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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Look *********** **** was very kind, as are all sales people, he shared information, sounded good I bite. Now I still pay an electric bill each month, 300+ sometimes, and for their panels!! At the time he says I can get more panels as needed? With an additional, ****** priced, battery or more panels. This is not the sunny outcome we deserve. ******* using this company, there are better and less expensive companies!
Business response:
Hi *****, we appreciate your feedback and have escalated a ticket with our customer service team. They are looking into your system's production and will be reaching out shortly.
Absolutely terrible company to get solar from. I have been waiting over 9 months on this project and it has still to be connected. I have already made payments for months, and havent received any reimbursements or guarantee of when it will be connected. They just tell me they will send an email with credit in ***** days. Have made payments for 4 months now and havent even heard any promise of when they will get someone out to inspect again after the initial one was failed. Stay away from this company. They are out to rob you... read more
Business response:
Hi *****, thanks for reaching out. Your account manager has been in contact with you and is working with our internal teams to keep your account moving towards PTO. We have also escalated your solar payment reimbursements with our accounting team. Please continue working with your account manager until all concerns are resolved.
Quick to sell the product but leaves the customer out dry. Been calling every week since the installed panels they destroyed the roof on my shop which was brand new.they busted water lines . Had to fix water myself was told to call warranty department they just give you the run around. Been 3 months now still have not come out to fix the roof still leaks into shop.
Business response:
Hi *****, thanks for reaching out. Our team is actively working on resolving your concerns and has been in communication with you. Please don't hesitate to reach out to them with any questions in the meantime.
My experience with Lumio has been ***********************, The representative **** opened an electronic signature document and signed for me. I didnt realize he was signing me up. Come to find out the next day, that the system he tried to set me up with, was undersized, only producing 60% of my energy. He also said that I would get a credit from the government for $19,000, however upon further research with my accountant, I would only qualify for $2,000 of it, making my monthly on month 18, $100 more a month than what I was ... read more
Business response:
Hi ******, thanks for bringing this to our attention. We have cancelled your contract and will be opening an internal investigation with our sales compliance team. Please don't hesitate to reach out with any additional information or questions.
Odd 5 stars all done on 2 days in June 2023
Business response:
Hi ****, we're not sure how we can assist. If you have any questions or concerns, feel free to reach out at ****************************************
The company was efficient and has great customer service during sale, but the moment your loan goes through it becomes much more difficult to reach anyone. The solar panels have been in my driveway for more than six months and Im already being charged for the loan payments. Yet FPL cannot be disconnected until the company installs the panels. Which Ive called about and am still waiting on. Terrible business.
Business response:
Hi *******, our team has been in contact with you to keep your account progressing. Your inspection has been scheduled and confirmed. Please don't hesitate to reach out to your account manager with any questions in the meantime.
Big hamster wheel. Absolutely terrible ?? very unhappy customer. So disappointed
Business response:
Hi ********, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email *************************************** with your name, address, and phone number and someone will reach out to you shortly.
I thought I would be happy however, these solar panels have been on my house for 2 months and still not turned on. But, I do understand inspections take time. Im very angry. I was never told that my electric company would have interconnection fees of $350. This is not right that I would be charged for this when I was not told upfront. I would never have bought into this and I will not recommended Lumio to anyone. I feel , at this time, Lumio got their hook in and doesnt give a flip about a customer once the panels have been ... read more
Business response:
Hi *****, thanks for reaching out. We serviced your system on June 29th and have been in contact with you to resolve your concerns. Please don't hesitate to reach out with any further questions!
My installation was in October 2022. To this day, I still cannot use the system because its failed multiple inspections. I have tried calling and it is always promised someone will reach out. Also, I was supposed to get a rebate for the months Ive paid on this system and nothing received.
Business response:
Hi ********, our team is looking into this and will be in touch shortly. We appreciate your review.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open tomorrow at 8:00 a.m.