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Mall of Georgia Ford Service
- Auto Repair
- Buford, GA
About this business
As one of the longest-running Ford dealerships and service centers in Gwinnett County, Mall of Georgia Ford cares a great deal about the community that we serve. We have over thirty years of experience under our belt, and we work very hard to ensure that all of the vehicles that come through our dealership are properly taken care of. We have some of the most experienced technicians in the Atlanta area, and our shop is equipped with the latest technology. If you're looking for a simple oil change or you are more interested in... read more
Location details
4525 Nelson Brogdon Blvd, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst Ford in Georgia for resolving customer issues maintenance wise. Nonprofessional, nonsensical, and unreasonable with resolving issues for car buyers. My mother bought a brand new Maverick truck and has had issues ever since and they are not holding themselves accountable for getting issues resolved for her. She has now told me how inconvenient it is get the radio fixed and they can't even do that. Never seen this before with a dealership and I have been to several Ford dealers and have seen better. I do not recommend t... read more
The only reason this review has a 2 star is because of recognition of a kind salesperson(Josh) I went in to get a trade in value for my car and begin private financing through my bank, which was discussed before even starting the process and walking through the front door. Josh was responsive, reliable and understanding of my needs for the day, without any issues. Upon trying to finish up paperwork for a final out-the-door Price, a financial advisor then proceeds to try and convince me to finance with them starting a proces... read more
Twice I have taken my truck to them twice they have not been able to fix it. This would be a good place for a dealership.
I have a 2017 Ford Escape. There is a draw on the battery. This dealership quoted my $350 to Begin to diagnose the problem. That is equal to a month's car payment !! Why is Ford charging me so much to figure out what is wrong with a FORD!
I will never buy another ford because you can't just simply call the dealership. I called ford mall of Georgia 20x this morning and a different person answered every time and sounded like they were from over seas. Not only could I not understand them they kept hanging up on me and transferring me to a department I didn't need and I would have to start the call all over again because they couldn't help me either or simply transfer me to WHO I NEEDED TO TALK TO! Took me about an hour and 20 calls later to get the person from t... read more
I called the dealership to get a price on a Ford F-150 I was told from ford website they had one for 71k I was told how did 84 k sound for the same truck when I told him it was 71 k he magically went down to 75k the sale just started ?? then I go to Billy Howell they have a similar truck 64k sticker I call back to MOG they are back to 84k then they tell me I lied to them billy Howell is really 82 k ?? this place is a sCAM
Update: emailed Lindsay (customer service manager) who replied back to my comment on this and google maps. She claims she would talk to her Ford team and then asked me to show good faith and remove my review!! She was supposed to call me 5/19 in the afternoon and never did. I emailed her twice yesterday saying that I want the GM's direct number and email and still on 5/20 have not heard from her via phone or email. This is the third person from Sterling (Director), Sherry (Parts and Service Manager) and now Lindsay who have ... read more
I have taken my truck in twice to have a recall on the driveshaft fixed. Dropped it off on a Friday and after having it most of the day, I called to see the status and was told they did not have the driveshaft. Scratched my head and picked up my truck. Made another appointment for 3/25 and after having the truck most of the day, I called for status and was told they did not have the sealant. Was told they would call me to reschedule, never heard from them. I called this morning and was told they have everything, surprise !. ... read more
Bad experience all around. Pre-ordered a truck and hit snags and disrespect from the beginning. Ultimately decided to go with another dealer. Difficult to get ahold of anyone and was given the run around. The poor customer service can be overlooked, but the disrespect is inexcusable. Will not take my current truck or future trucks here for service and will not buy anything from them in the future.
Frequently asked questions about Mall of Georgia Ford Service
How is Mall of Georgia Ford Service rated?
Mall of Georgia Ford Service has a 4.3 star rating with 1,643 reviews.
When is Mall of Georgia Ford Service open?
Mall of Georgia Ford Service is open now. It will close at 6:00 p.m.