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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I brought my truck up there because the air conditioning went bad while it was up there I asked for some nails to be taken out of my tires and my tires repaired. They called me when my truck was ready. I asked if the tires got repaired they said yes I came up there to pick it up. I did not even check. I drove off a lot when I got home, I saw the nails were still in the tires. I did a survey and rated you guys as a two.Then I had somebody. (Who might be reading this) call me and offered to come pick up my truck upon my conven... read more
I will start off with the positive. The salesman we had was not pushy an very upfront from what they can and can’t do. The truck I bought is nice and that’s about the only enjoyment I got from this dealership. Don’t expect this dealer to do anything on the “we owe form” or if it is done it will be worse than before. I spent 65k on a truck and had 3 things in writing to fix. The three things were pretty low cost items and if anything really cheap for them since they have a Collision center. First was Go in together half/half ... read more
Not enough communication considering you have a persons car. Slow service and lack of knowledge with the employees I dealt with.
Business response:
To ensure your concerns are addressed promptly, please reach out to Scott Tackabury, our General Sales Manager, at stackabury@vtaig.com. They will be happy to assist and make sure your concerns are resolved. Thank you for your patience, and we hope to improve your experience moving forward.
Aliana was terrible to work with. Bad communication and was never told when she had a day off so would go that time not knowing anything about my vehicle status and had no idea she wasn’t even in that day. Her attitude was so terrible as well. I sincerely hope to never have to deal with her ever again. I felt like a burden every time I asked a simple question about my own vehicle.
Business response:
Thank you for sharing your experience. We’d like to ensure your concerns are fully addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com. We appreciate your feedback and look forward to assisting you moving forward.
I have been bringing my vehicles to Mall of GA Ford for 15 years, and have been happy until now. I brought my van in at the end of October 2024. The heat and ac went out. I was charged over $4,700 to fix, but only the heater was fixed. At the end of March 2025, I was charged $8,000 to replace radiator and fix AC. The AC was still not fixed. Near the end of April I brought the van back to have the AC fixed AGAIN. Melvin Knight gave me a price of $3,800 for this next FIX. HE SAID HE WOULD TAKE OFF $500 AND THAT IT WOULD BE DON... read more
Business response:
Thank you for sharing your experience. We take your feedback seriously, and to ensure your concerns are properly addressed, we encourage you to reach out directly to Scott Tackabury at Stackabury@vtaig.com. Scott will review the situation in detail and work with you to resolve any outstanding issues. We sincerely appreciate your long-standing relationship with us and would like the opportunity to make things right.
Back brakes squel when backing up. I sent a video of them squel ing and also the service advisory that says ford knows about it. I did not receive a response other than it doesn't do it for them!
Business response:
Thank you for sharing your feedback with us. We’d love to review this matter with you further. Please reach out to Scott Tackabury at Stackabury@vtaig.com so they can assist you in getting this sorted. Your satisfaction is important to us, and we want to make sure we take the right steps moving forward.
They did not fix the issues I came in with and I left with more issues on my truck
Business response:
Thank you for sharing your feedback. We want to ensure your experience is reviewed thoroughly and handled with care. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can learn more about your visit and discuss the next steps to support you and your vehicle. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
The technician accidentally left the oil cap off after changing the oil and I drove 3500 miles before I discovered it. MOG Ford attempted to make it right by towing to their shop to diagnose. They claimed it was just two quarts low but when I checked it before it was picked up, it was bone dry. When I picked my truck up, no paperwork was provided. I have left multiple messages to the service manager as well as the GM and have yet to receive a return call. I expect documentation that this incident occurred in case there is a ... read more
Business response:
Thank you for bringing this situation to our attention. We want to ensure you have the information you need for peace of mind moving forward. To address your concerns directly, please contact Scott Tackabury at Stackabury@vtaig.com. Scott is available to review the details.
Some of their techs have been working there for several years. Some of the write up people can use some customer service training
Business response:
Thank you for your feedback. We’re glad to hear that some of our technicians have provided you with great service over the years. We also appreciate your input regarding the customer service experience, and we’ll definitely take this into consideration to ensure all of our team members are delivering the best service possible. Your feedback is important to us, and we’re always looking for ways to improve.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,521 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.