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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I was unsatisfied with my service because of the fact that it took multiple weeks
Business response:
Thank you for taking the time to share your feedback. To ensure your concerns are fully reviewed and addressed, please reach out to Scott Tackabury at Stackabury@vtaig.com. We appreciate you bringing this to our attention and look forward to the opportunity to improve your experience.
This particular dealership is ran very poorly. They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test drive revealed that there’s no way anyone could’ve driven that vehicle to test drive and make sure that the problem was fixed. not to mention, they lied to me about my tire. I was told that I had a slow leak in my tie, but I know that I did not and they ran over something and punctured my tire and wanted to make me pay for it. They als... read more
Business response:
Thank you for taking the time to share your feedback. Your comments regarding the service experience, including your concerns about the vehicle's condition, the alignment, and the tire issue, are taken seriously. We’d like the opportunity to discuss your concerns further and ensure they are properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can look into this matter in more detail.
They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't stay open and other 3 problems.
Business response:
Thank you for sharing your feedback. We understand how frustrating it must be to feel like you're not getting the service and value you expect, especially when it comes to important repairs. It's clear from your review that you’ve had some challenges with the experience, and we’d like to help clarify the situation and see how we can assist further. To address your concerns directly and ensure everything is properly reviewed, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He will be happy to go over the ... read more
I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. My car was at this dealership for months, from late October to January, and despite nearly $3,000 worth of work, my vehicle still wouldn’t start. My service advisor, Mateo, was rude and dismissive when I brought up my concerns. After the dealership kept my car sitting there for over two months, I finally had it towed to another repair... read more
Business response:
We understand how frustrating it must have been to experience prolonged delays, repeated issues with your vehicle, and unsatisfactory communication throughout the process. It’s important to us that each customer has a positive experience, and we can see how this situation did not meet your expectations. We’d like to learn more about your specific experience and see how we can better address your concerns. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will be happy to discuss the situation further and ex... read more
Rude, accusatory, combative He told me there was no way the dealership could have made a mistake, the mistake was all mine
Business response:
Thank you for your feedback. We strive to provide the best service possible and take your concerns seriously. If you would like to discuss this matter further, please reach out to Scott Tackabury at Stackabury@vtaig.com
Dropped truck off for service department to look into possible transmission issue, was told I needed a new transmission. Took the truck to another shop and turned out to be a programming issue and nothing at all wrong with the transmission. You guys got me for an engine a few years ago probably stole from me then too . I will never bring anything I own to yall again . This is 100 % you guys fault for not even checking to see if what your recommending is truly needed. You were trying to hit me up for 9k repair that wasn't nee... read more
Business response:
We understand your concerns and want to address them appropriately. Please reach out to Scott Tackabury, as he would like the opportunity to discuss this situation further and ensure that any misunderstandings are clarified. You can contact him directly at Stackabury@vtaig.com.
There's always a ying/yang to the unauthorized inspection work they do on presumably every car they take in. They say they have a responsibility to inspect for safety items etc. I say they're just trying to generate revenue. Maybe it's both. But I explained I was in a hurry, so I didn't expect them to keep my car for over an hour for a simple issue, so when I received back a laundry list of things I should do to the car, I was very unhappy as I already knew about them, it was a waste of time. I don't use the dealership for o... read more
Business response:
Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to provide us with your thoughts. If you’d like to discuss your experience further or have any concerns, please feel free to reach out to Scott Tackabury at Stackabury@vtaig.com. He will be happy to assist you.
I left two messages and also ask for a breakdown of the price before services were performed and did not receive it before they were done. The bill was $100 more than verbally quoted. When I received the link to pay I again called with no answer so, left a message to please send me a breakdown before I paid and then never received that either.
Business response:
Thank you for sharing your experience, and we apologize for the communication issues you encountered. We understand your concerns regarding the pricing and breakdown of the services performed. To address this matter and ensure it is resolved to your satisfaction, please reach out to Scott Tackabury at Stackabury@vtaig.com. We are committed to providing clarity and making things right.
Service manager called us back about some issues we were having. Very disappointed in the customer service
Business response:
Thank you for your feedback. We are truly sorry to hear that your experience with our customer service did not meet your expectations. We strive to provide the best service to all of our customers, and it’s disappointing to hear we fell short in your case. Please feel free to reach out directly to Scott Tackabury at Stackabury@vtaig.com so that we can further address your concerns and work toward a satisfactory resolution. We value your feedback and are committed to improving your experience.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,530 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.