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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
The sales department was amazing, they worked with me through the whole process, painless for the most part, as far as the maintenance done on the vehicle I bought, not great at all, the air filter was filthy and definitely needs to be changed and 3 out of the 4 tires were replaced and now the only tire that wasn’t replaced now needs to be replaced badly.
Business response:
Thank you for your positive feedback for our sales department. However we are sorry about your experience with our service department. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Haven’t been in your service department in several months. Not sure why you are asking me to rate you right now. However, compared to Toyota and Nissan car service, Ford ranks bare minimum. And, your asking me to rate an employee I don’t even remember otherwise I can’t submit this rating.
Careless to walk in customer & not very helpful. Trying to get service inquiry and even service advisor's sees me... they ignored right front front of me.
Business response:
Hi myxb0909, thank you for your feedback. We're sorry to hear that you had a difficult time in our Service Department and will address this issue with our team. We'd love to further discuss everything and earn back your business. At your convenience, please reach out to Service Manager, Alan Greene, at AGreene@mogf.com.
Make me wait long time and I feel like they ignore me was little mad.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
I was told the car goes through a full detailed inspection and nothing was wrong with it. I messaged the dealership because I noticed a problem with it 2 days later. They did nothing to help me out. I bought a $50,000 used truck from them not $1,500 car. I guess shady dealerships come in all shapes and sizes. I came to find out later they actually done “work” to the truck before I bought it and had “fixed” the problem I was having. That tells you they knew about the issues before they sold it and don’t stand behind their wor... read more
Business response:
Avaldez11, Thank you for your feedback. We're sorry to hear that you've had issues with your truck. We'd love to further discuss your experience with you and find a resolution to what you and your wife have been going through. At your convenience, please reach out to our Customer Care Director Lindsey Frazier at Lfrazier@mogf.com.
The rep I worked with named Pete never called me back after supposedly ordering my new key fob and key. it’s been more than 2 months now since I visited the Ford location.
Business response:
Hi Tiffany Simmons, Thank you for your feedback. We're so sorry to hear that you didn't receive follow-up and would like to make sure this is taken care of. At your convenience, please reach out to Alan Greene at AGreene@mogf.com.
Service department needs quality control. Every time I take my vehicle in for warranty work, they break something else. Techs are extremely careless and refuse to treat other peoples property with respect. First time, I brought in my vehicle to swap out the front camera, they installed a lower quality front cam. I insisted they fix it, they ordered the correct cam, installed it, and let the driver side door hit a red solid object in the shop. Dinged the door itself, scratched the paint, and cracked the door pillar (with numb... read more
Business response:
dshahbazi, Thank you for your feedback. We're terribly sorry to hear about your experience and would like the opportunity to discuss everything with you and find a solution for you. Please reach out to our Customer Care Director, Lindsey Frazier, at LFrazier@mogf.com.
Asking for reviews every month will get a 0 star rating from now on. You should stop this!!!
Business response:
Gary, thank you for bringing this matter to our attention. It’s important that we update our records immediately. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
People were super nice but i was given one price on the online appraisal and when i arrived to trade in was told it was actually $12,000 less than what they had said
Business response:
Hi Zachery.Patterson23, Thank you for your feedback. Our Desk Manager mentioned the two of you are speaking today in hopes of getting closer to your goal. We hope that it goes well and results in a satisfactory outcome for you. Please reach out to Lindsey Frazier at LFrazier@MOGF.com for further assistance.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.