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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I am expecting a replacement part. It’s been almost two months and no one has called me to let me know why it is taking so long. I have called twice and they keep telling someone is going to call me !
Business response:
Hi Zara, I apologize for the delay in receiving your replacement part. This is not the level of service we strive for. I'll personally look into the matter and ensure someone contacts you promptly to provide an update. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I absolutely hate these emails and text messages. I have been contacted several times for one service. How many times do I need to tell you my service advisor was amazing for you to believe me??
Business response:
Hi Odie, thank you for your feedback! We apologize if our communication has been excessive. We appreciate your positive experience with our service advisor and will ensure to streamline our contact methods moving forward.
Worst customer service and service ever. Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after they closed and they couldn’t help me get another after I called and spoke to someone that said they can help me. Got another vehicle for a couple more days and then mine was “fixed”. They charged me for the “courtesy vehicles, yes the one that broke down on me too. My truck broke down again for the same issue the next day. I took it back ... read more
Business response:
Hi Robert, we're sorry to hear about your experience. We strive to provide excellent customer service and it's disappointing to hear that we fell short. We apologize for the inconvenience and will address your concerns with our team to ensure this doesn't happen again. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Took truck for recall 10 days later we were charged over $400 for your mistake
Business response:
We apologize for any inconvenience caused. We take customer feedback seriously and we'd like to address this issue. Please contact our customer support team so we can assist you further. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I have had 2 service experiences now with this dealership and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick up 3 of them. They apparently can't afford staffing to properly do the job. The service director should absolutely be fired as he hasn't a clue how to run a department. And I have been the GM of 2 dealerships in Atlanta, so I know a bit of which I speak.
Business response:
We're sorry to hear about your negative experiences with our dealership. We apologize for any communication issues you encountered and appreciate your feedback. We'll take your comments into consideration to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Took eight hours to do a oil change no one would return my calls to give me up daye
Business response:
Hi Sandy, thank you for sharing your feedback. We apologize for the delay and lack of communication during your oil change. We take your concerns seriously and will work to ensure better service in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed
Business response:
Hi Eunjong, we apologize for the poor experience you had with our customer service. We strive to provide timely updates and a thorough car wash. We appreciate your feedback and will work to improve in these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right.
Business response:
We apologize for the negative experience you had with our customer service department. We appreciate your feedback and will address the issues you mentioned to improve our knowledge and communication. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They were Slow to meet with me when I pulled into the service area there
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,612 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.