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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
UPDATE: after my initial review I spoke to the manager for my area & he said they’d issue me a refund of my $495 (Year worth of services) I got a check for $271.75 I called back today and was told that’s the correct refund even though I was only a customer from September 6 - October 30 they serviced my home 3 or 4 times. Within that time because I kept having ants & roaches. Anyway the manager told me today that basically one of my services costed more because it was a “extensive service” When I paid $495 it was for a monthl... read more
Business response:
Ms. Fernandez, Thank you for contacting Massey Services. We regret that we were not able to meet your expectations. I will forward your feedback and the refund concern to our Regional Manager and our Executive Vice President/COO and you will be contacted tomorrow for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
Terrible service! We have stuck with Massey for some time now hoping that improvements would be made, but see that isn't going to happen. Our yard developed some sort of weed that magically isn't covered. Massey did do a partial sod replacement of our front yard but it was like pulling teeth to get that done. Worst part is that the weed is still present and will eventually take over the new sod. When you finally get some manager type to actually call you back, their attitude is not the best and makes you feel like you are no... read more
Business response:
Mr. Kraftchick, I’m sorry that we did not exceed your expectations, and for any inconvenience this may have caused. I have forwarded your information to the Regional Manager and the Executive VP/COO. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Have a wonderful day. Shleen Ryan-Gilley
RecommendedJust wanted to say “Thank You” to your two young landscaping technicians. Today on Adair Ln in the Village of Pennecamp I was carrying some boxes from the post box and they did not hesitate to offer their help. You should be proud to have these two fine young men. There represented your company well and are an asset for your reputation here in the Villages.
Business response:
Michele, Thank you so much for taking time out of your day to share the wonderful experience you’ve had with our technicians. Have a fantastic day! Shleen Ryan-Gilley, Customer Care
***Lawrenceville location*** Absolutely horrible customer service and service to my apt. I reside a retreat at sweetwater I was told my apt was to be treated with strong chemicals insecticide for bed bugs there wasn’t any evidence of the exterminators being here besides some tan dust in the corners and my door being left open. They didn’t treat my laundry room or closet. Nor did they provide after care instructions or traps to monitor if there still any bed bugs. I’ve been bitten 3 more times and tried calling and no one has... read more
While we are not customers of Massey Services, a technician came on to our property yesterday without our knowledge or permission and dug up subterranean termite baits that were leftover from the previous homeowner’s contract with the company. We have been living in our house since the end of June and while the company said that they sent a letter addressed to “current homeowner”, which we received dozens of from many companies when we moved in, trying to sell us their services, we did not open it. We consider this trespassi... read more
While we are not customers of Massey Services, a technician came on to our property yesterday without our knowledge or permission and dug up subterranean termite baits that were leftover from the previous homeowner’s contract with the company. We have been living in our house since the end of June and while the company said that they sent a letter addressed to “current homeowner”, which we received dozens of from many companies when we moved in, trying to sell us their services, we did not open it. We consider this trespassi... read more
Massey was great at first - then they switched our technician and my grass had brown patches, moles returned and so did weeds- I had to complain a few times before it got handled- then the tech switched again and the same problems came back and after several months of expressing the issues NO changes were made. I actually do not think they even treated my lawn when they said they did- multiple times... I cancelled the service and they charged me again - a month later they had scheduled to come yet again - the manager never c... read more
Business response:
Ms Acosta, Thank you for bringing this to our attention. I am sorry to hear about the unpleasant experience that you have had with your local service center. I am passing this along to the West FL Regional Manager, as well as, the Executive VP/COO. Someone will contact you to address your concerns and resolve this issue. Once again, my apologies. I hope you have a nice afternoon. Rae Lee, Customer Care
This company purposely and with intent, killed my friend's apiary! 5 hives! He is registered with the state to be warned PRIOR to pesticides being sprayed in his area so that he can take the precautions necessary to cover and protect his hives from drift spray. The County provides sufficient notice to local beekeepers, with announcements sent to the local beekeeper clubs. Your Marrietta Ga exterminator willfully killed his bees. The "customer " asked the technician about his neighbors bees being affected and the technician... read more
Business response:
Thank you for notifying us about this. We take bee health very seriously and are looking into this matter. Can you please send us your address so we can identify the location where this occurred so we can contact the appropriate managers? Thank you
Moore, Oklahoma. I would strongly recommend evaluating the training this location has received. We hired them for termite preventive treatment. When the technician (Sony?) arrived he stated what the state law regulations (8-12 inches for drilled holes) were for the treatment but proceeded to not follow state law regulations and did not properly complete treatment (exceeded 12inches) . I contacted the manager (Scott?) of this location letting him know it was wrong and that the technician did not clean up before leaving. Mana... read more
Business response:
Mrs. Gill, Thank you for bringing this to our attention. You have my sincerest apologies for the inconvenience, I truly understand your frustration. We value you as a loyal customer of Massey Services. I have forwarded your information to the Oklahoma Regional Manager, as well as our Executive VP/COO and you will be contacted with a resolution. Once again, my apologies. I hope you have a nice afternoon. - Yohara Torres, Customer Care Supervisor
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 31,998 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.