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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Went to go get my 2002 truck checked out and asked them to do a wheel alignment and change the dif fluid. After the high price of the quote they no longer wanted to change the dif fluid. Took my buisness elsewhere
Business response:
We're disappointed to hear this feedback as we strive to be price competitive. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss any concerns or questions.
Dealership is cool, either under staffed or staff that is there isn’t really in their job. I was suppose to get a call back about a recall. Never got it months went I by and I went in. Dealership told two days for my truck ended having it 5-6 days and whoever was helping was not replying back to the text in time nor do they have loaners. Wasn’t pleased at this location like I am at others
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss your concerns or questions.
After four visits for the same thing, they could not fix my car. They were always lacks in, turning around and timely manner as well.
Business response:
We're truly sorry to hear that the issue you were experiencing with your vehicle persisted even after your service appointment. This is certainly not the level of service we aim to provide, and we understand your frustration. Please know that we take your feedback seriously, and we will investigate the matter further to ensure that the root cause of the problem is identified and resolved promptly. We want to make sure your vehicle is in the best possible condition.
I frankly speaking, they are just liars. They did not give service and I feel every word service advisor was lie and they stole my)$1000: They are not realable and I don’t mind helping someone who goes to Mall of Georgia Ford. Do not trust Patrick service advisor.
Business response:
We appreciate your feedback, and we're sorry to hear that you had a negative experience. We value your opinion, and we would like to understand your concerns better in order to address them effectively. To assist you further and to improve our services, could you please provide more specific details about the issues you encountered? This will help us identify the areas that need improvement and ensure that your future experiences with us are more positive. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf... read more
Bought a brand new 2023 Ford F-150 Platinum edition from this dealership. The A/C does not work properly and the dealership won’t fix it. They tried twice and just simply gave up. They told me FORD headquarters are working on the issue and in the meantime there is NOTHING they can do. So here I am stuck with a pretty expensive truck with a malfunctioning A/C.
Business response:
We apologize for any inconvenience you've experienced with your new Ford F-150 Platinum edition. We understand the frustration and are sorry for the inconvenience caused. We are actively working with FORD headquarters to resolve this issue. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I sat for 4 hours after I was told my service person would come out to greet me She was not told I had arrived and it took another 45 min before my car was ready. Then, the paper and plastic was left in my car after my service and finally... my car was blocked in and I couldn't leave for 10 minutes after my keys were returned.
Business response:
Hi Natney, thank you for sharing your experience with us. We apologize for the delays and inconvenience you faced during your visit. We take your feedback seriously and will address these issues to ensure a smoother and more efficient service in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Went in for recall came out with other items broke. Had to pay for things they broke.
Business response:
We're sorry to hear about your experience. We take customer satisfaction seriously and would like to resolve this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They purposely covered issues with car that I didn’t discover until I signed all paperwork and tried to crank the car the following day.
Service advisor not too informed about service specs. Recommended service that wasn't necessary. Tried to upsell everything. Took forever to get my car back while waiting. Probably never going back.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience caused during your visit. We appreciate your input and will strive to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,617 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 12:00 a.m.