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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Mall of Georgia Ford has lost its respective from me I had ro take my vehicle thrre twice for the same issue qhen it was so.ething simple
Business response:
Mike, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Car was leaking oil. Repair price over $$$$ after warranty copay still $$$ and 3 days in shop. It didn’t fix all the oil leaks. Second visit more out of pocket $$$ & 2 days in shop.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
No communication, couldn’t give any feedback after a week on the shop. Took to another shop and it was a bad battery…
Business response:
Brooke, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I was chars for work not completed I was charge for disposal tires that I just took back to another dealer initially service was OK I try to work with Benji since he was new I am really upset now that he will not honor a refund on services that will not that was not done at your shop
Business response:
John, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Had an appointment for a detail. Waited almost 90 minutes and was told that it couldn’t be done that day. They should have told me that an hour before I wasted 90 minutes, not including round trip travel to the dealer.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your detailing visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I have now made 4 separate trips to get 3 recalls fixed on my 2021 F150. Complete waste of time.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Lack of communication is the deciding factor for me to not recommend or do business with this dealership.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Last time I had my vehicle at this location none of the problems were corrected. The vehicle was kept for 2 days. I was told there would be follow up for unavailable parts and for the past several months there was no follow up.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
After contemplating the events and sales tactics used, I wish i had gone elsewhere. Needed to shower after dealing with their sales team.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.