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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
The sales and management team for sales are top notch. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Bad experience! Replace transmission the service manager (Matt) used the bait and switch sales technique. Compared a local transmission business price vs Ford dealership price which was a better price to get a lower price from Ford dealership. Matt matched the price and stated the transmission had a lifetime warranty. The local transmission shop could not match the lifetime warranty. I'm not a mechanical person who knows about transmissions. I spoke with my close friend who is very knowledgeable about transmissions and had t... read more
Business response:
Hi Juan, we're terribly sorry to learn about the experience you've outlined. We pride ourselves on our customer care and transparent communication. We sincerely apologize if you experienced anything less than a satisfactory visit with us. As we're sure you've noticed, every industry is experiencing delays in parts shipping due to labor, resources, and production throughout the COVID Pandemic. These same variables account for the changes in price. Neither of these are unique to our Dealership or the Automotive Industry. We wo... read more
Service is slow and repairs do not get fixed properly. Brought F-150 in with oil leak after service appt and was told there was no problem. Still have oil leak. I don’t have the time to wait on the service and repairs to get done and then return the vehicle again.
Business response:
Hi Tom.abernathy, Thank you for your feedback, thought we're sorry to learn of the difficulties that you experienced with our Service team. We would like to speak with you to learn more about what went on and if there's anything that we can do to remedy this and better assist you moving forward. Please reach out to Alan Greene at AGreene@MOGF.com.
Went in to get a diagnostic check. Paid for it to recommend a waterpump. Went to another place to get second opinion and it was something else. Price was half of what you all were charging me. Also my brakes were super bad and I have little ones. That was not told to me either. I will not get service there anymore.
Business response:
Hi indira_roman, Thank you for your feedback. We're so sorry to learn about your experience. We' greatly value you as a trusted Ford Family member and would like the opportunity to speak with you more about this, and see if there's anything we can do to earn back your business. Please reach out to Alan Greene at AGreene@MOGF.com.
Service was good, everyone was friendly. my car was taken back to look at a squeaking like sound the vehicle would make whenever going over bumps and it was taken down to the service center to be checked, they said everything was ok but car still squeaks and the brakes squeak as well. Only had this vehicle for a month.
Business response:
Thank you for your positive feedback and we hope you allow us to look into this issue further for you in the future!
This was the worst car buying experience and service center I’ve ever been to. I will never recommend anyone to go here. I rate it a 0 of 10. Matt Parent
Business response:
Thank you for your feedback, mattnparent. We're so sorry to hear about your experience with us, and would like to learn more about the situation to see if we can find a resolution to better assist you. Would you please reach out to Lindsey Frazier at LFrazier@MOGF.com? Thank you again, and have a great day.
We found a lot of scratch on rear lamp, then I complained to dealership on date of pickup. However dealership took those scratch for granted and refused to exchange other car nor replace new lamp, nor give discount. Their attitude was I felt “Sue me” Therefore I couldn’t but take that car that have scratch on lamp, because I had already made down payment. It was bad experience. I never buy Ford car!
Business response:
Hi ohmtaeyu, thank you for your feedback though we're sorry to hear about the difficulties that you've experienced. We never want our clients feeling dissatisfied or under-valued. Please rest assured we take all matters seriously and want to assist you as best we can. Please reach out to Lindsey Frazier at LFrazier@vtaig.com so we can learn more about your experience and find a remedy for you.
I made an appointment to get a key made. A week later they didn't have the correct key and just used a generic. Didn't tell me in advance and I still had to pay the $250.00.
Business response:
Hi LCarver50@Hotmail, Thank you for the feedback, though we're terribly sorry to hear about the difficulties you had with your second key. We want to make every process efficient, and easy for our Ford Family members. We'd like to learn more about your experience and see what we can do to better assist you, and prevent similar future situations. Please reach out to Customer Care Manager, Ms. Frazier at LFrazier@mogf.com.
I went there by appointment Nov. 1, 2021 for simple maintenance service, tire rotation, etc. was charged for work that I did not ask for nor was notified about. When I brought it up, nobody could explain what was actually done to my car nor why it was done. It was a small charge (about $10) but it makes me wary on their procedures should I have a significant issue
Business response:
Hi Jerztronics, thank you for your feedback though we're sorry to hear about this experience. We'd love the opportunity to discuss this with you. We take our customer care and satisfaction very seriously and aim to have active communication and transparency with all of our customers. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you again and have a great day!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.