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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
If i could give this a minus 15 i would. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. A lot of details were inconsistent between quotes and as im finalizing the transaction with clarity questions he tells me it's just been sold…. I spent 7 hours of my day finalizing the deal with him and then he pulls this. Seems like they were stalling on purpose. Either way. It’s a horrible experience and either he’s bad or the dealershi... read more
Business response:
We're sorry to hear about your negative experience. We appreciate your feedback and we take these concerns seriously. We will address this issue internally to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
I dropped my car off and didn’t hear anything for days. Had to keep texting and calling. Just needed oil changed and breaks. Extremely frustrating. There was also an issue that came up from my previous repair. And I was told it’s nothing just brakes. Now my truck is leaking and the guard underneath is falling off. And the brakes squeak.
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Never take your car , truck , motorcycle, bicycle, scooter or roller skate here for repairs when you get it back from them there will be problems you didn’t have when you dropped it off, they will recommend engine replacement when all it needed was a headlight bulb!!!!
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
The leasing process was bad. The lease buyout was bad. The junk fee to but the lease is bad. I would darken your steps ever again.
Business response:
We're truly sorry to hear about your negative sales experience. Our aim is to provide a smooth and pleasant car-buying process for all our customers, and it's disappointing to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will review the details of your experience with our sales team to identify areas for improvement. Our goal is to ensure that every customer receives the attention and assistance they deserve.
It took three different visits to address the issue that worsened and could’ve been potentially dangerous.
Business response:
We apologize for the inconvenience and the need for multiple visits to address the issue. Your feedback is important, and we're actively working to improve our service to ensure more efficient resolutions for our customers. Thank you for sharing your concerns. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points.
The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technicians are incompetent or they are liars. They also tried to upsell me on services I didn’t even need like my spark plugs which were recently changed etc. they tried to make my mileage an excuse for the upsell. I just wanted a simple break services that shouldn’t have cost more than $500 but instead they quoted me for $2000 for services I ... read more
Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,617 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 12:00 a.m.