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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Some of their techs have been working there for several years. Some of the write up people can use some customer service training
Business response:
Thank you for your feedback. We’re glad to hear that some of our technicians have provided you with great service over the years. We also appreciate your input regarding the customer service experience, and we’ll definitely take this into consideration to ensure all of our team members are delivering the best service possible. Your feedback is important to us, and we’re always looking for ways to improve.
Service good Different employee every time I go there guess cannot keep help there shame probably not treated well Some of the best write up people are long gone some of the new ones ?????
Business response:
Thank you for sharing your thoughts. We appreciate your continued trust in our service, and we understand how important consistency and familiar faces are when you visit. If you ever have any specific concerns or suggestions, please don’t hesitate to reach out to us directly. Your input helps us continually improve!
No follow up from two different people within the service department. I could not recommend this dealer for service to anyone.
You had my truck for two days and didn't even look at it. My time is more important than that.
Business response:
Thank you for sharing your experience with us. Timely and transparent service is something we strive for, and we’d like the chance to better understand what happened in your case. Please reach out to Scott Tackabury at Stackabury@vtaig.com. He’s available to discuss your concerns directly and work toward a more satisfactory resolution.
no thanks nope please don't ask me to rate this dealer anymore please just stop
Business response:
Understood—thank you for letting us know. We won’t ask you to rate us again. If there's anything else you need in the future, we're here to help.
Every time I come there you tell me there is something 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be replaced every 100k miles. I work from home and don't drive nearly that much. Also was told I needed new brakes, despite your very own dealership replacing ALL of them 3 months prior. You don't even look to see what I've had done before you start scamming me! You told me it would take 2 days to fix my air bag, it took a whol... read more
Business response:
Thank you for sharing your concerns with us. To ensure your concerns are fully understood and reviewed in detail, we encourage you to reach out to Scott Tackabury at Stackabury@vtaig.com. He is best positioned to look into your service history, clarify any outstanding issues, and address your feedback directly. We appreciate the time you took to share this and the opportunity to learn more about your experience.
They did not diagnose my car correctly, I still have the same issue, and they want me to pay for a compressor that should be under warranty because they messed up! I'm actually preparing to report to BBB
Business response:
Thank you for sharing your concerns with us. To ensure your concerns are fully understood and reviewed in detail, we encourage you to reach out to Scott Tackabury at [Stackabury@vtaig.com](mailto:Stackabury@vtaig.com). They are best positioned to look into your service history, clarify any outstanding issues, and address your feedback directly. We appreciate the time you took to share this and the opportunity to learn more about your experience.
Unprofessional, no accountability, xxxx poor service I never do business with them again at Mall of Georgia Ford
Business response:
Thank you for sharing your feedback. We're sorry to hear that your recent experience at Mall of Georgia Ford left you feeling this way. We take all customer concerns seriously and would like the opportunity to understand what happened in more detail. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss your experience further. Your input is important, and we appreciate the opportunity to address your concerns directly.
We bought a brand new car from them. To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fix the proble, Finally they stated their service department is a separate legal entity from the sales dealership. We should bring the car to the sales dealership. The sales dealership sent us back to that service department. Finally they refused to repair the car stating they do not get technical support from Ford. This is a dealership to not bu... read more
Business response:
Thank you for taking the time to share your experience. We understand how important it is to receive timely communication and coordinated support between departments. To ensure your experience is looked into properly and to help facilitate a path forward, we encourage you to contact Scott Tackabury at Stackabury@vtaig.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,530 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.