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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
In the dealership hands someone dinged my door. Waited almost a month for a part
Business response:
We understand your frustration regarding the issue with your car. We always aim to provide a safe and secure environment in our facility, and we're sorry to hear about your car's condition. However, it's important to note that without clear evidence or proof that the damage occurred on our premises, it's challenging for us to take responsibility for the situation. We recommend checking with your insurance provider to see if this incident might be covered under your policy. They may be able to assist you in addressing the iss... read more
Service department is hard to reach on the phone, can’t invoice correctly, can’t seem to quote me what I ask for….need I say more?
Business response:
Thank you for taking the time to share your feedback with us regarding your recent experience. We're sorry to hear that you experienced difficulty in getting in touch with us, and we apologize for any inconvenience or frustration this may have caused. We strive to be accessible and responsive to our customers' needs, and we're disappointed to hear that we fell short of your expectations in this regard. We take your feedback seriously and will use it to improve our communication processes and ensure that we are more responsiv... read more
You guys said you serviced my car, but who is to know? You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be serviced. I called to talk, sent the paperwork, and never heard back. Called with a follow up. Never heard back. You’re in the business of keeping people safe, which absolutely did not happen here.
Business response:
Thank you for sharing your feedback with us regarding your recent service appointment. We're sorry to hear that something was missed during your appointment, and we apologize for any inconvenience or frustration this may have caused. We take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard.
Would not call us back to make appointment for service call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started
Business response:
We apologize for the issues you had whilst trying to call us for service. We understand how frustrating that can be, and we will work to improve our phone service and provide training where necessary. We are happy to hear that your service was excellent, and we hope to see you in the future.
Attempted to schedule service for a recall but the service department never called me back.
Business response:
We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attemp... read more
Can never reach anyone in service, noone ever calls back. They ALWAYs find more to fix than you ask for. They do everything they can to get out of fixing something they broke, even if under warranty
Business response:
We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attemp... read more
Stephanie, Service Provider made me feel that dealership is not honest. She works there and either inexperienced or something. My car was there for 2 days and nothing was done. She left voice mail and texted but I couldn’t get her back. Either your dealership is too busy or something, as I called for 4 days to get through to make an appointment. I shouldn’t have believed 24 to 36 hours. Then after my car was there Wednesday she said it would be Friday afternoon before they could even diagnose my car problems. I am very disap... read more
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
Not impressed with the quality of the service department, they’re not really trying to satisfy customers
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
On 8/11/2023, my 2yr old, 2021 Ford Explorer wouldn’t start. The power accessory would turn on, then there was a whole bunch of clicking noises while the engine tried to turn over. Then came the acrid smell and smoking from the engine. We have the car towed to Mall of Georgia Ford, who agreed to make an appointment for my car on Tuesday, 8/15 at 7am. On Tuesday, the day of the appointment, I received a text from my service advisor saying I could contact her via text or call. We rented a car (out of pocket) to cover my daily ... read more
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss your concerns or questions.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,617 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 12:00 a.m.