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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
need to hire people who don't lie. also you need leaders
I have had Massey for years for all three services pest and termite are great but the lawn division is awful. For two years I have tried to have them replace grass that was killed by fungus that they did not come out and fix. Today a service manager came out and said we could re did but it may happen again. Why have them..... terrible customer service my yard looks awful
Business response:
Mrs. Sitero-Whitlock, We sincerely apologize and regret that we did not exceed your expectations. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore, I will forward your information to the Regional Manager and the Executive VP/COO to address your concerns. Thank you, and have a great weekend. Shleen Ryan-Gilley
They over promised and under delivered. Had an issue and no one would return calls. Talked to regional manager, he said he would return my call and did not. They did not supply any customer service and did a terrible job with my lawn. Would advise to stay away from this company
Business response:
Mr. Besa, I do apologize that we have not lived up to your expectations with service and communication. I have forwarded your comments and concerns to the Regional Manager as well as our Executive VP/COO and you will be contacted to discuss your concerns. Please let me know if I can be of further assistance. Phyllis Crawley, Customer Care Supervisor
Ha sido el peor servicio que nos han brindado desde hace dos años que contratamos sus servicios cambiamos la grama completa de nuestro hogar pensando así que no tendríamos más problema de plaga por haber escogido una compañía especializada en brindar ese servicio y ha sido todo lo contrario la grama comienzo a ponerse amarilla y en llena de plaga se llama a servicio al cliente y la única Persona que nos ha brindado Apollo ha sido la señora JOHARA TORREZ su interés por ayudarnos ha sido enorme pero el resto del personal ha s... read more
Business response:
Ms Hodgson, My sincerest apologies for the lack of communication from the Regional Manager. I totally understand your frustration. I have forwarded this to the Executive VP/COO as well as the Regional Manager. Someone will contact you shortly for a resolution. Please let me know if I can be of further assistance. Once again, my apologies. Rae Lee rlee@masseyservices.com
They over promise and under deliver. Massey purhased the company list from my original pest service and tried to continue to service my homes under the guise of my old pest service. When I started asking questions and calling around they explained to me what happened .I gave them a shot and they fell far short. They said they would come out to the home and leave information/keep me In the loop of what was going on. Never happened. I Never knew when I was scheduled, unless I called to find out myself. When I asked to cancel m... read more
Business response:
Mr. Munoz, I apologize for the lack of communication on our part. I have already forwarded your most recent note to your Regional Manager. You will hear from him soon. Thank you for your patience. Susan Morgan, Supervisor Customer Care
Well it looks like I am going to repeat myself with other reviews. Massey is a money hungry company I spent over 1,000.00 in the 2018-2019 year with them and as of today I still have ghost ant in my house that they have not gotten rid of and my grass looks worse when they started. they put down $200.00 worth of St Augustine glass plugs that died 3 months after they put them down in my lawn. went to Lowes this weekend and got the same plugs for $8.00 I got a call from them last week after they did an Irrigation system Insp... read more
Business response:
Good morning Ms Baker, I am so sorry for the negative experience you have had with your pest and lawn service. We strive for 100% customer satisfaction. I have forwarded your post to the Regional Manager of your area, as well as our Executive VP/COO. You will be contacted today for a resolution. Once again, I am so sorry. I hope you have a nice afternoon. - Rae Lee, Customer Care, rlee@masseyservices.com
In October, we decided to get new sod for our front yard. This company told us they would call to schedule a time. They did not. Instead, they just showed up one day and did a poor job. An area of the yard that we paid for was not done at all. I never saw a refund or credit for this. it was basically a $200 charge. An area we did not pay to have anything done to was. Bushes that we liked were removed without our permission. Several of our sprinkler heads dtopped working because sod was laid on top of them. I called and had t... read more
First, they need real customer service. Second, they need a complete overhaul of their accounting department and processes. $1350 in services cancelled.
Business response:
Ms Hickey, My apologies for the negative experience you have had. I have forwarded this post to the Midwest FL Regional Manager. He will contact you for a resolution. I hope you have a nice day. Rae Lee, Customer Care - rlee@masseyservices.com
I cancelled Massey services after a nightmare of a time, staining my carpets with their solution, not doing anything that they promised, etc...then after I cancelled, I had a message saying they serviced my property, I never even saw them? I was home! I have Bizzy Bee now, and very happy, and they’re stating they came out at the same time Bizzy bee was treating my property, I called the company, they agreed to drop the fee, and I got this voice mail the other day! What unprofessional crap!
Business response:
Ms David, Thank you for bringing this to our attention. My sincerest apologies, we completely agree, this is totally unprofessional. I have forwarded a copy of this post to the Georgia Regional Manager as well as our Executive VP/COO. This will be resolved quickly. Once again, I am trully sorry. I hope you have a nice weekend!
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,282 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.