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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We were told by the sales rep that when we signed the termite bond that if we signed up for auto pay, the $500 cost would be deferred for 3 months. We should have been charged at the end of February but the office ran my card today. I called and the first 2 people could not understand what I was telling them about the 3 month deferral. The office manager then called me and told me that that was a promotion they were running but apparently it was written down to process on 1/21. I just don't feel like they have anything strai... read more
Business response:
Ms Hennecy, Thank you for bringing this to our attention, you have my sincerest apologies and I completely understand your frustration. I am sorry you were not able to resolve this at the local level, therefore, I am bringing this to the attention of the Midwest Regional Manager for a resolution. Please keep me posted on this. Thank you, I hope you have a nice afternoon. Rae Lee, Customer Care - rlee@masseyservices.com
Payment on time for dry wood termite protection, now we have termites and no treatment, going on a month?
Business response:
Thank you for the update and I’m so happy to hear we have address this issue. Please feel free to contact me directly at sryangilley@masseyservices.com if you should need any further assistance. Thank you, and have a fantastic day!
The concept of automatically billing the customer when they do not renew their service agreement on a quarterly basis for pest prevention that they didnt request does not have the customer's interest in mind, I appreciate the $95 invoice. Ill be sure to share with my community.
Business response:
Ms. Gibbons, I regret that this situation has given you a negative impression of Massey Services. I hope that we can change that. A notice was mailed to you on October 25th, and it appears that you may not have received it. I am having the Regional Manager contact you so that we may get this resolved for you right away. You can expect a call from him today. Thank you, Dana Hill, Director of Customer Care
To say that we are disappointed and wholly taken advantage of is an understatement. After 4 years of continual service by Massey's our grass is destroyed (see attached picture). When we called to complain about our services a few months ago they said they would work on it and get it back up. We had a full, healthy yead of St. Augustine grass. We called to finally cancel our service a week and a half ago because the hundreds of dollars we spent was distroyed by lack of service...the service we paid to you to do. The reception... read more
Business response:
Thank you for bringing this to our attention, you have my sincerest apologies and I completely understand your frustration, as this is not common practice. I am sorry you were not able to resolve this at the local level, therefore, I am bringing this to the attention of the Regional Manager for East FL and our Executive VP/COO for a resolution. I hope we are able to regain your trust and keep you as a valued customer. Once again, my sincerest apologies. Rae Lee, Customer Care, rlee@masseyservices.com
BEWARE! They'll add services and continue to bill you even if you cancel. They sent me into collections for two services that we never finalized and now I have two negative marks on my credit report. I disputed it but have no recourse. THEY WILL TRY TO UPSELL EVERYTHING....and their service is horrible. My lawn took such a dive when they started servicing me that we had to pull it and re-sod my entire front lawn. I DO NOT RECOMMEND THEM...use your local mom and pop service, you're better off.
Business response:
Ms. Cellucci, I regret that we were not able to meet your expectations. I will forward your concern to our Regional Manager and ask that they reach out to you. Thank you, Susan Morgan - Supervisor Customer Care
They send "renewal" letters telling you to renew your service with them, even if you DO NOT have service with them. It's totally unethical. You want to do business with someone like that?
Business response:
Mr Rah, I sent you a private message.
Called Massey out for pest services. Allen the inspector was kind and seemed knowledgeable. He stated that the entire house would be done to include closets, garage and outlets. Jake and Josh arrived and did part of the job and asked me to sign the paper work. I asked if the entire house was done and Josh said yes. I then informed him my son was in his room the entire time and they didn’t step foot in his room. Turns out they didn’t go into two of my rooms and only sprayed one small garage door. So Josh lied to me. A... read more
Business response:
Mr. Lawton, Thank you for bringing this to our attention, as we take these matters very seriously. We sincerely apologize for the negative experience you’ve had with our company, and we do not condone this type of behavior. I have forwarded your information to the Executive VP/COO and the Oklahoma Regional Manager to address the situation. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Once again my sincerest apologies, and Happy Holidays! Shleen Ry... read more
I have been a customer of Massey for two years now. Over the course of those two years I’ve called in MULTIPLE times to request they call/text/email/ANYTHING before coming. Never once have they followed through with this. Today a technician showed up unannounced and woke my 4 month old up from her (much needed) nap. I will be cancelling Massey for pest and termite services. ALSO, this year we have experienced more insect activity in and around our home than ever before, even after having them come out specifically to address... read more
Business response:
Ms Bennett, Thank you for bringing this to our attention. I am so sorry your request for contact has been ignored. This is not common practice for Massey Services. I am bringing this to the attention of the North Georgia Regional Manager and our Executive VP/COO. Someone will contact you shortly to address this and the insect issue you have been experiencing. Once again my apologies. I do hope you have a nice Holiday Season with your new baby girl! Rae Lee, Customer Care - rlee@masseyservices.com
The technician that was assigned to our house.. piss poor quality of pest control..paid $399.00 up front a month ago outside only for ticks.. piss poor chemicals we called yesterday to quit and get a refund nobody has called us back.. the ticks have tripled in our controlled yard. My piss would work better to kill them then your chemical. First spray was done by back pack..came back because wasn’t working, he Tech even confused himself what he had done.. I guess you guys do not care about the service or customer removed 35 t... read more
Business response:
Dan, We sincerely apologize for not exceeding your expectations. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore I have forwarded your information to the East Regional Manager and the Executive VP/COO. Thank you for your patience. Shleen Ryan-Gilley, Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,004 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.