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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Jerked us around by saying we had warranty coverage when we didn't. Kept out car for 3 weeks and would not give us a rental or loaner.
Business response:
Hi Alan, thank you for sharing your feedback. We apologize for any miscommunication regarding warranty coverage and the inconvenience caused with the length of time for your car's repair. We appreciate your patience and will take your feedback into consideration to improve our services.
Poor customer service, No follow up,No communication. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. Both myself and my husband was calling and o the run arounds . I also left a message on the service managers voicemail on Monday, November 27 and to this day I have not received a returned call. Finally after driving up to the dealership Friday November 24th to get a status since service rep Stephanie did not communicate. We l... read more
Business response:
Hi Albert, thank you for taking the time to share your experience. We apologize for the lack of communication and customer service you encountered. We appreciate your feedback and will use it to improve our team's performance. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Although I thought my sales rep did a great job, I had bought a used Ford vehicle there and it had issues before I drove it off the lot. I was assured it would get taken care of after my purchase. I took the vehicle home, brought it back as directed and it turns out the transmission needed replacing. I was very unhappy with that. The dealer then told me it would be a while and suggested I choose another vehicle. I was reluctant as my first choice had everything I wanted in it. I did end up choosing a non Ford vehicle. It tur... read more
Business response:
Hi Jordan, thank you for sharing your experience. We apologize for the issues you encountered with your used vehicle. We strive to provide reliable vehicles, and we understand your disappointment. We appreciate your feedback and will work to improve our selection and diagnostics process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
Bad service from the agents, no answering phone calls, no resolving my issue, bad actitud find almost everybody
Business response:
We apologize for any inconvenience you experienced. We strive to provide excellent service, and your comments will help us improve. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Ordered 2 transits and never had a follow-up. Came in to get my refund and they took my info and I'm still waiting for the response 😒
Business response:
Hi Ilya, we apologize for the lack of follow-up and the delay in responding to your refund request. We understand your frustration and we will work to address this issue. Thank you for bringing it to our attention, we'll make sure to improve our communication process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
Last two service writers refused to address my recall issues and very poor demeanor! He said on the last visit he would call me back with an update and never did!!!
Business response:
We're sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and will address this issue internally. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Took car in for a recall. Had appointment said would get back that afternoon. No call. Next day got call saying part wasn’t available yesterday car is ready now. Upon looking at invoice it says rear toe link ball joint inspection. Was the part actually replaced? Recall states due to driving on salt treated roads this could be an issue. We lived in MO prior to moving to GA. Concerned that part was not replaced. I have called and left messages for someone to verify that indeed part was replaced and have yet to get a call back ... read more
Disappointed it took so long to discover it was a motor mount. Dropped car off on Thursday 11/2 and it was completed on 11/10. Problem was discovered on Tuesday 11/7. Part was not ordered until 11/8. Part came in on 11/9. Car was not done until 11/10. It should have been done on 11/8. Cost me two extra rental days with Ford Rental. $80.
Business response:
Hi Rob, we apologize for the delay in resolving the issue with your car. We understand your frustration and will take your feedback into consideration to improve our processes. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues.
Business response:
Hi Levi, we're sorry to hear about your experience at our dealership. We apologize for the inconvenience caused by the ongoing issue with your truck. We would appreciate the opportunity to make it right. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,617 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 12:00 a.m.