Lumio

Marah H 

on BBB

3 years ago

"2-3 months." Oh "2-3 months." That's all they say on timelines! They owe me a refund for my cancellation fee from my last energy provider since I went solar and they placed me with another company. Called 3 weeks ago and they said "We will submit they request." Called today to check status and was told "It was approved on August 29 (3 days after I called). It will come through as an egift card in 2-3 months." What?!? The bill was already due and I had to pay for it ON TOP of the $400 they claimed would NEVER happen. I was t... read more

John E 

on BBB

3 years ago

Lumio ***** ......They installed everything at the beginning, it passed inspection but didn't turn the power on. I went 2 months without the system even producing, because they didn't turn the power on !.12 months later in June of 2023 the system stopped working .By the time that I noticed and the time it took them to get here, 3 1/2 weeks passed. No power produced in the best producing time of the year. Apparently they didn't hook up to code. It is out again now and has not been producing for 2 weeks. They are scheduled too... read more

Michelle A 

on BBB

3 years ago

My experience has been unsatisfactory with this company. When Atlantic Key Energy was bought by this company, they outsourced the customer service and it has been a mess since then. I paid in full to have my solar panels removed and reinstalled. The customer service is always busy and is a minimum of a 10 minute wait time when you call. They provide inconsistent reasons why the scheduling **** is not reaching out to me. They tell me someone will call and no one ever does. I have called every day for the past almost 2 weeks a... read more

Jasper D 

on BBB

3 years ago

I have had such an awful experience with this company. It's a month before I have to start paying for the solar system, and I'm still waiting for an electric inspection and avista utilities to do a net meter swap. Each time I've called and spoken to someone, they're showing on their system that I passed the inspection, but I had an inspector come out and explain to me that they couldn't do the inspection because they are still waiting on photos that document the install. My sales **** ****************** was great. The instal... read more

Timothy D 

on BBB

3 years ago

Absolutely terrible company to deal with! They installed my panels and my roof is leaking and they're in no hurry to fix it. After a year of calling, texting and emailing someone came out last week and removed the panels. But nobody has followed up to let me know when the roofing contractor is supposed to fix all of the leaks. In true Lumio fashion I text my rep. to try and find out the status and she is quiet as a mouse. She is like my 5th point of contact with Lumio. Hands down the most unprofessional company. 

Seth C 

on BBB

3 years ago

A sales rep ****** came to my house in southwest florida. He was going door to door in a private road community which soliciting is prohibited. I listened to his gimmick and he said his engineer would put together a report regarding putting solar on my home and asked if he could return the next day to go over the report. He did come back by but unfortunately i was held up and missed the appointment and his calls until later in the evening which i got back to him and apologized and we set up for him to return the following ev... read more

Joy S 

on BBB

3 years ago

Run do not walk away from this company they are fraudsters who have lied and misrepresented facts to us repeatedly. We purchased our solar system from Lumio November ************************************************* December of 2022. We were supposed to receive our PTO (Permission to Operate) by mid-February, and because of multiple problems with the installation (which Lumio performed) we did not receive our PTO until June, 2023.Yet, that was not the end of the misery. Although we were told the system was operational, we co... read more

Roberta P 

on BBB

3 years ago

We were excited about adding solar panels to our house. However, this company came unsolicited and caught us off guard. We went ahead and signed up but got sick after we realized the actual cost we incurred. We cancelled all processes and procedures but was 4 days passed the 3 day ***** ****** to cancel. There were multiple entities to contact including Puget Sound Energy, a finance company Mosaic, and Lumio customer service. We attempted to contact our "salesman" but never heard from him again. In fact, he was not forthcomi... read more

GABRIEL S 

on BBB

3 years ago

THE WORST OF THE WORST!!!custumer service is not on Lumio agenda, from 28 panel sorry I mean piece of cardboard only 8 are working and reporting, I have being trying to get them fix still no luck after months, hours and hours waiting on the phone no one is able to help me, what a huge mistake I did when open the door for them, LUMIO IS A TRASH COMPANY ??????????????????????????????