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4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 9:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 7:00 p.m. | |
Sun | 12:00 a.m. to 6:00 p.m. |
Brought my truck for recall notice. I was told they do not do the recall on trucks in the south…I was called and told we need rear break pads…I went ahead and over paid for them. I was shocked my truck would need rear pads before the front pads were changed. 3 days later my truck ran hot and the coolant was empty in the reservoir…They inspected my truck and would have noticed it was empty or they emptied it. I didn’t bring it back because there is no trust! While I was waiting for my truck someone questioned their bill. Serv... read more
Business response:
Hi Grayhawk28, Thank you for your feedback, though we are sorry to hear about your experience. We take great pride in our Service Department and the work provided to our clients. We recognize that mistakes can happen and would like to see what we can do to help remedy your situation. We would love to speak with you further to address your concerns and earn back your trusted business. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you!
The service person was kind, but it took several hours for a oil change! Way to long for this maintenance item.
Business response:
Hi JIMAMBUEHL, Thank you for your feedback. We're sorry to hear that your oil change took so long. We've recently taken on other dealerships' clientele and have had a few delays which we are actively addressing. If you'll please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would like the opportunity to talk with you in regards to your experience and find a way to further assist you.
Staff is friendly, if you can get them on the phone they can be helpful. A few issues I have are, 1) reaching the service department is a pain, you call the number and if no one answers (which is like a 20% chance), the automated message says they can’t answer the phone and hangs up, so you have to keep calling back or try different times; 2) my issue still isn’t fixed on a warranty item, the last answer I got is the software will update between now and end of the year……I guess that is what I have to wait on…….; 3) I have ta... read more
Business response:
Hi BarAS, Thank you for letting us know of the issues you've been experiencing. If there's ever areas in which we can improve, we are always receptive and do our best to to use things as a constructive opportunity to further train. If you will please reach out to Alan Greene at AGreene@MOGF.com, we would love to further discuss the matter with you and see if we can provide any updates on your warranty issue, and earn back your trusted business. Thank you.
Have a warranty issue that no one seems to want to take seriously. I know it is a rattle but I really didn’t appreciate the idea that it was possibly something I had in my seat. Like I’m not smart enough to have eliminated that as a possibility on my own. I had even shared video of the rattle and you can clearly see there is NOTHING in the seat to rattle. Also, I was supposed to get a rental so they could keep my car longer to look into it more and I’ve been ghosted. I’ll just do to a different Ford service center even if I ... read more
Business response:
Thank you for the feedback, DeeJustD. We're sorry to learn of your experience. We take our customer care and safety earnestly and never want any one of our clients to feel as though they've been ignored or not taken seriously. We would like to see if there's anything we can do to earn back your business and reestablish a trusted relationship. Please reach out to Alan Greene at AGreene@MOGF.com as we would love to find a remedy with you.
I had a full service done on my car and it’ specifically stated tires were good. They were not! Needed alignment and two bald tires in the back! My daughter drove across county with this issue!! 🤬🤬
Business response:
Hi Acbose18, thank you for your feedback. We are so sorry to learn of the situation and would like to discuss this matter with you to remedy things. Please accept our sincerest apologies and extend them to your daughter. Our top priority is all of our customer's safety and satisfaction. Please reach out to Mr. Alan Greene, at AGreene@MOGF.com to continue this conversation and find resolution.
Came in for a check on my car. Realized there was a recall fix needed. Waited to see if it was mentioned. It wasn’t. I had to request it after the service person said everything but that part. Once I mentioned it, the work was done but of course the trust was severed
Business response:
Drtns2019, thank you for your feedback. We're sorry to hear about your experience and are always looking for ways to improve our team and customer care. While we cannot change the past, we can use this as a constructive opportunity for our team to improve. Thank you for bring this matter to our attention and rest assured it will be immediately addressed. Please reach out to our Service Manager, Alan Greene, at AGreene@MOGF.com to continue this conversation and find a resolution. Thank you!
Mall of Georgia ford … honestly i have only had one issue. I have written a review before. And they said contact this email about your issue and we can talk… its been 1 year and i havent heard anything. I have had good experience with oil changes… that is it. They did a poor job troubleshooting my issue. Then fix this issue they find, it this didnt even fix the problem.. and now they want me to come back in for more services? Help me understand more about what happened to my car
Business response:
Hi John.M, thank you for your feedback. We're sorry to hear about your experience and want to reassure you that we take your concerns and communicative efforts very seriously. We understand your frustration and would like to continue this conversation with you to see if there's anything we can do to mend things with you and fully address all of your issues/concerns. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we promise you will hear back and receive our full customer care to address this.
Service rep was rude. Did not want to engage in 2 party conversation. Kept talking over me when I was trying to respond to him. His only interest was telling me how much money it would cost. I took my business elsewhere.
Business response:
Hi actionandy, we are always looking to improve our team and raise the bar for our team and greatly appreciate your bringing this matter to our attention. We understand your frustration and would like to see if there's anything we can to do remedy this matter and earn back your business. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would love continue this conversation with you.
They weren’t organized, very chaotic, they didn’t top off my fluids, and I’m not confident they had much attention to detail. I was actually looking for a different Ford certified service station to take my vehicle to. They have very very very young service representatives and I’m not confident they know what they are doing.
Business response:
Hi Jenna.Jenkins, thank you for your feedback. Please rest assured that all of our Mechanics, Technicians, and Advisors are Ford certified and take great pride in the quality of their work and care, regardless of age. We understand that still mistakes can be made, and we will do our best to correct them and mend the situation for you. At your convenience, please reach out to Alan Greene at AGreene@MOGF.com to continue the conversation as we would love to earn back your business and repair things.
Mall of Georgia Ford has a 4.3 star rating with 15,400 reviews.
Mall of Georgia Ford is open now. It will close at 8:00 p.m.