Mall of Georgia Ford

DEBRAROUDEBUSH 

on DealerRater

5 years ago

They did not look at what i needed. Then told me i needed front end allinment that was wearing inside of tires. Just got tired day before i took it in. They never look at anything. I paid $170 for car wash. 

MusGTang 

on DealerRater

5 years ago

Twice I have been here for my new car and the rattling issue has not been fixed yet. I have pointed out specifically where the rattling noice came from but... Instead, they looked at other parts of my car and lied to me they have fixed the issue. Now I’m stuck with rattling noice making New car(2020 mustang) which cant even be fixed by Ford. 

Badger 

on DealerRater

5 years ago

There should be Lemon Laws for dealerships. MOGF would certainly qualify. Bought a new Ranger there for an OK but not great price. I conceded that as I don't buy new vehicles often so I'm not good at the "game". However,I am pleased with the Ranger so far. Issues: Paperwork left behind in the truck indicated it had been loaned out as a demo. Didn't realize this until after the "deal". Already had 300 miles on it. Took a week to get a tonneau cover installed due to MOGF not being able to purchase it as Bank of America had not... read more

STEWAR4 

on DealerRater

5 years ago

Dealership experience overall was good, fairly quick and easy. But the car I was sold had a bent wheel, something the dealership was clearly trying to hide & that I didn’t discover until a few days after I had purchased the car. I understand I bought it “as-is” but that’s just bad business and I will not be visiting this dealership again or recommending any one else to. 

Paul leandro 

on DealerRater

5 years ago

Simple oil change and tire rotation is too expensive. It’s not even competitive with other places. I cannot see myself constantly paying 80.00 for such service. I will look for better price in future 

LPETE426 

on DealerRater

5 years ago

My Customer service representative, Bre Matthews, was REALLY nice. But everything they said was wrong with my car was wrong. I took it to another dealer and the items that needed repairing were not what was said was wrong with my car (the clutch). 

Terranova1413 

on DealerRater

5 years ago

Never handled paperwork properly! Place is a joke and handled transactions poorly turned in lease only to find out never turned in paperwork to ford 

jpattersonga 

on DealerRater

5 years ago

Oil light comes on constantly, timing off after changing spark plugs, threatened by Sterling, water pump not installed correctly. Worst service EVER. Couldn't locate the part I needed and had to call Lincoln to get it. 

STEPH4465701 

on DealerRater

5 years ago

I will never work with this dealership again. These people are con artists, and they do not return phone calls either! Stay as far away from this dealership as you can! There are too many other dealerships in the close vicinity that know what customer service is, which is why they have the same customers that return time after time. Unfortunately I chose to try out Buford Mall of Georgia Ford this one and only time and I am sadly paying the price!!