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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I love my car, but I wish I went somewhere else to get the service done. I was over charge for labor (over $1000) just to put a small part that cost a little over $23.
Business response:
Hi Minajoseph30, We're sorry to hear about your experience and would like to speak with you to see what we can do to remedy the situation. At your convenience, please reach out to our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
I am currently trying to buy a 2020 Jeep Rubicon from John Fike (not sure of the spelling) and I was told by the Georgia Ford Mall finance team that I am not allowed to purchase the Jeep with cash and that I can only purchase it if I finance through them at 4.79%. I talked to my friend at Duval Ford of Jacksonville about this because my credit score is 781 and I qualify for 3% interest and he told me that it is 100% not true that a vehicle can be finance only and that Georgia Ford Mall is trying to scam me. I asked John Fike... read more
Business response:
Hi Jessica, Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further details. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Take couple time to get the right service, never have a good service 8n the first time that's not really good to recommend to anyone
Business response:
Thank you for letting us know about your experience. We want to assure you that we value every customer and their time spent at our dealership. Please contact Lindsey Frazier at lfrazier@mogf.com to further discuss your experience.
very bad service. They refused to fix my 2014 ford focus, for a transmission problem rl which is covered by extende warranty, leaving shi I took it to another ford dealership which they fixed it at no cost..
Business response:
Hi Jucaveni, Thank you for letting us know! There should be no reason why we could not address your transmission and would like to learn more. Please contact Lindsey Frazier at lfrazier@mogf.com to further discuss things and find a remedy to your situation.
They Wanted to a unnecessary repair by adding adding a fusible link to a cable that should’ve been just removed. The knowledge of my 2011 Ford transit van was limited.
Business response:
als.repairs, We appreciate you letting us know about your experience and would like to further discuss things to help remedy your situation. Please reach out to Sterling Oliver at SOliver@mogf.com at your convenience.
We purchased a car there with an extended warranty. Used it within the first two weeks we had the car. That was THE ONLY time we have been able to use the bumper to bumper warranty. We have needed it but they will not diagnose anything unless we pay and additional amount and even then they will not use that warranty. Very disappointed in this dealership and the service department. They do not care about the customer only the sale and move on.
Business response:
HI Jenny, Thank you for letting us know about your experience. We never want our customers to feel as though they are not valued and want to assure you that we take each compliment and complaint very seriously. At your convenience, please contact Lindsey Frazier at lfrazier@mogf.com to discuss the situation in more depth and to find a solution to your problem.
This dealership is not worth doing a deal with. If you decide to work with this horrible dealership, make sure everything that you want is in the deal sheet. Even if multiple people look you in the eye and shake your hand that they'll take care of you on an extra key or whatever it is - make sure to take the time to add it to the deal sheet. These sales people do not stick by their word. As a man, this is ridiculous, as a person buying 50,000 worth of car; this is maddening. They looked me in the eye and promised they'd get ... read more
Business response:
Hi ja2988, Thank you for providing us with this information and are sorry to learn about your experience working with us. We would like to speak with you further about your experience to see what we can do to find a solution. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Body shop checked my radar sensor and it was ok. The service dept. said the bracket was bent and needed a new sensor with out removing the bumper. What a ripoff!!
Business response:
Christhartmanc21, Thank you for letting us providing us with this feedback. We want all of our customers to leave feeling satisfied and taken care of and would like to learn more about your experience. At your earliest convenience please contact Sterling Oliver at SOliver@mogf.com.
Would never use this dealership again did not tell the truth and would not work with me after problems excised trued to work it out they would not even listen
Business response:
None3, Thank you for your feedback. It is our goal every customer leaves satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.