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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Lies. Deceit. Unprofessionalism. The worst I’ve ever seen. Thanks for reminding me to hit up BBB, Yelp, FB, etc. I’ve bought two trucks there but I’m not sure anymore. The service department and the dealership are the same company. I have a scandalous story.
Business response:
We’re truly sorry to hear about your experience, and we take your concerns very seriously. This is certainly not the level of service or professionalism we strive for, and we deeply regret that your recent interactions have led to this frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com. We value your feedback and hope to address the situation to your satisfaction.
I always take my Raptor service there. I had a warranty issue with incorrectly installed bumper part from the factory and I had to go there 3 times to get an answer from Head tech. He accused me and the selling dealer without any solid proof the bumper was removed and repaired. He had no freaking idea how 2024 Raptor bumper looks like and the bumper was painted. I even showed him the picture from the website but he wouldn’t believe it. He refused to send the request for authorization from Ford and brushed me away. I went to ... read more
Business response:
We are truly sorry to hear about your recent experience and understand your frustration with the situation regarding your Raptor's bumper. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience you experienced in getting the issue resolved. We value your feedback, and we want to make sure this matter is addressed properly. Please contact Scott Tackabury directly at Stackabury@vtaig.com to discuss your concerns further. We want to ensure that you receive the attention and support ... read more
I needed four new tires. I called and Brian told me the bottom line on the tires and the price of an alignment. I was in and out in about in hour and a half. I expected to have had an alignment done. I did say okay to the alignment three times. Once the day before when I was told that I would probably need an alignment I said okay. He looked at my blown out tire in my trunk he said yes you need an alignment I said okay. I then said the tire was on the front and I have a four-wheel alignment situation do I need it on the fron... read more
Business response:
Karen, thank you for your feedback! We’re thrilled to hear you had a quick experience with your tire service. We apologize for the confusion regarding the alignment. Your insights are valuable, and we’ll work on improving our communication to ensure clarity in the future. We appreciate your support!
Was charged $400 for something I dont think was the issue, the front windshield. They had it for multiple days but never said where on the windshield was the leak
Business response:
We’re sorry to hear about your recent experience and the concerns regarding the charges and the windshield issue. We understand your frustration and take your feedback seriously. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can review your situation and work toward a resolution. We appreciate the opportunity to address this matter and regain your trust.
I recently visited for an oil change and clearly communicated the service I needed. Upon completion, I noticed an additional charge for something I did not request or authorize. When I addressed the issue with the gentleman who assisted me, he provided a coupon, but it didn’t fully cover the cost of the unauthorized charge. What made the situation even more uncomfortable was the way I was treated afterward—it felt as though I was being judged for my ability to pay, rather than addressing the real issue: being charged for som... read more
Business response:
We are truly sorry to hear about your recent experience and apologize for the misunderstanding regarding the unauthorized charge. This is not the level of service or respect we aim to provide, and we deeply regret that you felt uncomfortable and judged. We take your concerns seriously and would like to address this matter directly. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate this further and work toward a resolution. Thank you for bringing this to our attention, and we look forward to th... read more
I felt Mall of Georgia was a great pick for me in the past. I always got my oil changed and felt they were honest. I had a leaky front right tire. Had my oil changed and was told my tires were rotated just like usual, however, shortly after my tire pressure low light came on . It was my right front tire. So no they did not rotate my tires! I am very sad over the fact that I was deceived!
Business response:
We sincerely apologize for the experience you’ve described. It’s disappointing to hear that you feel misled, especially after trusting us for your vehicle’s service. We take these concerns seriously and want to resolve the issue. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can investigate what happened and ensure we address your concerns appropriately. We value your trust and appreciate the opportunity to make things right.
Horrible experience and I’ll never return. My vehicle remained over 2 weeks. Each day, I had to call for updates awhile getting the runaround along with no sense of urgency of the major inconvenience to me. When I finally got my car after much demanding, I didn’t receive even an apology.
Business response:
We sincerely apologize for the frustrating experience you've had with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience this has caused you. We understand how important it is to have timely and transparent communication, and it’s clear we fell short in your case. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can address your concerns and work towards making things right. Thank you for your feedback, and we hope to have the opportunity to res... read more
Not satisfied with the work done and they took very long and would get upset if we called for an update
Business response:
We're sorry to hear about your experience and the dissatisfaction with the service timing and communication. This is not the standard we strive for, and we want to ensure your concerns are addressed. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can better understand the situation and work to make things right. Thank you for your feedback—it helps us improve.
I picked up my car because it sat there for 3 days with no one looking at it. & no one calling to update me. I will not return to this dealership. They set appointments & let the car sit for days. This was the 3rd bad experience I had.
Business response:
We’re truly sorry to hear about the frustration you've experienced, and we completely understand your disappointment. Our goal is to provide timely and attentive service, and it’s clear we fell short in your case. We’d like the opportunity to discuss this with you and work to resolve the situation. Please contact our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can address your concerns directly and improve your experience moving forward. Thank you for sharing your feedback.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,531 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.