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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I have no confidence in the service department. I brought my 2012 Fusion in for recall. When I got it back, my wi-fi and phone in the dash was not working. They blew the module. This pastime they had my car for over a month “waiting for a part.”
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
They look to make money no matter what and forget about customer service. They say one thing and charge for another.
Business response:
Thank you, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Dropped my car off with a list of things that I needed checked. The sales associate tried to go through and modify the items on the list as their website wasn’t setup properly for this function. However, I dropped my car for 2 days and had to call and see where my car was on getting finished. At that time, I was told they were going to just fix the door lock. Then was told at pick up that the breaks needed changing. I had that on my list. It also said the techs did a full inspection and found they messed up the keyless entry... read more
Business response:
Thank you, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
On May 12th I had an appointment to diagnosis a CEL with a fault code of P2007. I was told that I needed to have the intake manifold replaced. I was also told the part was on BO and it would take about 10 business days to come in. I was required to pay a $600 deposit on the order, which I did. Since the vehicle had 43,716 miles I inquired if it was under warranty since it was an emissions system issue which is covered for 50K miles. I was told no since it was a 2017 model year and the 5-year period had expired by a few month... read more
Business response:
Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
No words this is why people don't like to do this and they are not going to
Business response:
Thank you for the feedback!
The service department will try to convince you to have unnecessary repairs done to your vehicle. We needed an AC Freon recharge and they tried to convince us to replace the condenser core for $3000. I refilled it myself three weeks ago for $100 and no problems ever since. I submitted a 1 star review about a week ago and received an email from the service department, asking me to call them immediately to discuss this matter. I returned the call and never heard back from them. I note that after a 1 star review about this busi... read more
Business response:
Aberg, we are disappointed that you are not satisfied with your experience at our dealership and that the service department didn't get back to you. We would like to speak with you further about your visit so that we may work towards a resolution and provide training where needed. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
We had our vehicle in early this month (approx July 7)for AC recharge. The service advisor told me that we needed to purchase a new condenser for $3000 as the current one was leaking. I took the car home and refilled the Freon myself. No drop in pressure since then. I am In the automotive business and so have some familiarity with mechanicals but do not have the facilities in our home, nor the time to deal with these things myself This is not the first issue I’ve had with your dealership. Earlier this year took the car in fo... read more
Business response:
Aberg, thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I’ve been a loyal customer for almost 10 years, but this last service was the worst. I’m not going to get all negative but some commons sense could’ve made the experience way better. First it took forever for someone to contact me and let me know that the tire was causing the major issue. Then instead of asking if I wanted the spare put on before you were finished instead of the bad tire that was now rotated and in another spot would’ve been nice. After I come to pick it up then you asked if I wanted the diagnostic on the en... read more
Business response:
David, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Some of the customer service representatives need more training and personnel customer care. Thank you
Business response:
Thank you for your feedback!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.