This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My grass is dying and the past two times they were scheduled to come out they never showed. When I called to ask about their whereabouts, I got excuse after excuse. I pay a lot of money each month. What a rip off! Now I have to pay to replace my grass! I do not recommend this company at all!
Business response:
Ms. Smith, we apologize that your expectations have not been met. I would like to get this resolved ASAP. Will you please private message me your address and best number for contact? - Thank you, Susan Morgan, Supervisor Customer Care
Massey accidentally did my yard. they misread the address. I had my yard green and looking great now it's brown and looks awful 24 hours after service. now I have to pay someone to help fix my yard.im so upset I have to start over to fix what was not even suppose to be done to my yard. they had no right to come and mess my yard up. and when I called because they left the other homes bill they were like guess you got a free service. I called the next day to complain about how my yard looked from their trespassing and all I go... read more
Business response:
Good afternoon, I sincerely apologize if there has been an error on our part that may have caused damage to your property. Please private message your address and contact information so we may schedule someone to come out right away to assess the situation. Thank you, I look forward to hearing back from you. Rae Lee, Customer Care Team Lead
we have a contract with Massey and they've been spraying for a few months now an our lawn just looks horrible I feel like we are just throwing money away. very disappointed. * update, the general manager came out to our home on the next available business day and assessed the situation. he explain to my husband what procedures he would put in place and how they would aggressively tackle the situation. so I want to thank him for being so generous in handling this issue
Business response:
Ms. Alvira, we apologize that your expectations have not been met. I would like to get this resolved ASAP. Will you please private message me your address and best number for contact? - thank you, Susan Morgan
my lawn is dying, it was green when they took over and now half of its just gone.... I have asked for help onultiple occasions and it just gets worse. huge weeds, pests, dead spots .... waste of my money and I don't know if its even recovering...
Business response:
Mrs. Burke, We sincerely apologize and regret for the unpleasant experience you’ve had with us thus far. I completely understand your frustration, and have forwarded your review to the Executive VP/COO and the Regional Manager to address your concerns immediately. Thank you for your patience, and we hope you have a wonderful rest of your day. -Shleen Ryan
Dealing with the salesman from Massey has been a frustrating experience!!! The sales rep in Riverview, FL kept changing the price. A original quote on paper was given to me. When I called the sales rep, he promised to give me a lower price for a takeover. But a few days later, he changed his mind and told me I have to pay for more and even higher than the original quote. I don’t recommend anyone to go for a service with this company.
Business response:
Mr. Tsang, I am so sorry for this experience. If you would, please either private message or email me directly with your address. I would like to bring this to the attention of the Regional Manager and Executive VP/COO. Again, my apologies. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
Yet again, for the (at least) 5th time no one showed up for my scheduled appointment. I take time off of work to be home, and ... no one shows up, no one calls to say they won’t be showing up.
Business response:
Ms Mallory, We are sincerely sorry for the lack of communication from your service center. Upon reviewing the account we see you have spoken to the service center and there is an appointment set for today. Please email me directly if I can assist further. Rae Lee, Customer Care Team Lead - rlee@masseyservices.com
One star because of none lower! So I've been paying these people to fertilize my lawn and trees and make sure irrigation is in working order. I was notified by my Ring camera that someone entered my driveway, it was massey. Out of curiosity, I watched the person get out of their truck to walk around my house, leave a paper on my door and let. It took all of 8 minutes. So sunday (2 days after the so-called service) I walked out to my backyard and found two huge dry spots on my lawn. So I tried my sprinklers to see why the ... read more
Business response:
Mr. Pontner, my apologies for misspelling your name. Please contact me privately with an account number or your service address and I'll get it directly to the Regional Manager and Executive VP/COO. Thank you. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
these people destroyed my yard by killing everything but st Augustine. I had spent a grand on zoya seeds and they killed it all.i now have numerous weeds that I never had before. and now I have moles.dont know if it's related but what a coincidence.
show up for appointments.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,278 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.