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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
After being pleasantly greeted, the experience went down hill. It seemed like there was a disconnect between technician and representative. I would talk with the representative, then the tech would do something different. Just a hassle. Will not be going back here. Also felt ripped off as they didn't fix the problem in the end after a huge amount of money spent.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I did most of the following up. Have the truck to the dealership for 1 week and was told no problem we'll have it ready when you get back. Took total of 9 days to get my truck done. Could not locate my keys when I went to pick up the truck. Tried charging me for work I did not ask for. Now tires that got rotated (without authorization) are cupping....
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Johnathon. Thank you for taking the time to provide us with this feedback. We'd like a chance to make this better for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Not a very reliable and honest dealership and they lost my business. I bought a 2020 Ford Expedition a less than 2 months ago and it was a great experience. I will make sure non of family members and friends buy anything from this dealership.
Business response:
Thank you for providing feedback on your experience, Peter. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
My car (2018 Ford Focus SE) needed the engine replaced (This was the 2nd time being replaced under 4yrs) , they forgot to put the cover back on my engine, also the lid for windshield washer fluid, but when the car was returned to me there was pollen everywhere inside my car (I never leave my windows down) and the gas tank was exactly where I left it on a qt of the tank, milage was the same as well. So how did the test drive go? The courtesy vehicle is only covered for 10 days but yet you cannot get your own vehicle back beca... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Poorly organized. I blame management the most, but i didn't get top flight customer service and I had to return for the mechanics to fix an electrical switch they must have left unhooked.
Business response:
Customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Mike would screen calls and wouldn’t do his job. Had to go through ford national in order to get anything done.
Business response:
Mattie, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Got there at 11 for my oil change appointment at 11, didn’t take my car back until 12:00, didn’t leave until 2:00. Crazy long wait for an oil change.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
These guys suck. They sold me a truck that has allot of issues. And when I went back to them they said there is nothing they can do. I will never go back to them. They are crooks.
Business response:
Good Afternoon, pjsufer, thank you for your feedback though we're sorry to hear of the difficulties experienced with our team. We value each of our Mall of Georgia Ford Family Members and want to ensure you receive the proper customer care and support. Will you please reach out to Lindsey at LFrazier@mogf.com to further discuss the situation? Thank you, and have a great weekend!
They act like they don’t care about you don’t want to help you with things I still haven’t received my owner manual and they rush you and tell you someone else is there to buy the same vehicle so they didn’t even fix a nail I my tire and my truck didn’t have oil in it they suck wont do business there anymore
Business response:
Good Afternoon, favorsmark, we're so sorry to hear about the troubles you've have and want to ensure that we've remedied the situation. We take our customer care seriously and want to ensure you know and feel valued as our Ford Family Members. Please reach out to Lindsey at LFrazier@mogf.com for further assistance in remedying the situation. Thank you, and have a good weekend!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.