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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Sold me a truck that was supposed to have 2 keyfobs, after multiple calls and texts to salesman he quit responding and I never received second keyfob
Business response:
We understand how important it is to have everything promised when purchasing a vehicle, and we apologize for the lack of follow-up from your salesperson. We would appreciate the opportunity to resolve this issue for you. Please reach out to Dragos Teodor at dteodor@vtaig.com to address any other concerns you may have. Thank you for bringing this to our attention, and we look forward to making things right.
I can't say that I've had a bad experience with everyone in the service department, but as far as my overall experience, it's been a nightmare. To sum it up, I've taken my 2019 f150 up there eight times. Six times under warranty. From the very first time I've had it there I've voice my concerns with the rear end. I am not a mechanic, so I could not properly diagnose the issue, but knew where it was coming from and had some leaking. The first visit, they said it was a bad seal. Being that it only had 14k miles I found that ha... read more
Business response:
We sincerely apologize for your experience and the frustration you've encountered. We understand how vital it is for your vehicle to be properly diagnosed and serviced, and we're sorry that your expectations have not been met. To help resolve your concerns, please reach out to Scott Tackabury at Stackabury@vtaig.com. He’ll be happy to assist you in addressing the situation and ensuring we provide you with the support you deserve. Thank you for bringing this to our attention, and we hope to improve your experience moving forw... read more
Horrible communication . Didn’t check / fix wind noise . Delivered car to my home two days early and locked the keys in the car. Still waiting for a service manager to call me . Will never be back
Business response:
We sincerely apologize for the inconvenience you’ve experienced. It’s clear we fell short of your expectations, and we understand your frustration. Your feedback regarding communication, the wind noise, and the delivery situation is important to us, and we want to make things right. Please reach out to Scott Tackabury at Stackabury@vtaig.com to address these issues directly. We’re committed to resolving this for you as quickly as possible and appreciate the opportunity to improve your experience.
I had to bring truck back a second time and charge more it should have been on first trip
Business response:
Thank you for your review. We appreciate your feedback and apologize for the inconvenience of having to return a second time. Your time is valuable to us, and we strive to provide efficient service. If you’d like to discuss your experience further, please don’t hesitate to reach out so we can address any remaining concerns.
Took truck in for 3 items: 1) oil change and tire rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. This is a known issue on Maverick Hybrids. They said battery was fine (sure because I just drove 20 miles to the dealership) and to “simply drive more” to keep the battery charged. This is NOT a solution! It’s a xx answer instead of putting in the correct AGM battery. #1 & #2 were handled fine.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the battery issue on your truck. Your concerns are important to us, and we want to ensure they’re properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can take a closer look into this matter and work toward a resolution for you.
Worst service ever. I bought three vehicles from this dealership recently, but never again because the service center is so awful.
Business response:
We sincerely regret hearing about your dissatisfaction with our service center, especially as a loyal customer who has purchased three vehicles from us. Your experience is far from the standard we strive to provide. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and hope to restore your confidence in our dealership.
Service Manager Refused to Service my Vehicle. ..Under Wrranty with an Extended Warranty I purchased with the Vehicle. Refused Service Because I caught his Mechanic Shopping in Town with My Vehicle. Picked up Vehicle Dirty Looking for Refunds of my extended warranty if you will not service vehicle !!!
Business response:
Thank you for sharing your concerns with us. We sincerely apologize for the experience you described. We would like to address this matter directly. Please contact Scott Tackabury at 417-200-9993 so we can further discuss your experience. Your feedback is important, and we appreciate the opportunity to make things right.
After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money
Business response:
We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.
Paid to get my back up camera fixed along with other electrical services and was on a road trip and the backup camera started failing.
Business response:
This is certainly not the experience we want for our customers, and we’d like the opportunity to address this for you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to make things right.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,530 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.