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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
After performing a complete front brake, the caliper was left loose and I had to towed my car after finding about it while driving in the highway.
Business response:
Marta, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Bought my vehicle out of state. They have very poor communication and the vehicle had some minor mechanical issues that the dealer did not disclose
Business response:
Hello Anthony, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Well here’s my dilemma you guys never called me to let me know if the part came in for my car I ended up going somewhere else to have the service done very disappointing
Business response:
April, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.
I've call multiple times to set up a service and discuss issues with .y truck. Zero response. I guess 75grand isn't enough to get a reply or a truck that doesn't have any issues
Business response:
Thank you for your feedback. We never want a customer to feel ignored while reaching out to us. We would like to speak with you about earning back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Had several issues with this dealership. Every time they tried to make something right, they messed something up. They made a lot of money in my deal and the only reason they tried to make some of the things right was because they were scared of the ford review. Just know they beg for five-star reviews…it’s really sad you can’t just give your honest opinion so everyone knows the truth. Sure wished for a better transaction. Piece of advice for the dealership would be to not ask the customer what they can do to make it right…w... read more
Business response:
Thanks for the ongoing issues. Sure appreciate all of the inconvenience you guys threw my way!
This dealership was good on the first sale but then gave me a run around about a car after my car was totaled for only having it 2 weeks although Mason was a great salesman but All in all I would not recommend mall of Georgia Ford.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Amanda. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Have had service issues from the beginning. First I couldn’t get anyone to call me back regarding a recall. Once I finally got in for service they didn’t refill the washer fluid. I know that something silly, but makes me wonder what else they didn’t do. Would not recommend this service center.
Business response:
Thank you, Paul, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
After being pleasantly greeted, the experience went down hill. It seemed like there was a disconnect between technician and representative. I would talk with the representative, then the tech would do something different. Just a hassle. Will not be going back here. Also felt ripped off as they didn't fix the problem in the end after a huge amount of money spent.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I did most of the following up. Have the truck to the dealership for 1 week and was told no problem we'll have it ready when you get back. Took total of 9 days to get my truck done. Could not locate my keys when I went to pick up the truck. Tried charging me for work I did not ask for. Now tires that got rotated (without authorization) are cupping....
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Johnathon. Thank you for taking the time to provide us with this feedback. We'd like a chance to make this better for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.