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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
While we are not customers of Massey Services, a technician came on to our property yesterday without our knowledge or permission and dug up subterranean termite baits that were leftover from the previous homeowner’s contract with the company. We have been living in our house since the end of June and while the company said that they sent a letter addressed to “current homeowner”, which we received dozens of from many companies when we moved in, trying to sell us their services, we did not open it. We consider this trespassi... read more
Massey was great at first - then they switched our technician and my grass had brown patches, moles returned and so did weeds- I had to complain a few times before it got handled- then the tech switched again and the same problems came back and after several months of expressing the issues NO changes were made. I actually do not think they even treated my lawn when they said they did- multiple times... I cancelled the service and they charged me again - a month later they had scheduled to come yet again - the manager never c... read more
Business response:
Ms Acosta, Thank you for bringing this to our attention. I am sorry to hear about the unpleasant experience that you have had with your local service center. I am passing this along to the West FL Regional Manager, as well as, the Executive VP/COO. Someone will contact you to address your concerns and resolve this issue. Once again, my apologies. I hope you have a nice afternoon. Rae Lee, Customer Care
This company purposely and with intent, killed my friend's apiary! 5 hives! He is registered with the state to be warned PRIOR to pesticides being sprayed in his area so that he can take the precautions necessary to cover and protect his hives from drift spray. The County provides sufficient notice to local beekeepers, with announcements sent to the local beekeeper clubs. Your Marrietta Ga exterminator willfully killed his bees. The "customer " asked the technician about his neighbors bees being affected and the technician... read more
Business response:
Thank you for notifying us about this. We take bee health very seriously and are looking into this matter. Can you please send us your address so we can identify the location where this occurred so we can contact the appropriate managers? Thank you
Moore, Oklahoma. I would strongly recommend evaluating the training this location has received. We hired them for termite preventive treatment. When the technician (Sony?) arrived he stated what the state law regulations (8-12 inches for drilled holes) were for the treatment but proceeded to not follow state law regulations and did not properly complete treatment (exceeded 12inches) . I contacted the manager (Scott?) of this location letting him know it was wrong and that the technician did not clean up before leaving. Mana... read more
Business response:
Mrs. Gill, Thank you for bringing this to our attention. You have my sincerest apologies for the inconvenience, I truly understand your frustration. We value you as a loyal customer of Massey Services. I have forwarded your information to the Oklahoma Regional Manager, as well as our Executive VP/COO and you will be contacted with a resolution. Once again, my apologies. I hope you have a nice afternoon. - Yohara Torres, Customer Care Supervisor
Please learn from my experience and do not use this company. Although I paid for a monthly service, my lawn ultimately needed to be replaced. I would recommend avoiding this company!
Business response:
Ms Sarakun, Thank you for reaching out to us. My apologies we did not meet your expectations. I have forwarded this post to the West FL Regional Manager as well as the Executive VP/COO. Someone will contact you to address your concerns and resolve. Thank you. Rae Lee, Customer Care
Would not want anyone to go through the experience I have had with this company. Destroyed my yard of Zoysia grass and had nothing but excuses. Told them I wanted my money back from up front payments as they have 100% happy guarantee. Told them we would call it even since I now need to buy $500 worth of Zoysia to fix their mistakes. Nothing. Several different levels of incompetence standing in yard making excuses but side yard watered and mowed the same with no problems. No answers from them. Unless you are looking have ... read more
Business response:
Hi Aaron, Thank you for reaching out to us. I understand from our Regional Manager, John Milton, that he was on your property today and met with your parents to discuss the issue. He was able to confirm that your lawn does have a fungus which is treatable; however, we understand your concerns and are in the process of refunding your services. Please let us know if there is anything else you need in the future.
My lawn looks awful and has for months. They keep telling me it needs more water, which is what they told me when we were getting 2-3 inches a week. The tech is great but I have had two managers out and nothing. They put in new sprinkler line in for $100, which I thought was very high since they ran it off another about 4-5 feet away. I purchased the irrigation contract and was under the impression that if the lawn needed more coverage the contract would cover it but no that didn't happen. The lawn has spots that are jus... read more
Business response:
Ms Wentworth, Thank you for bringing this to our attention. You have my sincerest apologies for the inconvenience, I truly understand your frustration. We value you as a loyal customer of Massey Services. I have forwarded your information to the Northwest FL Regional Manager, as well as our Executive VP/COO and you will be contacted with a resolution. Once again, my apologies. I hope you have a nice afternoon. - Rae Lee, Customer Care
How about one phone number instead of reaching a different person every time or the obnoxious rude clueless answering service and having to start over every time?
Business response:
Ms. Rossi Evans - Thank you for bringing this to my attention. This is certainly not representative of the live answer customer experience we pride ourselves on. I would like the opportunity to speak to you so that I may ensure that an incident such as this does not occur again and will contact you today for the details. Thank you again. Dana Hill, Director of Customer Care.
Our yard had a fungus that ended up killing 2 huge spots in our yard in April. They came and treated it however, it is still dead in September. They put a couple plugs in 8/17 and said they would be back the next week. Today is 9/13 and they haven’t come back. They haven’t called me to let me know if something was back ordered or delayed. Their communication is beyond terrible. I reached out to them and a “manager” called me back. He was very rude and kept interrupting me. Their customer service is terrible, communication is... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,282 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.