someone. That took months of fighting to get it fixed. Additionally, the install took forever to start, they never actually processed the approval with my HOA, and the panels were in place for months without actually being turned on. Another representative came to my home to rectify the situation and let ... read more

robert r 

on BBB

2 years ago

Lumio installed a new roof before the solar panels. The room leaked during a big storm in august. Here it is the end of October and the leak and water damage still have not been fixed.I call the once a week or more only to be told that there is a company setup for the repair with no date set. 

Sherry S 

on BBB

2 years ago

We were told on April 13, 2023 that we were approved to get reimbursed in the amount of $150.00 for early termination fee from one electric company to another. Here it is over 6 months ******** still haven't gotten it & no one will respond to my calls or questions anymore. I was told I was put on the priority list on August 9th. I guess I'm not much of a priority to them. All we get are promises & lies!! Still no money!!!! NOPE don't trust them!!!!! 

Sherill R 

on BBB

2 years ago

We have gone 4 months now without a working solar battery. We have made many phone calls to Lumio and gotten a lot conflicting information from different agents. We have been promised return phone calls many times, with no calls. Last week nobody showed up for a confirmed work appointment. When we called Lumio we were told that the team was on their way. This turned out to be absolutely UNTRUE! We have called every day since then, only to learn finally that the one person who is responsible for scheduling work has been out o... read more

RAYMOND C 

on BBB

2 years ago

**************** Lumio installed my system can't complain about install nice job. Now the true story is the customer service is the worst. I have not been reimbursed funds that I paid without the system working due to errors on there behave. I as a great customer I paid them. They owe me and has been 6 months waiting. So do not pay until everything is working and turned on if you do not want to wait. If you do be prepared to call weekly and here the same story its approved we are waiting for accounting to send out the check.... read more

Ruben M 

on BBB

2 years ago

Solar panels installed on roof and just sitting there since February, and being charged for them monthly. I ended up having to call electric company to figure out what was going on, and Lumio hasnt scheduled shut off to connect them. Permit expired and they asked for extension. Feels like a fraudent situation. Calls dropped, emails and texts not responded to. 

Mark S 

on BBB

2 years ago

October of 2022 we had a huge hail storm and my roof has to be replaced. I have contacted Lumio multiple times over the last ************************************* back. I need the panels removed and reinstalled so the roof can be replaced. If I dont get a response from this I guess I will have someone else remove them and Lumio can have 60 days to pick them up. 

Astrid S 

on BBB

2 years ago

EXTREMELY UNHAPPY! Potential customers BEWARE!!! I was told to sign a document allowing Lumio to assess my house for the potential to install solar panels. The assessment was said to be 100% free, but there's a CANCELLATION FEE! If you have Lumio do any work to find out if you qualify, but you choose not to install their solar panels, then they will force you to pay them over $2000 in fees! They have a dedicated person whose sole job is to collect these cancellation fees from unsuspecting customers. The reps won't tell you a... read more