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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
The service writer wouldn't make me an appointment. He just kept saying bring it back. Then he argued with me about the problem.
Business response:
Thank you for visiting our dealership and being upfront with your experience. We'd like to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
I dropped my truck off for a recall to replace the windshield. Truck was returned dirty on the inside. I had to wipe down the seats and the dash and running boards. They were covered in dust and finger prints from the dust you get in a body shop. The windshield washer fluid was disconnected during the repair. It was not reconnected. I had to do it myself. It still didn't work properly after that. I had to take the shroud off to find the hose was pinched when they reinstalled it. So not very happy. I also dropped the truck of... read more
Business response:
Hi jimrzqllh, Thank you for your feedback. We're sorry to hear that your vehicle was returned to us in such condition and would like the opportunity to remedy things, and earn back your business. We take our customer care seriously and wants to ensure all of your Ford needs are met 100% to your satisfaction. Please reach out to James at JAckiss@MOGF.com to further discuss things and find a solution.
Going on 2 months of waiting for service rep to give me an update on when the recall on my car will be fixed.
Business response:
Hi parkwoodbistro, thank you for your feedback, though we're sorry to learn of the communication troubles faced. We were under the impression that you would be calling us to schedule your appointment as when we had last spoken you were not ready at that time. We're sorry for the confusion and would like to opportunity to speak with you, make sure we fully address the situation, and show you how valued you are as a Mall of Georgia Ford Family Member. Please reach out to Lindsey at LFrazie@MOGF.com at your convenience. Thank y... read more
Dealership did the bare minimum when they sold me this car and even left out some very important information before, during, and after the sale. They never told me it would take 2 weeks after closing the deal before I could come pick up the car. They knew this because, as it was explained to me, there have been instances where people have driven off with the car and the bank ended up not funding the deal. Ok, so why did you not tell me this from the outset? I told the salesman (Shawn) I would be transferring a plate. He said... read more
Business response:
Good Afternoon, johnathanfischer, thank you for your feedback though we're so sorry to hear about the difficulties you experienced while working with us. We take our customer care seriously, and value each of our Mall of Georgia Ford Family Members, even those in other states. We'd like to assure you again that the ZakTek coating was not applied to your car as it is non-transferrable, we do not want anyone to be stuck in a difficult spot with our products, nor were you charged for it. We sincerely apologize for the tag issue... read more
Scheduled service for a warranty repair. Took off work. Had a friend follow me so I could leave the vehicle. They told me sorry but they have 20 in front of me and won’t be able to get to it. Why they couldn’t call me the day before I’ll never know. Very aggravating and a waste of a day. Not going back if this is how they care.
Business response:
Hello, Bye, Thank you for your feedback. We're sorry for the communication issue faced during your appointment. We want to make sure we fully address all of your Ford Needs and show you how valued you are as a Mall of Georgia Ford Family Member. At your convenience, please reach out to Lindsey at LFrazier@mogf.com. Have a great weekend!
The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first ... read more
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
There is a lack of communication. The service director is rude and doesn’t understand customer service.
Business response:
HI Jellina Smith, Thank you for your feedback. We're so sorry to learn of the issues faced during your Service visit with us. We would love the opportunity to learn more about your situation, find a remedy, and better assist you moving forward. At your convenience, please reach out to Alan at AGreene@mogf.com. Have a great weekend!
They had no idea what was wrong with my car after they had for a week they called and said come and pick it up it is running fine and that the couldn't find anything wrong I came and got the car and it was running the same way I gave it to them they don't know what they are doing
Business response:
Rachgui98, Thank you for your feedback though we are so sorry to learn of the difficulties you experienced while working with us. We'd love the opportunity to speak with you, and earn back your trust. At your convenience, please reach out to Lindsey at LFrazier@MOGF.com. Have a great day!
Was never called by the dealer in 9 weeks to tell me they could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The other facility had it fixed in 2 weeks and charged half of my Ford dealers quote. Never again Ford.
Business response:
Good Morning, Thank you for your feedback though we're so sorry to learn about some of the issues faced while working with our Service Department. We would greatly appreciate the opportunity to speak with you, learn more about what all went on, see if there's anything we can do to find a solution and earn back your business. Please reach out to Lindsey at Lfrazier@mogf.com at your convenience. Thank you again, and have a great day.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.