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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Great service from the team to get the truck bought. They were very fast. That’s right.
Business response:
Thank you for your kind words about the service you received! We’re thrilled to hear that our team was able to help you purchase your truck efficiently and quickly. Our goal is to provide fast and effective service, ensuring that every customer has a hassle-free experience. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing us for your automotive needs. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help you wit... read more
We are working out way down in stars, upon each time my F250 goes back to the shop for the same issues. As an example of my building lack of confidence came when, my complaint of a burning oil smell from the engine compartment was address by the Service writer as follows; “the burning oil smell is normal for a diesel engine”, according to the Service Tech. I have a couple serious issues with that statement. First, unless I have an oil leak, I should not be smelling burning oil, the oil should stay on the inside of the engine... read more
Business response:
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustration and lack of communication you’ve experienced with your F250. It’s clear we did not meet your expectations, and we understand how disappointing it must be to deal with recurring issues and unanswered messages. Your confidence in our service department is very important to us, and we will make every effort to ensure these issues are addressed properly. Please contact Scott Tackabury at Stackabury@vtaig.com, and he will work close... read more
The past couple times I took my car to MOGA Ford has not been good. There has been no communication from the past two advisors Mateo and Stephanie. I had to call for updates and was told I would be given a call back and never received any. The most recent one I wasn’t told my car would take as long as it did for service and had to pick up my car. They was supposed to leave the key in the car to pick up after hours and didn’t. Had to go to the main building to find someone to get my key back hours later. Still haven’t heard f... read more
Business response:
We sincerely apologize for the poor communication and the inconvenience you've experienced during your recent visits. We understand how frustrating it can be when expectations are not met, and we appreciate you bringing this to our attention. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns and work to improve your experience moving forward. Your feedback is important to us, and we are committed to resolving this matter.
I waited to long for a oil Change with appointment. Tires did not get rotated like they were asked to do with the service order. Sevice card and service paper mat left in car.
Business response:
Thank you for your feedback, and we sincerely apologize for the delay and oversight during your recent service visit. We understand how frustrating it can be to wait longer than expected, and we regret that the requested tire rotation and cleanup were not completed to your satisfaction. We would appreciate the opportunity to address your concerns and make it right. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will assist you with any questions or issues you encountered. We value your business and hope ... read more
I’m assuming the service center plays some part of the inspection process before used vehicles are sold. Bought a used truck as a company vehicle. The truck needed a recall performed while for sale. Recall was not done and let to more damage and ended up spending 1k to fix 2 months after purchase.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with your vehicle. We would like to look into this further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in addressing your concerns. We value your feedback and hope to make this right for you.
To many emails. You fixed my truck, I will call you when it breaks again. Stop emailing me.
Business response:
We apologize for the frequency of emails you’ve received. Our intention is always to keep our customers informed, but we understand that it can become overwhelming. We respect your preference and will ensure that we adjust our communication accordingly moving forward. If you ever need assistance or have any concerns in the future, please don’t hesitate to reach out to Scott Tackabury at Stackabury@vtaig.com.
After purchasing the vehicle and having problems with a two year old truck they did not want to stand behind it and just wanting to keep charging for a problem that had begun before the miles had run out but they had improperly diagnosed and did not want to help get it resolved with ford. Would never use again. very poor communication on all service visits, would have to call up even when was told to text and texts never responded to.
Business response:
We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.
The technician who did my engine oil change did not train all the oil out after the oil changed the truck felt different so I did the oil change again the next day. This truck takes six quarts max with oil filter change when I drain the oil out from the dealership I got more than 7.5quarts out... Also he did not put the cover back correctly The bolt was loose and tilted... Horrible service will not go back
Business response:
We regret to hear about your experience and understand how frustrating it must have been. Your feedback is important to us, and we would like the opportunity to make this right. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns further and address this situation appropriately. We appreciate your patience and hope to restore your trust in our service.
Came in for an oil change and a mileage service. Was told my transmission needed replacing. Cost > $11k. Had to get my car jumped twice before I could leave the dealership. Had to charge the battery after getting home. Asked to have the "tire kit maintenance " message removed. Was told I could/ should do that myself. Asked to have service department do it. It wasn't done. I checked my windshield for the mileage the car next oil change. No sticker was put on the windshield. I feel like I was overcharged for the service (>$700... read more
Business response:
We're sorry to hear about your experience and appreciate your feedback. It's concerning that your visit left you with unresolved issues and dissatisfaction with the service provided. Please contact Scott Tackabury at Stackabury@vtaig.com to discuss your concerns further and ensure that these matters are addressed properly.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,530 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.