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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
By doing what they advertise. Had a flea and insect problem, they obviously couldn't or didn't want to handle and I had to remedy myself.
Business response:
Mr. Sims, We are sorry to hear that we did not exceed your expectations, and we truly value your opinion. I have forwarded your information to the Regional Manager and the Executive VP/COO. Thank you, and have a wonderful day. - Shleen Ryan
they call to schedule appointments and never show. they are supposed to come out every 2 months to spray for pests, we are lucky if they come out every 4 months. customer service is non existent, and when they do show they are rude. I was told they would come to my house on a Thursday, no show. Friday no show. Saturday at 7am, they show up, pound on the door, wake my entire house up (including a newborn...thanks), rile the dogs up, and then act bothered they had to wait for my husband to get out of bed and answer the do... read more
Business response:
Ms Forsberg, Thank you for bringing this to our attention. We would like to get this to the Regional Manager in your area to resolve this as quickly as possible. Would you mind providing us with your property address. You may private message us or email us directly at wecare@masseyservices.com . Thank you, we look forward to hearing from you.
My lawn has severely dead spots. Massey has created spots of clay. Even after seeding with what I thought may have been bad seeds. I have watered, it has rained and I have yet to see any since May 28th. I would not recommend their lawn care service and want my money refunded so I can do what’s necessary to fix my lawn. This is the worst my lawn has looked since moving here in 2012 and maintaining my lawn myself. I have posted similar post two previous times and was asked to remove them but this post remains.
Business response:
Mr Brown, We are truly sorry for the condition of your lawn and appreciate you bringing this to our attention once again. Customer satisfaction is our number one priority. The regional manager of your local office as well as our Executive VP/COO have been notified and you will be contacted shortly with a resolution. Once again, our apologies. Rae Lee, Customer Care Team Lead rlee@masseyservices.com
STAY AWAY FROM THIS COMPANY. I made an appointment for my annual termite inspection with Massey for 4:00 pm on a Wednesday that they told me was available a couple of weeks prior. Wednesday rolls around and no one shows up at 4:00. At 4:20 I call the Panama City office and speak to Mercedes. She tells me that the appointment will still happen and the GM will call me. Why does the GM need to call if the appointment is still on? No one shows up that day and no one calls. The next day no one calls before lunch so I call ... read more
Business response:
Mrs. Rosenau, we truly apologize for the inconvenience, and completely understand your frustration. For this is not a common practice for Massey Services. After reviewing your account I can see we have refunded the renewal. I have forwarded your information to the Regional Manager and Executive VP/COO for review. Once again, we sincerely apologize, and have a wonderful day. – Shleen Ryan
DO NOT USE THIS COMPANY!!! They call or come and see you and make you think you are paying for a service and then send you a bill and claim you misunderstood. I had a problem with an employee who always said he was coming and never showed and they fixed that. Now, I’ve had two billing issues.
Business response:
Ms. Basset, I'm sorry to hear that we haven't met your expectations. If you would please contact me via messenger or email, I'd like to bring your concerns to the Regional Manager for your area as well as our VP/COO. Thank you Yohara Torres Customer Care Supervisor ytorres@masseyservices.com
Be fair and do not charge people for services you did not do
Business response:
Mrs. Fimmen, We sincerely apologize the unpleasant experience you’ve had. I completely understand your frustration, and have forwarded your review to the Executive VP/COO and the Regional Manager to address your concerns immediately. Thank you for your patience, and we hope you have a wonderful rest of your day. -Yohara Torres Customer Care Supervisor
Horrific customer service. There were multiple times they were supposed to come out and just didn't show up. When I called to cancel, the company didn't even pretend to care by saying "I'm so sorry you had this experience". RUN in the other direction!
Business response:
Mr. Hancock - I have reviewed the series of events that have occurred and all I can say is how sorry I am. This is so outside of our service standards and there really are no excuses for or explanations as to why this happened, not only once but multiple times. The Regional Manager of our West Georgia Region will be contacting you shortly. Thank you for the opportunity to serve you the last couple of years. Kind Regards, Dana Hill, Director of Customer Care
Customer service has gone downhill DRASTICALLY since last year when we received letters of the company growing "to serve us better." NOPE - the larger you got, the worse the service got. After numerous big wigs coming to my home several times and promising solutions for my lawn, nothing was ever done. Told them in person and on the phone that I was cancelling service, but stupid me did not put it in writing, so they came even after I had already hired another company, and of course billed me. Used to be very happy wit... read more
Business response:
Mrs. Hollingsworth, We are sorry to here about the negative experience you’ve had with our customer service, and the declining lawn conditions over the years. We value your business and your time, your satisfaction is our number one priority. I have forwarded your information to the Regional Manager for your area and he will be contacting you for a resolution. I hope you have a nice afternoon. -Shleen Ryan
To make a long story short Massey was hired to come out and do weed control and kill ants at my property they failed to do either. They only treated half of my backyard and left the giant ant bed right on my sidewalk. I called them several times asking them to come back out and finish the job but they never did. I ended up canceling the service and asking for a refund citing their “guarantee” shortly after it began because no one ever came out to finish the job. They refused to give me a refund and continued to send me bills... read more
Business response:
Mr. Wilmot, we sincerely apologize for not exceeding your expectations, and completely understand your frustration. We would like the opportunity to regain your trust by addressing the concerns of the negative experience you’ve encountered. I have forwarded your information to the Midwest Regional Manager and the Executive VP/COO to discuss this matter. Thank you for your patience, and I hope you have a wonderful day. -Shleen Ryan
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,278 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.