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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I did not really like my service writer's attitude. The old guy I used to have (Tony... I think it was) was 100% better.
Business response:
Thank you for letting us know, and we apologize for the experience you had. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
If you dont know alot about cars, then they will try to squeeze as much money out of you as possible.
Business response:
Thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Nice people, but you have to watch the paperwork very closely or they will add a warranty you didn't ask for, want, or know about.
Business response:
We’re sorry to hear that we weren’t able to provide you with the best experience possible. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
scheduled a visit regarding a check engine light. I dropped off overnight and they called me advising it would be the next day before they could run a diagnostic and then it may take several days to get the part depend g on what the issue is. why schedule an appointment if you can't even look at the car on the day of the appointment??? terrible service.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Have been bringing my vehicles here because of the good service they had. Looks like I may have to going else where.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Un informative and unapologetic. They communicated with me not one time. When I came to pick up, vehicle was not ready, someone’s personal items was left in car. They kept for two weeks with no communication unless I called. Horrible experience and this was one of my 17 fleet vehicles, never again.
Business response:
we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Never solved the concern I brought vehicle in for for, did not call me one time while vehicle was in shop. Never gave the ok to pick vehicle up. Found personal items in my vehicle when picked up. They never even apologized for my inconvenience. Will never visit location again.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I was told by Scott and customer service rep Omar that it would take 2-3 hours to get my new truck repaired. I told them I live over an hour away and asked them several times to make sure that they would be able to fix my vehicle. When I arrived an hour early than appointment the service department advised that they would not be able to repair my vehicle and to come back after the holiday. Very POOR SERVICE!!!
Business response:
Hi teamterryfitness, We're so sorry that this matter couldn't be resolved for your prior to Labor Day Weekend, and we understand that time and distance are important factors for many of our Ford Family Members. We'd like to further discuss the situation with you to see what we can do to help and make sure you're taken care of. Will you please reach out to Alan at AGreene@MOGF.COM for further resolve? Thank you, and have a great day. We look forward to connecting with you soon.
Love working with this team. They always make the process easy fast and clear. I would highly recommend this dealership!! Thanks, Mike Roussell Sr. 404 456-7789
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.