This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedPest prevention and Termite is the best service above any.
Business response:
Ms. Swanson. Thank you for the compliment. It is our pleasure to serve you and your family. Have a great day. Thank you, Pooya Pakzadian, Customer Care Manager
I prepaid for the plan for a year when the technician came out and did my inspection he assured me that Massey Services can be fix all the issues I was having with my lawn. After four or five months of them treating my lawn my lawn had more weeds than before they started treating my lawn. I now have more weeds than I do grass, when I initially hired them I had more grass than weeds. My lawn looks worse now than it ever did, I called and cancel my services as I was unhappy with their services that was on March 12, 2019. Today... read more
I prepaid for the plan for a year when the technician came out and did my inspection he assured me that Massey Services can be fix all the issues I was having with my lawn. After four or five months of them treating my lawn my lawn had more weeds than before they started treating my lawn. I now have more weeds than I do grass, when I initially hired them I had more grass than weeds. My lawn looks worse now than it ever did, I called and cancel my services as I was unhappy with their services that was on March 12, 2019. Today... read more
Massey does not keep their appointments and they do not call to tell you they are not coming. You wait home till the appointment time and they never show up. This happened 3 times. We paid them upfront for termite protection and they don't even show up for scheduled appointments. We called the company 4 times and we were told we would receive a check because we cancelled our service and to date we have not received our check. This has been going on since December 2018. I would NOT recommend them to anyone. Our next st... read more
Business response:
Mrs. Losardo. We sincerely apologize and regret that we did not exceed your expectations. Your satisfaction is our main priority. Again, we regret that you are dissatisfied with the services performed and I am forwarding your concern to the Regional Manager for your area as well as the COO/Executive Vice President and you will receive a call from Corporate with a resolution. Thank you for your patience, and have a wonderful rest of your day. Thank You Yohara Torres Customer Care Supervisor
Horrific business practices. Never ever return calls. Never complete contractual services. Poor lawncare. Weeds in lawn, weeds in flower beds, weeds never pulled, bushes never trimmed. They're gonna be history.
Business response:
Mr. Szoyka, I am sorry for the lack of communication and dissatisfaction in our services. We would like to resolve your concerns so that we may continue our relationship. Again, we regret that you are dissatisfied with the services performed and I am forwarding your concern to the Regional Manager for your area as well as the COO/Executive Vice President and you will receive a call from Corporate with a resolution. Thank you for your patience, and have a wonderful rest of your day. Shleen Ryan-Gilley
need to hire people who don't lie. also you need leaders
I have had Massey for years for all three services pest and termite are great but the lawn division is awful. For two years I have tried to have them replace grass that was killed by fungus that they did not come out and fix. Today a service manager came out and said we could re did but it may happen again. Why have them..... terrible customer service my yard looks awful
Business response:
Mrs. Sitero-Whitlock, We sincerely apologize and regret that we did not exceed your expectations. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore, I will forward your information to the Regional Manager and the Executive VP/COO to address your concerns. Thank you, and have a great weekend. Shleen Ryan-Gilley
They over promised and under delivered. Had an issue and no one would return calls. Talked to regional manager, he said he would return my call and did not. They did not supply any customer service and did a terrible job with my lawn. Would advise to stay away from this company
Business response:
Mr. Besa, I do apologize that we have not lived up to your expectations with service and communication. I have forwarded your comments and concerns to the Regional Manager as well as our Executive VP/COO and you will be contacted to discuss your concerns. Please let me know if I can be of further assistance. Phyllis Crawley, Customer Care Supervisor
Ha sido el peor servicio que nos han brindado desde hace dos años que contratamos sus servicios cambiamos la grama completa de nuestro hogar pensando así que no tendríamos más problema de plaga por haber escogido una compañía especializada en brindar ese servicio y ha sido todo lo contrario la grama comienzo a ponerse amarilla y en llena de plaga se llama a servicio al cliente y la única Persona que nos ha brindado Apollo ha sido la señora JOHARA TORREZ su interés por ayudarnos ha sido enorme pero el resto del personal ha s... read more
Business response:
Ms Hodgson, My sincerest apologies for the lack of communication from the Regional Manager. I totally understand your frustration. I have forwarded this to the Executive VP/COO as well as the Regional Manager. Someone will contact you shortly for a resolution. Please let me know if I can be of further assistance. Once again, my apologies. Rae Lee rlee@masseyservices.com
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.