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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
DO NOT USE THIS COMPANY!!! They call or come and see you and make you think you are paying for a service and then send you a bill and claim you misunderstood. I had a problem with an employee who always said he was coming and never showed and they fixed that. Now, I’ve had two billing issues.
Business response:
Ms. Basset, I'm sorry to hear that we haven't met your expectations. If you would please contact me via messenger or email, I'd like to bring your concerns to the Regional Manager for your area as well as our VP/COO. Thank you Yohara Torres Customer Care Supervisor ytorres@masseyservices.com
Be fair and do not charge people for services you did not do
Business response:
Mrs. Fimmen, We sincerely apologize the unpleasant experience you’ve had. I completely understand your frustration, and have forwarded your review to the Executive VP/COO and the Regional Manager to address your concerns immediately. Thank you for your patience, and we hope you have a wonderful rest of your day. -Yohara Torres Customer Care Supervisor
Horrific customer service. There were multiple times they were supposed to come out and just didn't show up. When I called to cancel, the company didn't even pretend to care by saying "I'm so sorry you had this experience". RUN in the other direction!
Business response:
Mr. Hancock - I have reviewed the series of events that have occurred and all I can say is how sorry I am. This is so outside of our service standards and there really are no excuses for or explanations as to why this happened, not only once but multiple times. The Regional Manager of our West Georgia Region will be contacting you shortly. Thank you for the opportunity to serve you the last couple of years. Kind Regards, Dana Hill, Director of Customer Care
Customer service has gone downhill DRASTICALLY since last year when we received letters of the company growing "to serve us better." NOPE - the larger you got, the worse the service got. After numerous big wigs coming to my home several times and promising solutions for my lawn, nothing was ever done. Told them in person and on the phone that I was cancelling service, but stupid me did not put it in writing, so they came even after I had already hired another company, and of course billed me. Used to be very happy wit... read more
Business response:
Mrs. Hollingsworth, We are sorry to here about the negative experience you’ve had with our customer service, and the declining lawn conditions over the years. We value your business and your time, your satisfaction is our number one priority. I have forwarded your information to the Regional Manager for your area and he will be contacting you for a resolution. I hope you have a nice afternoon. -Shleen Ryan
To make a long story short Massey was hired to come out and do weed control and kill ants at my property they failed to do either. They only treated half of my backyard and left the giant ant bed right on my sidewalk. I called them several times asking them to come back out and finish the job but they never did. I ended up canceling the service and asking for a refund citing their “guarantee” shortly after it began because no one ever came out to finish the job. They refused to give me a refund and continued to send me bills... read more
Business response:
Mr. Wilmot, we sincerely apologize for not exceeding your expectations, and completely understand your frustration. We would like the opportunity to regain your trust by addressing the concerns of the negative experience you’ve encountered. I have forwarded your information to the Midwest Regional Manager and the Executive VP/COO to discuss this matter. Thank you for your patience, and I hope you have a wonderful day. -Shleen Ryan
My grass is dying and the past two times they were scheduled to come out they never showed. When I called to ask about their whereabouts, I got excuse after excuse. I pay a lot of money each month. What a rip off! Now I have to pay to replace my grass! I do not recommend this company at all!
Business response:
Ms. Smith, we apologize that your expectations have not been met. I would like to get this resolved ASAP. Will you please private message me your address and best number for contact? - Thank you, Susan Morgan, Supervisor Customer Care
Massey accidentally did my yard. they misread the address. I had my yard green and looking great now it's brown and looks awful 24 hours after service. now I have to pay someone to help fix my yard.im so upset I have to start over to fix what was not even suppose to be done to my yard. they had no right to come and mess my yard up. and when I called because they left the other homes bill they were like guess you got a free service. I called the next day to complain about how my yard looked from their trespassing and all I go... read more
Business response:
Good afternoon, I sincerely apologize if there has been an error on our part that may have caused damage to your property. Please private message your address and contact information so we may schedule someone to come out right away to assess the situation. Thank you, I look forward to hearing back from you. Rae Lee, Customer Care Team Lead
we have a contract with Massey and they've been spraying for a few months now an our lawn just looks horrible I feel like we are just throwing money away. very disappointed. * update, the general manager came out to our home on the next available business day and assessed the situation. he explain to my husband what procedures he would put in place and how they would aggressively tackle the situation. so I want to thank him for being so generous in handling this issue
Business response:
Ms. Alvira, we apologize that your expectations have not been met. I would like to get this resolved ASAP. Will you please private message me your address and best number for contact? - thank you, Susan Morgan
my lawn is dying, it was green when they took over and now half of its just gone.... I have asked for help onultiple occasions and it just gets worse. huge weeds, pests, dead spots .... waste of my money and I don't know if its even recovering...
Business response:
Mrs. Burke, We sincerely apologize and regret for the unpleasant experience you’ve had with us thus far. I completely understand your frustration, and have forwarded your review to the Executive VP/COO and the Regional Manager to address your concerns immediately. Thank you for your patience, and we hope you have a wonderful rest of your day. -Shleen Ryan
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.