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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
customer service could be a lot better. Still waiting on points after months. not good service from the sales manager Bill.
Business response:
Thank you for sharing your feedback, and we sincerely apologize for your experience with our customer service. It’s disappointing to hear that you are still waiting for your points and that your interactions with our sales manager, Bill, did not meet your expectations. To address your concerns directly and work towards a resolution, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He is dedicated to ensuring customer satisfaction and would like to discuss your experience further. We appreciate you bringin... read more
Had an appointment for a simple oil change. It took over 2 hours. Handed my key fob and I asked why it took so long, "we're busy on Fridays." Well, then don't keep so many appointments open. It caused me to miss another appointment that day. No concern on the employees at all. I will not be back. Block appointments that show available, if you can't meet satisfactory turn arounds. Only 2 chairs with laptop tables remaining in waiting area, time for a refresh.
Business response:
Thank you for your feedback. We apologize for the inconvenience you experienced during your recent visit for an oil change. A two-hour wait, especially with a scheduled appointment, is not the level of service we aim to provide, and we regret the impact it had on your plans. Your suggestion regarding scheduling adjustments and the waiting area refresh is appreciated. To discuss this matter further and address your concerns, please contact Scott Tackabury at Stackabury@vtaig.com. Your input is invaluable to us, and we hope to... read more
The staff was friendly but I am not sure how my car passed inspection they rave about. Within a few days of buying my car I noticed the wire connection for the rear defrost was not attached to the window. The first time I used my wipers the passenger wiper fell off and the wiper arm was broken. My car did not come with a jack. Triple check everything and don’t be rushed if buying a car from here.
Business response:
We sincerely apologize for the issues you've encountered with your recently purchased vehicle from Mall of Georgia Ford. Your experience does not reflect the thorough inspection and quality assurance we strive to maintain for every vehicle we sell. We understand how frustrating and inconvenient these issues must be, and we want to make things right. We kindly ask that you contact our representative, Dragos Teodor, at dteodor@vtaig.com to address these concerns promptly. We are committed to resolving these issues and ensuring... read more
This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experiencing the issue. I also explicitly told the service writer not to turn off the vehicle because it will clear the issue. Unsurprisingly, we received a message that they could not duplicate the issue. Amazing!! When we experience the vehicle go into limp mode every time we drive it. The communication and updates have also been terrib... read more
Business response:
Thank you for sharing your feedback. We truly apologize for the ongoing issues with your vehicle and for the lack of communication throughout the service process. We understand how frustrating it must be to experience the same problem multiple times, especially when the issue is not being duplicated during the service visits. We take your concerns seriously and want to ensure that we address this properly. To further assist, please contact Scott Tackabury at Stackabury@vtaig.com, who will be able to provide more clarity and ... read more
I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but I have not gotten a call, email or text message yet. It has been one month and still nothing. I just hope they stick to their word but so far I will keep my review as 2 stars.
Business response:
We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank ... read more
Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been knocked loose during tire rotation. Scheduled appointment for the following week. Part on backorder. Waisted trip. Now told the part won't be in until January. Noone called me. I had to call! I'm so over this.
Business response:
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve faced with your recent service. We understand how frustrating it must be to experience delays and a lack of communication. We are committed to providing a better experience and ensuring that these kinds of oversights don’t happen again. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss the situation in detail and work to resolve it as quickly as possible. We appreciate your patience and hope to regain your tru... read more
Worked with me at first to get the deal I requested. Overall Ford advertisement doesn’t match in store deal. Felt like false advertisement. In store personnel was helpful. Don’t like the extra finance room deals. I want everything handled by the time I go into the finance room to sign. That dampers the deal excitement.
Business response:
Thank you for your feedback and for your rating! We're glad to hear that our in-store personnel were helpful and worked with you to secure the deal you requested. We understand how important it is to have everything handled upfront and will take your feedback into consideration as we strive to improve the experience for our customers. If you have any further concerns or questions, please don’t hesitate to reach out!
Every experience I have had with this dealership has been progressively slower and more disappointing. Nobody calls when the trucks are ready, no porters ever show up to shuttle us, and nobody seems to care that time is of the essence.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our service. We understand how important your time is. To ensure your concerns are addressed promptly, please contact Scott Tackabury at Stackabury@vtaig.com. He will be happy to look into this matter and work toward a resolution. We value your business and hope to improve your experience moving forward.
I continue to take my vehicle to Mall Of Ga. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee.
Business response:
Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,531 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.