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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Still waiting on a call to do a recall on airbag. Was told it would be a week a d it is almost two months
Business response:
Hello, Brenda. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that you feel like we haven't been as dedicated to you as we should have been. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Every time I take my car in for service they break my horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for the repair.
Business response:
Hi JDASOTO, We're sorry to hear about your experience and would like to discuss it with you and see if we can remedy things. At your convenience, please reach out to Sterling Oliver at SOliver@MOGF.com.
Service at this dealership varies. The worst experience I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. They told me to make an appointment to come in. I did that. Showed up and they sent me to another facility. I got to that shop and they said they don’t do that type of work and told me to go back to the shop. I drove back only to be told that they had to contact Ford to find out how to install the roof window on my 2016 transi... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
" The customer is always right?" Not here. The rear end of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time that they didn't notice anything out of the ordinary. Totally normal. This is my 3rd F150 and I also have 2006 F250 and 2008 F450. So I know exactly how a truck is suppose to ride. My 2019 is hands down the roughest and most uncomfortable ride of them all. I am not a mechanic but I am and always have been a truck owner. If... read more
Business response:
uoffccollins, We're sorry to learn of your former experience. We'd like the opportunity to discuss this further with you and find a resolution to your problems. At your convenience, please reach out to SOliver@mogf.com. Thank you!
I set up an appointment for early one Saturday morning to have my oil changed, and after waiting 2 hours I ask what was the hold up and they said we will work you in. I said why and they tell me the diesel macanic took off and I ask why was I not called to let me know about it where I could reschedule, they did not have an answer. My point is I had a time to be there and I was , so yea I was pissed. I had other plans that day that were all messed up. I’ve been debating on going back to a Duramax because the service has alway... read more
Business response:
Shane, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I called multiple times to ask if my work badge was in the car was told multiple time over the weekend that the car had been searched. Had to pay for a new one. Then on Monday when they had actually detailed the car it had been found.
Business response:
Hi ericyork25, We're so sorry to hear about this and the inconvenience. We'd love to discuss this more with you and see what we can do to help. At your convenience, please reach out to A.Greene at AGreene@MOGF.com. Thank you!
Buying my new 2022 ford ranger tuck through Justin Hopkins was an excellent experience, getting a car serviced through the service department a night mare,
Business response:
Hi jmcmullan, We're sorry to hear about your experience, and would like the opportunity to speak about this with you. At your convenience, please reach out to A. Greene at AGreene@MOGF.com. Thank you!
Service Advisor was wonderful all other interactions was horrible and lacking of customer service skills. Price also seemed exorbitant in that you have to pay a separate fee per issue. Will never recommend this particular dealership for service.
Business response:
Hi KSlaughter1, We're sorry to hear about this and would like the opportunity to further discuss this with you. At your convenience, please reach out to A. Greene at AGreene@MOGF.com. We would like to address this and try to earn back your business!
Was way over charged for amount of work received 700.00 to replace a thermostat I will not ever return to your location I think 700.00 for 100.00 job is way too much
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.