Lumio

Shawn S 

on BBB

3 years ago

My wife and I are existing *** solar customers that somehow found our way here. We invested $60k into a system that was supposed to generate over ****kwh per month and was installed around August 2020. My systems production this last year per energy bills - January 175 kwh, February 297 kwh, March 419 kwh, April 805 kwh, May **** kwh, June 931 kwh, July **** kwh, August **** kwh, September **** kwh, October 924 kwh, November 346 kwh, and December 203 kwh. Our system power requirements have been adjusted but the above numbers... read more

Stacie R 

on BBB

3 years ago

The salesman was great. After documents were signed, updates were not given unless I called. I signed in May 2022, was told it would take around 2 months, panels were not installed until January 2023, and active to use about 3 weeks after. I wasnt even notified that the panels were active. I called them and they said they had been active for 1 week. If I did not call for updates then I would not hear anything. I have never had any roof problems, and now I see yellow spots on my ceiling from water damage from the recent rain ... read more

Kelly W 

on BBB

3 years ago

If i could give it a zero star i would.. We have our solar panels installed and they do not work. This has been 6 months. And they take zero accountability. We have been in contact with several people there and it takes days for them to call you back, Or you have to call back and get with someone else and they have zero clue on how to fix the problem. They blamed it on the electric company, According to the *** agreement they are responsible for the operation and maintenance of the system. Which is not true. All I need them ... read more

jesus p 

on BBB

3 years ago

I have been waiting for reimbursement for about almost 2 years now, and always get the same response we will forward it to the accounting department and someone will contact you. They claim they got all these people added to my reimbursement and someone will help but I do not get contacted whatsoever. This started as soon as I signed the papers to get the solar panels installed by the sales rep. did not answer my calls or texts just left me out and forgot about us. I have personally contacted the loan company for the panels,... read more

Keith B 

on BBB

3 years ago

I have a metal roof. They caved in the roof tiles and haven't done anything to resolve this since December. I would definitely stay as far away from this company as possible. 

Abel V 

on BBB

3 years ago

This has to be the worst solar company out there. I got my system installed (not completed) in August 2022. The sales person offered me to pay for one full year of service, I havent received any credit for that. The lack of communication is just unacceptable, I have to be the one calling in for status. I would never refer any of my family members to this company, please do your research and check their reviews. Today is March 10, 2023 and my system is not yet completed, To be honest I dont even want it anymore, so please do ... read more

MARIA G 

on BBB

3 years ago

***** will be 1yr & I am still waiting for my solar panel installation to be completed. I have been lied to by my account manager *******************. I have had to reach out to her and Lumio customer service at least 1x a month for updates. Initially I received the best customer service. However, once documents were signed customer service was out the window. I have never received a call for updates, installation information and most importantly the repairs from the damage that was caused to my walls after installing solar ... read more

Jerri B 

on BBB

3 years ago

I'm sad, I guess I stupidly believed everything ***** told me. I told ***** that I did NOT have any extra money, I can't pay for solar and electricity - ohhh no you won't have to pay for electricity. Well when the panel were installed my electric bill jumped up to ****** per month from $117 (I live alone and don't like it cold in my house, should NEVER be that high). After several phone calls to Lumio I was told they would look into it and call me back, they never called me back. The electric company helped me and got my bil... read more

Lacey W 

on BBB

3 years ago

This company had us sign documents under the impression that we were signing to see if we were qualified for the service. We were told that at that time anything signed was only to see if we were qualified. Shortly after we decided we did not want the service, we received a text stating we would be fined 5-7% of what was owed for canceling when nothing had been installed or even had anyone come to the house to start the installation process with any equipment. This whole process felt pressured and like we were being scammed.