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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
3500 dollars and the tires appear completely out of balance…still. Steering wheel want to shimmy out of my hands at highway speeds. Very disappointing.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Well, here's one I was very interested in looking for a used or possibly new Ford Edge 2022 . This is my 2nd owned Ford Escape and I am looking for a new retirement vehicle so I love the Ford Edge and I was seriously considering the 2022 Edge, no fair deals for a loyal customer like myself. I went over to look on Mon. Jan. 31, 2022. I know prices have increased, but PLEASE!! u would think some breaks for old faithful customers like myself would mean something.😒
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you have any further questions, please reach out to Lindsey Hester at lfrazier@mogf.com.
forgot to tighten my oil filter on my gt350 and it was leaking oil. They "fixed" it but it kind of ruined my sat. Honestly, i have three fords i bring here and there is almost always some issue. Nothing really major just annoying.
Business response:
Hi patrick.henson, Thank you for taking the time to leave feedback. We'd like the opportunity to learn more about your experience to see if there's a way to remedy things, and better assist you moving forward. Please reach out to Lindsey at LFrazier@MOGF.com.
It took over 2 hours to simply buy cash our leased car after the last payment! A little long in my opinion and they really pushed their $3000 extended Car warrant and I only had 11,000 miles on my car. I of course I declined it! I saved $14,000 over purchasing a new vehicle. They no longer make Fusions so since I love my 2019 with low miles it was a no brained!
Business response:
Thank you for your positive review , Barry!
Very disappointed with MOG Ford. MOG Ford replaced the clutch in my Mustang. Recently the pedal didn't feel right, so I attempted to contact the service advisor via phone and email see when I could drop off the vehicle. No response. Contacted another service advisor 3 days later and dropped off the vehicle on Sunday night. New diagnosis was the clutch needed to be replaced. MOG Ford said I was one day out of the 2-year warranty they would not cover the repair. A Ford clutch installed by a Ford technician should last more tha... read more
Business response:
HI JPSCHNEID, Thank you for taking the time to leave feedback. Our Customer Care Manager would like the opportunity to speak with you about your experience and see if we can rebuild a trusted relationship. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you!
I stopped to see if they could check a noise my car was making. The service advisor said no and that I could leave the vehicle overnight and they might get to it the next day. I asked if they had a rental since my husband was out of town. He said no. He then very rudely said “don’t you have any friends?” I got in my car and left. I won’t go back.
Business response:
Hi Time2kiln, We're so sorry to learn about your experience. We only have a certain number of loaner vehicles available and securing one can be difficult at times, but we never condone that type of communication with our Ford Family members. We'd like the opportunity to discuss things with you, see what we can do to find a remedy, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you and have a great afternoon.
Mall Of Georgia Ford service and parts do not care about there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to buy another part from a different manufacturer to fix my truck. Pretty sure the positive review on here are paid or fake. AVOID THIS PLACE LIKE THE PLAGUE.
Business response:
Hi Alex Wilson, We're so sorry to hear about the difficulties that you experienced. We also received your facebook review but never got your information to be able to reach out. We take great pride in our Ford Family, and our customer care, though we are always looking for areas that need improving. We would like the opportunity to learn more about what went on and see if there's anything that we can do to remedy the situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com, this is a fully fun... read more
I didn't want to leave a review because I had a horrible experience at this dealer, but I keep being harrassed with messages to leave one. I bought a brand new truck from this dealer and it was having an issue with the inforainment less than 3 months later. I brought the car to this dealer and they did a check and told me to bring it back because I told them this is the only vehicle I had. When I brought it back they wanted to hold the vehicle for 2 days... I told them again that wasn't possible because it's the only car I h... read more
Business response:
Hi ibell8693, thank you for your feedback though we're sorry to learn about the difficulties that you experienced. We would like the opportunity to learn more about what went on and see if there's anything that we can do to help remedy this situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com. Have a great day!
Made an appointment for an oil leak and to do my 50,000 service for a Saturday morning. Dropped my truck off Friday afternoon with the service advisor. I called Saturday morning to ask about status of the oil leak and was told that they don’t do that on saturdays. Nowhere did they mention that - or tell me that. Awful service.
Business response:
Hi MH, Thank you for your feedback, though we're sorry to learn of the trouble you experienced. We'd like the opportunity to speak more on this, find a solution, and earn back your business. We value each and every one of our Mall of Georgia Ford Family Members. At your convenience, please reach out to Lindsey Hester at LFrazier@MOGF.com. Thank you again, and we hope you have a happy and safe New Year's Eve!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.