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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I had warning lights on the dash. I was told the computer needed to be reflashed. After paying for the work and picking up my truck after hours, I didn’t even get out of the parking lot before the warning lights began to light up again. I called back a couple of days later and left a message. I have yet to receive a return call from mall of ga Ford. I will try to avoid using mall of ga Ford in the future.
Business response:
Hi Mike, Thank you for providing this feedback and want to further understand the details of your situation. We always want our clients to feel valued, and want to ensure that you and your Ford vehicle have been taken care of. At your earliest convenience, please contact Lindsey Frazier.
After 4 visits of me tell the service rep there was something wrong with the navigation system, and him telling me there wasn’t...I told him “I bet if my vehicle wasn’t under warranty you’d find a problem”. After they finally added an A-Pim module, it’s now working. Simply not pleased with MOG Ford’s Svc Dept. Will ONLY go back if I have no other options.
Business response:
Hi GHunter4, Thank you for bringing this to our attention. We take each of our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
We found a non Ford vehicle being sold at this location which is the only reason we came to this dealer. While they were nice initially and the process was smooth- we were promised during negotiation that a second key would be provided to us after the deal. I’ve called 4 times, emailed 3 times and no response to where the second key is. If they were men of their word- they would have taken care of this by now. And oh- slo- I have a 800+ credit score and they tried to inflate the interest rate- I get that may be normal- but s... read more
I already responded that my experience was terrible. Your service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth.
Bought my car certified used back in Feb 2020. Have taken the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were told they didn't get to detail it again! Disappointing! Also, we have had issues on and off with the navigation system not syncing with our phones and apps not always working (Intermittently). Apparently since the issue hasn't been duplicated while at the service dept Ford will not do anything about it other than a master... read more
The lady that waited on me was the worst but I will say she was good at BSing me but it only mad me mad
Service is unaware is what’s covered under warranty and what’s not. Had my raptor for over 30 days and still didn’t fox the issue. Tony in service has no right dealing with people as he has no people skills. Will never go back to mall of Georgia Ford.
After buying 5 vehicles from this dealership I am Not happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward other repairs not even mentioned by service advisor.
Did not perform the service I was charged for. I sent pictures of "after" the repair to the service manager and I still have not heard back from him. Awful service. Very frustrating.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.