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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Please learn from my experience and do not use this company. Although I paid for a monthly service, my lawn ultimately needed to be replaced. I would recommend avoiding this company!
Business response:
Ms Sarakun, Thank you for reaching out to us. My apologies we did not meet your expectations. I have forwarded this post to the West FL Regional Manager as well as the Executive VP/COO. Someone will contact you to address your concerns and resolve. Thank you. Rae Lee, Customer Care
Would not want anyone to go through the experience I have had with this company. Destroyed my yard of Zoysia grass and had nothing but excuses. Told them I wanted my money back from up front payments as they have 100% happy guarantee. Told them we would call it even since I now need to buy $500 worth of Zoysia to fix their mistakes. Nothing. Several different levels of incompetence standing in yard making excuses but side yard watered and mowed the same with no problems. No answers from them. Unless you are looking have ... read more
Business response:
Hi Aaron, Thank you for reaching out to us. I understand from our Regional Manager, John Milton, that he was on your property today and met with your parents to discuss the issue. He was able to confirm that your lawn does have a fungus which is treatable; however, we understand your concerns and are in the process of refunding your services. Please let us know if there is anything else you need in the future.
My lawn looks awful and has for months. They keep telling me it needs more water, which is what they told me when we were getting 2-3 inches a week. The tech is great but I have had two managers out and nothing. They put in new sprinkler line in for $100, which I thought was very high since they ran it off another about 4-5 feet away. I purchased the irrigation contract and was under the impression that if the lawn needed more coverage the contract would cover it but no that didn't happen. The lawn has spots that are jus... read more
Business response:
Ms Wentworth, Thank you for bringing this to our attention. You have my sincerest apologies for the inconvenience, I truly understand your frustration. We value you as a loyal customer of Massey Services. I have forwarded your information to the Northwest FL Regional Manager, as well as our Executive VP/COO and you will be contacted with a resolution. Once again, my apologies. I hope you have a nice afternoon. - Rae Lee, Customer Care
How about one phone number instead of reaching a different person every time or the obnoxious rude clueless answering service and having to start over every time?
Business response:
Ms. Rossi Evans - Thank you for bringing this to my attention. This is certainly not representative of the live answer customer experience we pride ourselves on. I would like the opportunity to speak to you so that I may ensure that an incident such as this does not occur again and will contact you today for the details. Thank you again. Dana Hill, Director of Customer Care.
Our yard had a fungus that ended up killing 2 huge spots in our yard in April. They came and treated it however, it is still dead in September. They put a couple plugs in 8/17 and said they would be back the next week. Today is 9/13 and they haven’t come back. They haven’t called me to let me know if something was back ordered or delayed. Their communication is beyond terrible. I reached out to them and a “manager” called me back. He was very rude and kept interrupting me. Their customer service is terrible, communication is... read more
Our yard had a fungus that ended up killing 2 huge spots in our yard in April. They came and treated it however, it is still dead in September. They put a couple plugs in 8/17 and said they would be back the next week. Today is 9/13 and they haven’t come back. They haven’t called me to let me know if something was back ordered or delayed. Their communication is beyond terrible. I reached out to them and a “manager” called me back. He was very rude and kept interrupting me. Their customer service is terrible, communication is... read more
Used Massey for three years. My lawn now is 30% crabgrass. They said they couldn't get rid of the crabgtass. Just wait til it dies in the winter. Now have a service that is killing the crabgrass and bringing back the lawn. Massey nearly ruined my yard.
Business response:
Mr. Bogert, We apologize for the negative experience you have had with our company. We value your time and business. Therefore, I have forwarded your information to the Executive VP/COO and the Regional Manager for a resolution. Thank you, and I hope you have a wonderful day. Shleen Ryan-Gilley, Customer Care SRYANGILLEY@MASSEYSERVICES.COM
update 3/25/19 APPOINTMENT WAS AT 11:30 AM TODAY. THEY STILL ARE NOT HERE NO PHONE CALL OR REGARD FOR OUR TIME. HUBBY CALLED AT 1:00 THEY TOLD US SOMEONE WAS ON THEIR WAY. Total lack of communication. Robi show up today to do a pest treatment. then does not spray around the complete house until I call him on it and then he says he will do it again. When I call into the company I get a different office other than mine and what do they do they tell me that the guy should be here for mosquito treatment. this guy Robi does a ha... read more
Business response:
Ms Dillard, You have my sincerest apologies. We appreciate your business and we hope to resolve your concerns quickly. I have forwarded your concerns to the Regional Manager of your area as well as the Executive VP/COO. Someone will contact you shortly. Thank you, I hope you enjoy your day.
RecommendedThe technicians always call ahead to confirm when they will be there, they do a complete outside pest service, even getting the spider webs off the house! First class service!
Business response:
Ms Busby, Thank you for your recommendation. We appreciate your kind words. I have forwarded this to the corporate office so your local service center may get the recognition they deserve. I hope you have a great week!
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,004 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.