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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Our yard had a fungus that ended up killing 2 huge spots in our yard in April. They came and treated it however, it is still dead in September. They put a couple plugs in 8/17 and said they would be back the next week. Today is 9/13 and they haven’t come back. They haven’t called me to let me know if something was back ordered or delayed. Their communication is beyond terrible. I reached out to them and a “manager” called me back. He was very rude and kept interrupting me. Their customer service is terrible, communication is... read more
Used Massey for three years. My lawn now is 30% crabgrass. They said they couldn't get rid of the crabgtass. Just wait til it dies in the winter. Now have a service that is killing the crabgrass and bringing back the lawn. Massey nearly ruined my yard.
Business response:
Mr. Bogert, We apologize for the negative experience you have had with our company. We value your time and business. Therefore, I have forwarded your information to the Executive VP/COO and the Regional Manager for a resolution. Thank you, and I hope you have a wonderful day. Shleen Ryan-Gilley, Customer Care SRYANGILLEY@MASSEYSERVICES.COM
update 3/25/19 APPOINTMENT WAS AT 11:30 AM TODAY. THEY STILL ARE NOT HERE NO PHONE CALL OR REGARD FOR OUR TIME. HUBBY CALLED AT 1:00 THEY TOLD US SOMEONE WAS ON THEIR WAY. Total lack of communication. Robi show up today to do a pest treatment. then does not spray around the complete house until I call him on it and then he says he will do it again. When I call into the company I get a different office other than mine and what do they do they tell me that the guy should be here for mosquito treatment. this guy Robi does a ha... read more
Business response:
Ms Dillard, You have my sincerest apologies. We appreciate your business and we hope to resolve your concerns quickly. I have forwarded your concerns to the Regional Manager of your area as well as the Executive VP/COO. Someone will contact you shortly. Thank you, I hope you enjoy your day.
RecommendedThe technicians always call ahead to confirm when they will be there, they do a complete outside pest service, even getting the spider webs off the house! First class service!
Business response:
Ms Busby, Thank you for your recommendation. We appreciate your kind words. I have forwarded this to the corporate office so your local service center may get the recognition they deserve. I hope you have a great week!
called them about doing a termite letter so we can sell our house. was quoted $250 but they said if we pay the technician cash, it's only $200... our agent informed us that price is very high. called another company and only paid $45!! something just didn't sound right about the pricing and the cash price...
Business response:
Mrs. Kohler - Thank you for bringing this to our attention. At no time would we ask a customer to pay cash or discount a service for paying cash. I would like the opportunity to speak to you to get additional information regarding your call so I can look into this further. My phone number is 888-262-7739. My email address is dhill@masseyservices.com.
Horrible customer service in the North Charleston branch. Had a technician come and leave twice. Once because the dog was in the backyard and once because my husband was sleeping. However we still had to pay the $80 for a full service we did not receive. The manager Sandy is rude and argued with me when I tried to explain the situation to her but kept saying “she wasn’t going to argue with me”. She called my husband and I so many times it was nearing harassment for $80. I do NOT recommend this place. We were with Apex before... read more
Business response:
Stephanie - I am sorry to hear about your negative experience. This is certainly not representative of the Customer Service that Massey prides itself on. Can you please private message us or email me your address or contact information so that I may look into this for you and work on a resolution? Thank you, Dana Hill, Director of Customer Care. dhill@masseyservices.com
Service Dept doesn’t return our calls nor shows up when supposed service our home
Business response:
Mr Jones, our Service Manager Patrick advises that he confirmed with you that he will be meeting with you at 9 am. tomorrow. If you have any further concerns, please do not hesitate to contact me. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
As an out of state property owner, I prepaid for a year to have the lawn and trees treated and fertilized. I have pictures of my lawn before and after. Based on the pictures, I paid Massey to totally destroy the lawn, and the trees haven't been fertilized since the first time they were out. I would never recommend this company. They are quick to take your money and not provide the quality service they advertise.
If I could give zero stars and still write a review, I would. I have never hired Massey and never will. The termite bond on my house isn't with them and neither was the previous owners. And yet, I get mailers asking me to renew at least three times a week and sales reps leaving business cards in my door no matter how many times I call asking and demanding them to stop. I've been assured I won't receive anything else from them and yet it always shows up. Infuriating. The reps I speak to are condescending and rude and obviousl... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,283 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.