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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I bought my certified pre owned car 3 months ago. The service department has had it 2 of those months, once for the moonroof and now for a transmission issue. No one at Mall of GA Ford seems bothered by these facts or has tried to make the situation a little more tolerable by getting me in a rental car. I regret buying a car from this dealership and I would not recommend anyone else do so.
Business response:
Hi Kaylinn, Thank you for your feedback. We're so sorry to hear about your experience and empathize with your frustration. We are very bothered by the length of time it is taking to help our clients, and yet we cannot change the current state of production. With the the pandemic and Ford production/shipping being affected (and in some cases halted), some vehicles are taking longer than others to address and our loaners are in limited supply. Still, we would love to continue the conversation with you and see if there's anythi... read more
I have used them exclusively over the last 10+ yrs. service has been good until recently. I took my truck in for general service and the checked and or changed my air filter. They left the clips off and this caused my air intake to be open after the filter. A few weeks later my check engine light came on and it was my catalytic converter causing issues. When I brought this to their attention, they replaced the clips but wanted me to pay $1205 for a new catalytic converter. I firmly believe that the clips being left off for I... read more
Business response:
Thank you for letting us know of your experience, thegodfreys. We understand your frustration and would love to have a conversation with you to see if there's any way we can help remedy things and earn back your business. We take our customer safety and care very seriously and never want to lose a customer, especially you who has been a long-time customer with us. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com to discuss this further. Thank you!
We were not greeted . We had to look for help. The waiting area was disarrayed. Only coffee was offered. Toilet seat was dangerously loose. D+
Business response:
Hi DHAZELETT74, thank you for letting us know of the situation. We are always looking to improve and your feedback helps us do so. We have since addresses all of the issues that you've mentioned and would love to have you back in to further assist you. If you will please reach out to Lindsey Frazier at LFrazier@MOGF.com, we'd love to continue this conversation and see if there's anything we can do to help remedy things.
You asked for a review - so here it is. I thinks it's You asked for a review - so here it is. I thinks it's ridiculous that Ford sent a recall notice regarding brake line failure in Sept 2020 and still had not gotten the parts to fix the problem. I'm starting to think it's some kind of scam. It's been almost a year now and I'm considering contacting Federal Consumer Affairs and the FTC. Something is wrong with you people!
Business response:
Thank you for your feedback, tom222. We're sorry to hear that your vehicle's parts have taken so long to be produced and/or be shipped. Unfortunately, that has been the case with particular parts and vehicles while Ford's production has been affected throughout the COVID pandemic. We will be happy to check on the status of things and see what more we can do to assist you if you will reach out to Mr. Greene at AGreene@MOGF.com.
I would leave ZERO stars or less if I could. I would never recommend this place to anyone not even my worst enemy!!!! Even the sales MANAGERS care nothing about CUSTOMERS or Customer Service. Its sad that people are willing to spend thousands of dollars with you and you cannot even offer that one thing that is FREE for everyone. When they speak with you, you can tell you are just a number with a paycheck. I have worked in Customer Service for years and I would never be able to get away with the carelessness of the employees ... read more
Business response:
Hello Desire, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Not satisfied with the service as it relates to the diagnosis and remedy. Paid over $500 to solve an issue with a check engine light. One day after receiving the car back the check engine light returned. Made a subsequent appointment to recheck. Diagnosis was an additional estimate of $2500 to repair. Not satisfied
Business response:
Thank you for your feedback, ernestfreeman60. We understand that some repairs can become quite costly and are sorry to hear you had to make an additional trip to our dealership. We would love to have a more in-depth conversation with you and find a way to further assist you. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com.
The worst run auto dealership in the USA. Complete rip-off!! Advertise one price on the internet or web page, then charge another... terrible service employees.
Will never use ever again. I did not appreciate the way I was talked to by mr. sterling. I did not like how my car was handled. I then was told serval time the ptu went out because of tire tread. I had another mechanic take a look once I got my car back. The ptu didn’t go bad because of tired tread. It went bad due to a bad seal. You people must be hurting for money so bad that you tried to convince me that my tired tread cause a part to go bad! Well news flash I’m not some dumb xxxxx that you can tell whatever to.
The service center ruined my lug nuts when they changed my brakes, when I reported this I was basically blown off. Customer service is lacking at this location. I won't be returning!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.