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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
The service department will try to convince you to have unnecessary repairs done to your vehicle. We needed an AC Freon recharge and they tried to convince us to replace the condenser core for $3000. I refilled it myself three weeks ago for $100 and no problems ever since. I submitted a 1 star review about a week ago and received an email from the service department, asking me to call them immediately to discuss this matter. I returned the call and never heard back from them. I note that after a 1 star review about this busi... read more
Business response:
Aberg, we are disappointed that you are not satisfied with your experience at our dealership and that the service department didn't get back to you. We would like to speak with you further about your visit so that we may work towards a resolution and provide training where needed. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
We had our vehicle in early this month (approx July 7)for AC recharge. The service advisor told me that we needed to purchase a new condenser for $3000 as the current one was leaking. I took the car home and refilled the Freon myself. No drop in pressure since then. I am In the automotive business and so have some familiarity with mechanicals but do not have the facilities in our home, nor the time to deal with these things myself This is not the first issue I’ve had with your dealership. Earlier this year took the car in fo... read more
Business response:
Aberg, thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I’ve been a loyal customer for almost 10 years, but this last service was the worst. I’m not going to get all negative but some commons sense could’ve made the experience way better. First it took forever for someone to contact me and let me know that the tire was causing the major issue. Then instead of asking if I wanted the spare put on before you were finished instead of the bad tire that was now rotated and in another spot would’ve been nice. After I come to pick it up then you asked if I wanted the diagnostic on the en... read more
Business response:
David, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Some of the customer service representatives need more training and personnel customer care. Thank you
Business response:
Thank you for your feedback!
Did not execute what was requested. Problem is exist. Not very forthcoming. Ilybe going to a different dealership.
Business response:
Mac, we appreciate that you trusted us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Bad service hard to communicate they never answer the phone. When they answer they told me nobody is available They keek my truck for two days and when I ask they told me they don't have the parts. The dealer keep my truck for nothing (was for 3 recalls )
Business response:
Marlon, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
After performing a complete front brake, the caliper was left loose and I had to towed my car after finding about it while driving in the highway.
Business response:
Marta, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Bought my vehicle out of state. They have very poor communication and the vehicle had some minor mechanical issues that the dealer did not disclose
Business response:
Hello Anthony, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Well here’s my dilemma you guys never called me to let me know if the part came in for my car I ended up going somewhere else to have the service done very disappointing
Business response:
April, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,426 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.