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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Took my 2019 truck for transmission problems. They would not replace the transmission but instead they did a quick fix to patch up the problem. I took it back to let them know I'm still having the same problem (hard shift and feels like someone hits you from the back when it does it). They checked it and said they didn't hear or find anything wrong. I drive it to work everyday in Atlanta traffic and it keeps doing it. I told them again and they kept saying that nothing is wrong. We told them to drive long distance and they k... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about the ongoing issues you’ve experienced with your truck and the frustration this has caused. We understand how important it is for your vehicle to perform reliably, and we regret that we were unable to fully resolve the problem to your satisfaction. We would like to look into this matter further and ensure you receive the proper attention it deserves. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly. Your ex... read more
The service was great but has gone downhill. This year, they "fixed" my brakes, but the brakes have vibrated eber since. I asked them to correct this three times and they didn't fix the problem. Then they misdiagnosed an engine problem and said I need a whole new engine. I don't. Another trusted mechanic looked at my truck and could not find the same issues with the engine.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced with both your brakes and engine. We understand how frustrating your experience was. Please contact Scott Tackabury at Stackabury@vtaig.com so we can review your situation further and work toward resolving it. Your trust is important to us, and we would appreciate the opportunity to make things right. Thank you for your patience, and we look forward to assisting you.
We wanted to buy a Bronco Sport advertised on this dealer lot, for the advertised price. I communicated with the salesperson for several days. I talked to him by phone and explained I would do all the paperwork online and give him a deposit. I did not want to be at the dealership for hours. I asked him for the final numbers with an extended warranty. He came back with a price that was far from the price I had on my device/ shown price. Even without the warranty the price was 6 thousand dollars more. He said the sales manager... read more
Business response:
We apologize for the challenges you experienced with both the pricing and service at our dealership. We understand how frustrating it can be. This is certainly not the experience we want to provide our customers, and we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com so we can discuss this further and address any concerns you have.
I have taken my car for service 3 times and each time I get my vehicle it has a new problem. I tell Ford what’s wrong with my car and you charge for a diagnostic, keep the vehicle for various days and report that you didn’t find anything. So my car smells like there’s rubber burning, the front passenger tire squeaks when I turn it to the right, but there’s nothing wrong with it. I have an extended warranty plan that you failed to apply in turn overcharging me and it’s been eight months and you have yet to refund me the diffe... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration you’ve encountered regarding the service of your vehicle. We understand how important it is for your concerns to be addressed thoroughly and promptly. We regret that you’ve experienced ongoing issues with your vehicle. Please reach out to Scott Tackabury at Stackabury@vtaig.com to discuss the specifics of your situation further. He will be happy to assist you as well as ensuring that your concerns are properly addressed. We are committe... read more
I was originally told that a part (alternator) could not be ordered for my 2007 Escape. Then, after waiting through the weekend because the advisor was off (even though we called), I'm told the repair will be $1500 due to a $400 alternator (easily found for less than 1/2 that amount) and 4 hours of labor when AllData shows 1.6 hours. I still paid the diagnostic fee (which should have been waved) since I also had to pay for it to be towed to a different location for repairs. It would have been much easier if they were up fron... read more
Business response:
Thank you for your feedback. We sincerely apologize for the confusion and frustration this situation has caused. We strive to provide transparent and fair service. We understand your concerns regarding the alternator pricing and labor time, and we would like the opportunity to address this directly. At your earliest convenience, please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss this further and work towards a resolution. We value your business and hope to regain your trust.
I purchased a 2023 ford F150 Lightning as a certified pe owned vehicle. The dealership had me sign off that all the recalls on the vehicle was performed. Per Ford motor company, none were performed. The sync system and all wires communication systems didn’t work. I took the vehicle back to the dealership a few days later in which they returned the vehicle to me un repaired. I called them a dozen times and they wouldn’t return my calls. Ford customer service had me bring the vehicle to another dealership. The vehicle is still... read more
Business response:
Thank you for taking the time to share your experience. We deeply regret that your recent purchase and service experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience this has caused. We take these matters seriously and want to ensure we address your concerns promptly. To help resolve this, please reach out to Dragos Teodor at dteodor@vtaig.com. He will be happy to assist you and work toward a resolution. Again, we apologize for the frustration this has caused and appreciate you... read more
I purchased a 2021 platinum truck, didn’t get my tag, so I called and was told that the reason was that they didn’t do the emissions, I had to get it done myself and also go to the tag office to get the tag. I was only reimbursed for the emissions not the tags fee. I also did not get a second key fog for the truck.
Business response:
Thank you for bringing this matter to our attention. We apologize for the confusion and inconvenience regarding your tag, emissions, and missing second key fob. This is not the experience we want to provide, and we understand how frustrating it must be. To resolve these issues, please reach out to Dragos Teodor at dteodor@vtaig.com. They will be happy to assist you in addressing these concerns. We appreciate your patience and the opportunity to make this right for you.
I have had issues with this driveshaft since I purchased the truck. Every time I bring it in for oil change, they have to pack it with grease because I guess it leaks back out. I don’t understand why it continues to do the same thing over and over. Please look at the repair log and you will see it. It used to be free now you’re charging for it.
Business response:
Thank you for bringing this to our attention, and we apologize for the repeated issues you’ve experienced with your driveshaft. This is certainly not the experience we want for our customers, and we would like to resolve the matter as quickly as possible. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate the repair history and discuss how we can address this ongoing concern. We appreciate your patience and look forward to working with you to resolve this issue.
I purchased a 2024 F150 in July. It had a leak from the sunroof the first time it rained. I took it in for service and they said they couldn't find the leak. I showed them a picture and video of where the leak was and they still said they couldn't find it. It literally leaks when you go through a car wash so I'm not sure why they couldn't find it. I have since tried to schedule another time to bring it in and no one has answered any of my calls or returned the voice mails I have left.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the ongoing frustration. It’s concerning to hear about the sunroof leak, and we understand how important it is to have this resolved promptly. To ensure we get this addressed, please reach out directly to Scott Tackabury at Stackabury@vtaig.com. Scott will personally assist you in scheduling the service and ensuring that the issue with your vehicle is properly handled. We appreciate your patience and look forward to resolving this for you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,531 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.