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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They send "renewal" letters telling you to renew your service with them, even if you DO NOT have service with them. It's totally unethical. You want to do business with someone like that?
Business response:
Mr Rah, I sent you a private message.
Called Massey out for pest services. Allen the inspector was kind and seemed knowledgeable. He stated that the entire house would be done to include closets, garage and outlets. Jake and Josh arrived and did part of the job and asked me to sign the paper work. I asked if the entire house was done and Josh said yes. I then informed him my son was in his room the entire time and they didn’t step foot in his room. Turns out they didn’t go into two of my rooms and only sprayed one small garage door. So Josh lied to me. A... read more
Business response:
Mr. Lawton, Thank you for bringing this to our attention, as we take these matters very seriously. We sincerely apologize for the negative experience you’ve had with our company, and we do not condone this type of behavior. I have forwarded your information to the Executive VP/COO and the Oklahoma Regional Manager to address the situation. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Once again my sincerest apologies, and Happy Holidays! Shleen Ry... read more
I have been a customer of Massey for two years now. Over the course of those two years I’ve called in MULTIPLE times to request they call/text/email/ANYTHING before coming. Never once have they followed through with this. Today a technician showed up unannounced and woke my 4 month old up from her (much needed) nap. I will be cancelling Massey for pest and termite services. ALSO, this year we have experienced more insect activity in and around our home than ever before, even after having them come out specifically to address... read more
Business response:
Ms Bennett, Thank you for bringing this to our attention. I am so sorry your request for contact has been ignored. This is not common practice for Massey Services. I am bringing this to the attention of the North Georgia Regional Manager and our Executive VP/COO. Someone will contact you shortly to address this and the insect issue you have been experiencing. Once again my apologies. I do hope you have a nice Holiday Season with your new baby girl! Rae Lee, Customer Care - rlee@masseyservices.com
The technician that was assigned to our house.. piss poor quality of pest control..paid $399.00 up front a month ago outside only for ticks.. piss poor chemicals we called yesterday to quit and get a refund nobody has called us back.. the ticks have tripled in our controlled yard. My piss would work better to kill them then your chemical. First spray was done by back pack..came back because wasn’t working, he Tech even confused himself what he had done.. I guess you guys do not care about the service or customer removed 35 t... read more
Business response:
Dan, We sincerely apologize for not exceeding your expectations. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore I have forwarded your information to the East Regional Manager and the Executive VP/COO. Thank you for your patience. Shleen Ryan-Gilley, Customer Care
UPDATE: after my initial review I spoke to the manager for my area & he said they’d issue me a refund of my $495 (Year worth of services) I got a check for $271.75 I called back today and was told that’s the correct refund even though I was only a customer from September 6 - October 30 they serviced my home 3 or 4 times. Within that time because I kept having ants & roaches. Anyway the manager told me today that basically one of my services costed more because it was a “extensive service” When I paid $495 it was for a monthl... read more
Business response:
Ms. Fernandez, Thank you for contacting Massey Services. We regret that we were not able to meet your expectations. I will forward your feedback and the refund concern to our Regional Manager and our Executive Vice President/COO and you will be contacted tomorrow for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
Terrible service! We have stuck with Massey for some time now hoping that improvements would be made, but see that isn't going to happen. Our yard developed some sort of weed that magically isn't covered. Massey did do a partial sod replacement of our front yard but it was like pulling teeth to get that done. Worst part is that the weed is still present and will eventually take over the new sod. When you finally get some manager type to actually call you back, their attitude is not the best and makes you feel like you are no... read more
Business response:
Mr. Kraftchick, I’m sorry that we did not exceed your expectations, and for any inconvenience this may have caused. I have forwarded your information to the Regional Manager and the Executive VP/COO. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Have a wonderful day. Shleen Ryan-Gilley
RecommendedJust wanted to say “Thank You” to your two young landscaping technicians. Today on Adair Ln in the Village of Pennecamp I was carrying some boxes from the post box and they did not hesitate to offer their help. You should be proud to have these two fine young men. There represented your company well and are an asset for your reputation here in the Villages.
Business response:
Michele, Thank you so much for taking time out of your day to share the wonderful experience you’ve had with our technicians. Have a fantastic day! Shleen Ryan-Gilley, Customer Care
***Lawrenceville location*** Absolutely horrible customer service and service to my apt. I reside a retreat at sweetwater I was told my apt was to be treated with strong chemicals insecticide for bed bugs there wasn’t any evidence of the exterminators being here besides some tan dust in the corners and my door being left open. They didn’t treat my laundry room or closet. Nor did they provide after care instructions or traps to monitor if there still any bed bugs. I’ve been bitten 3 more times and tried calling and no one has... read more
While we are not customers of Massey Services, a technician came on to our property yesterday without our knowledge or permission and dug up subterranean termite baits that were leftover from the previous homeowner’s contract with the company. We have been living in our house since the end of June and while the company said that they sent a letter addressed to “current homeowner”, which we received dozens of from many companies when we moved in, trying to sell us their services, we did not open it. We consider this trespassi... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,282 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.