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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
called them about doing a termite letter so we can sell our house. was quoted $250 but they said if we pay the technician cash, it's only $200... our agent informed us that price is very high. called another company and only paid $45!! something just didn't sound right about the pricing and the cash price...
Business response:
Mrs. Kohler - Thank you for bringing this to our attention. At no time would we ask a customer to pay cash or discount a service for paying cash. I would like the opportunity to speak to you to get additional information regarding your call so I can look into this further. My phone number is 888-262-7739. My email address is dhill@masseyservices.com.
Horrible customer service in the North Charleston branch. Had a technician come and leave twice. Once because the dog was in the backyard and once because my husband was sleeping. However we still had to pay the $80 for a full service we did not receive. The manager Sandy is rude and argued with me when I tried to explain the situation to her but kept saying “she wasn’t going to argue with me”. She called my husband and I so many times it was nearing harassment for $80. I do NOT recommend this place. We were with Apex before... read more
Business response:
Stephanie - I am sorry to hear about your negative experience. This is certainly not representative of the Customer Service that Massey prides itself on. Can you please private message us or email me your address or contact information so that I may look into this for you and work on a resolution? Thank you, Dana Hill, Director of Customer Care. dhill@masseyservices.com
Service Dept doesn’t return our calls nor shows up when supposed service our home
Business response:
Mr Jones, our Service Manager Patrick advises that he confirmed with you that he will be meeting with you at 9 am. tomorrow. If you have any further concerns, please do not hesitate to contact me. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
As an out of state property owner, I prepaid for a year to have the lawn and trees treated and fertilized. I have pictures of my lawn before and after. Based on the pictures, I paid Massey to totally destroy the lawn, and the trees haven't been fertilized since the first time they were out. I would never recommend this company. They are quick to take your money and not provide the quality service they advertise.
If I could give zero stars and still write a review, I would. I have never hired Massey and never will. The termite bond on my house isn't with them and neither was the previous owners. And yet, I get mailers asking me to renew at least three times a week and sales reps leaving business cards in my door no matter how many times I call asking and demanding them to stop. I've been assured I won't receive anything else from them and yet it always shows up. Infuriating. The reps I speak to are condescending and rude and obviousl... read more
I do not know if it was because they were through the property management company or not but totally disappointed. We were paying for service before with another company and for 3 years no ants or live bugs. When our property management decided to pay for it so we do not have to have the additional cost, we opted to save money. They sent massey out and although very friendly and lots of great marketing material, they dropped the ball. We now find bugs in the rooms, bathrooms and garage still alive. in addition the ants a... read more
Massey services continues to struggle with Poor customer service and non responsive senior management, what a poor example of customer service.
Massey services continues to struggle with Poor customer service and non responsive senior management, what a poor example of customer service.
Don’t use Massey they have gotten too big and they are acting like a company in financial trouble. Not a good sign. Never prepay for services from them, if they are in financial distress you will never see that returned too you.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,004 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.