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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Absolutely do not recommend this company. Horrible service. Late for appointments. Very shoddy work. Very poor communication between those who set appointments and the service techs who rarely know their job & don’t hesitate to lie about what they did, even when you watch & take pictures. Disgraceful
Business response:
Ms. Martino, We regret that we have not met your expectations. We woud like to correct any mis-steps that may have occured in serving your needs and meeting your expectations. Please private message us your property address and I will forward your feedback to our Regional Manager and our COO/Executive Vice President for a satisfactory resolution. Someone from corporate wil contact you to discuss your concerns. Thank you, Pooya Pakzadian, Customer Care Manager
Outside of a mound of issues when we first signed a contract for services, my most recent experience included calling the 888 number twice, only to be cut off. Calling the 407 number , only to be cut off and on the fourth attempt to speak with someone about the paper bill I received after 10 months of autopay- the customer service agent couldn’t explain why. Even though, a second auto draft using the same card is occurring with no issue, and when I asked them to rerun the charge using the same info and it went through, the... read more
Business response:
Ms Adams, Please accept our sincerest apologies for the unpleasant experience you had with our Customer Care Department. I have forwarded your information to our Director of Customer Care and also to our Executive VP/COO for a quick resolution. Once again, we do apologize. Thank you, I hope you have a nice weekend. Rae Lee, Customer Care Team Lead
I was a Massey customer for the last year, and cancelled this past May 2019 due to quality and delivery issues. I gave it about a year to see the weeds in my backyard start dying, however, even after waiting this long they weren't. I have cameras around the front and backyard of my house, so I monitored Massey's services for the last 3 treatments. For 2 of the days, the serviceman did not come to my backyard. The 1 day they came was when a supervisor was with them, because I complained that the weeds in my backyard were not ... read more
Business response:
Brian, here at Massey Services we pride ourselves on the excellent customer service and quality we bring to our customers. It greatly concerns us when we hear about a poor service experience from our customers. Therefore, I have notified our Regional Manager, Mrs. Darlene Williams. Mrs. Williams will investigate this issue for you and contact you with a resolution. Once again, our apologies for the inconvenience. Have a wonderful day. - Shleen Ryan
Really made an effort to avoid a customer... left a sign lying in the yard that they treated it... BS. They were prepaid for months and did nothing. Not recommended. Update... Massey responded to this issue and addressed my concerns. Kyle went above and beyond. Thank you.
Business response:
Thank you for your update. We appreciate you taking the time to post kind words regarding Kyle. We have sent a copy of this to the Corporate Office to see Kyle gets the recognition he deserves. Thank you, enjoy your week.
Our home was treated for termites on June 3rd but the repairs have not been completed. I've made numerous calls and emails to the local office and the after hours call center. When will the repairs be completed?
Business response:
Mrs. Clanton, we are sorry to hear of the negative experience you had with our company. I have forwarded your information to the Regional Manager and the Executive VP/COO. For future assistance please contact us at WECARE@MASSEYSERVICES.COM. Thank you, and have a wonderful weekend. -Shleen Ryan
By doing what they advertise. Had a flea and insect problem, they obviously couldn't or didn't want to handle and I had to remedy myself.
Business response:
Mr. Sims, We are sorry to hear that we did not exceed your expectations, and we truly value your opinion. I have forwarded your information to the Regional Manager and the Executive VP/COO. Thank you, and have a wonderful day. - Shleen Ryan
they call to schedule appointments and never show. they are supposed to come out every 2 months to spray for pests, we are lucky if they come out every 4 months. customer service is non existent, and when they do show they are rude. I was told they would come to my house on a Thursday, no show. Friday no show. Saturday at 7am, they show up, pound on the door, wake my entire house up (including a newborn...thanks), rile the dogs up, and then act bothered they had to wait for my husband to get out of bed and answer the do... read more
Business response:
Ms Forsberg, Thank you for bringing this to our attention. We would like to get this to the Regional Manager in your area to resolve this as quickly as possible. Would you mind providing us with your property address. You may private message us or email us directly at wecare@masseyservices.com . Thank you, we look forward to hearing from you.
My lawn has severely dead spots. Massey has created spots of clay. Even after seeding with what I thought may have been bad seeds. I have watered, it has rained and I have yet to see any since May 28th. I would not recommend their lawn care service and want my money refunded so I can do what’s necessary to fix my lawn. This is the worst my lawn has looked since moving here in 2012 and maintaining my lawn myself. I have posted similar post two previous times and was asked to remove them but this post remains.
Business response:
Mr Brown, We are truly sorry for the condition of your lawn and appreciate you bringing this to our attention once again. Customer satisfaction is our number one priority. The regional manager of your local office as well as our Executive VP/COO have been notified and you will be contacted shortly with a resolution. Once again, our apologies. Rae Lee, Customer Care Team Lead rlee@masseyservices.com
STAY AWAY FROM THIS COMPANY. I made an appointment for my annual termite inspection with Massey for 4:00 pm on a Wednesday that they told me was available a couple of weeks prior. Wednesday rolls around and no one shows up at 4:00. At 4:20 I call the Panama City office and speak to Mercedes. She tells me that the appointment will still happen and the GM will call me. Why does the GM need to call if the appointment is still on? No one shows up that day and no one calls. The next day no one calls before lunch so I call ... read more
Business response:
Mrs. Rosenau, we truly apologize for the inconvenience, and completely understand your frustration. For this is not a common practice for Massey Services. After reviewing your account I can see we have refunded the renewal. I have forwarded your information to the Regional Manager and Executive VP/COO for review. Once again, we sincerely apologize, and have a wonderful day. – Shleen Ryan
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.