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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Schedule an appointment for check engine light. I told service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. Sat there for an hour then she tells me they can’t get to it today. I asked if she checked my warranty she said no. I called Billy Cain Ford in commerce made an appointment and they were awesome, no issues over warranty. I will never deal with Mall of GA Ford and I will advise others not to go there.
Business response:
Hi marie6barber, we apologize for the inconvenience and want to reassure you that our customer care is a top priority for us. We would like the opportunity to further discuss things with you to find a remedy to the situation. At your convenience, please email S. Oliver at SOliver@mogf.com.
I am disappointed and discouraged about bringing my truck back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idling.
Business response:
Hi flweatherspoon, we apologize for the inconvenience and want to reassure you that our customer care is a top priority for us. We would like the opportunity to further discuss things with you to find a remedy to the situation. At your convenience, please email S. Oliver at SOliver@mogf.com.
Car was mine. Signed contract. $1000 down. They lied. Dinged credit 14x. Car later repossessed at my home. Had to demand trade in/money back.
Business response:
Hi Debbie, We're sorry to hear of your experience and would like to see what we can do to help assist you. Please reach out at your convenience to our Customer Care Coordinator, Lindsey Frazier, at lfrazier@mogf.com so that we can learn more about the situation and assist you to the best of our abilities.
Would not go to the service center at all. The sales department was amazing. Rude service when I brought attention to a mistake that they admitted that they made. I asked to speak with a manager who apologized but the problem unfortunately was not fixable and all they could say was sorry.. I’ve been to numerous afore dealers around and the service venter was the worst. I will drive out of my way to go to another Ford Service center.
Business response:
Hi Ford1, We're sorry to hear about your experience at our Service Department and would like to speak with you to see what we can do to remedy the situation. At your convenience, please email our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
My new Mustang has a problem but the mechanic didn’t fix it because he said he never felt my transmission to neutralize. So every other day my car neutralizes for 5 seconds and then it runs.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Andy was my sales person. He did an excellent job, excellent customer service. By the guy who did the financial paperwork he totally put in a hole of 8k. Sorry but this is the reality. When a customer ask you what is the FINAL TOTAL please add the down payment too...
Business response:
We are glad you had a good sales experience and thank you for your feedback for our finance team!
Repair took nearly two weeks to complete. Follow/communication up was poor. Choose another service facility if you need your vehicle repaired in a reasonable period of time.
Business response:
Hi RWILLIAMS33 , We're sorry to hear about your experience and would like to speak with you to see what we can do to remedy the situation. At your convenience, please email our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
I love my car, but I wish I went somewhere else to get the service done. I was over charge for labor (over $1000) just to put a small part that cost a little over $23.
Business response:
Hi Minajoseph30, We're sorry to hear about your experience and would like to speak with you to see what we can do to remedy the situation. At your convenience, please reach out to our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
I am currently trying to buy a 2020 Jeep Rubicon from John Fike (not sure of the spelling) and I was told by the Georgia Ford Mall finance team that I am not allowed to purchase the Jeep with cash and that I can only purchase it if I finance through them at 4.79%. I talked to my friend at Duval Ford of Jacksonville about this because my credit score is 781 and I qualify for 3% interest and he told me that it is 100% not true that a vehicle can be finance only and that Georgia Ford Mall is trying to scam me. I asked John Fike... read more
Business response:
Hi Jessica, Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further details. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,404 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.