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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They dnt care to listen or take care of their customers. They just take your money without finishing a job and ignore your emails!!
Business response:
Ms Martin, My apologies for the lack of communication and that we did not exceed your expectations. I can see on your account, however, the technician left a message on February 1st. I have forwarded this post and your information to the North Texas Regional Manager. He will contact you to resolve your concerns. In the meantime please email me directly if I can assist further. Thank you, have a nice day. Rae Lee, Customer Care rlee@masseyservices.com
My yard has progressively gotten worse since starting with Massey and they're not doing anything about it
Business response:
Mr. Vanz, We sincerely apologize for the lack of communication and completely understand your frustration. Therefore I have forwarded your information to the South Central Regional Manager and the Executive VP/COO to resolve your concerns. Thank you, and have a wonderful day. Shleen Ryan-Gilley, Customer Care
Lawn service terrible, Bug service good. Accounting dept sucks.
Business response:
Mr Thompson, I am sorry we have not exceeded your expectations with the lawn and accounting service. We strive for 100% customer satisfaction with every service, with every customer. I hope we are able to regain your trust. I have forwarded a copy of your post to the North Central FL Regional Manager as well as our Executive VP/COO. Someone will contact you to address your concerns. Thank you, I hope you have a nice weekend. Rae Lee, Customer Care -
Worst service ever!! I tried working with Massey to fix the damage they did after treating my lawn. The product that was used left RUST marks along the edge of the sidewalk and the driveway. My lawn is in the same shape as when the started there treatment plan. I canceled my service a week ago, today the technician sends me a bill for service. The mananger was suppose to contact me about the findings after he inspected my yard not a phone call yet.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for what happened to your sidewalk and driveway. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore, I have forwarded your information to the South Central Regional Manager and the Executive VP/COO to address your concerns. Thank you, and have a great day. Shleen Ryan-Gilley
We were told by the sales rep that when we signed the termite bond that if we signed up for auto pay, the $500 cost would be deferred for 3 months. We should have been charged at the end of February but the office ran my card today. I called and the first 2 people could not understand what I was telling them about the 3 month deferral. The office manager then called me and told me that that was a promotion they were running but apparently it was written down to process on 1/21. I just don't feel like they have anything strai... read more
Business response:
Ms Hennecy, Thank you for bringing this to our attention, you have my sincerest apologies and I completely understand your frustration. I am sorry you were not able to resolve this at the local level, therefore, I am bringing this to the attention of the Midwest Regional Manager for a resolution. Please keep me posted on this. Thank you, I hope you have a nice afternoon. Rae Lee, Customer Care - rlee@masseyservices.com
Payment on time for dry wood termite protection, now we have termites and no treatment, going on a month?
Business response:
Thank you for the update and I’m so happy to hear we have address this issue. Please feel free to contact me directly at sryangilley@masseyservices.com if you should need any further assistance. Thank you, and have a fantastic day!
The concept of automatically billing the customer when they do not renew their service agreement on a quarterly basis for pest prevention that they didnt request does not have the customer's interest in mind, I appreciate the $95 invoice. Ill be sure to share with my community.
Business response:
Ms. Gibbons, I regret that this situation has given you a negative impression of Massey Services. I hope that we can change that. A notice was mailed to you on October 25th, and it appears that you may not have received it. I am having the Regional Manager contact you so that we may get this resolved for you right away. You can expect a call from him today. Thank you, Dana Hill, Director of Customer Care
To say that we are disappointed and wholly taken advantage of is an understatement. After 4 years of continual service by Massey's our grass is destroyed (see attached picture). When we called to complain about our services a few months ago they said they would work on it and get it back up. We had a full, healthy yead of St. Augustine grass. We called to finally cancel our service a week and a half ago because the hundreds of dollars we spent was distroyed by lack of service...the service we paid to you to do. The reception... read more
Business response:
Thank you for bringing this to our attention, you have my sincerest apologies and I completely understand your frustration, as this is not common practice. I am sorry you were not able to resolve this at the local level, therefore, I am bringing this to the attention of the Regional Manager for East FL and our Executive VP/COO for a resolution. I hope we are able to regain your trust and keep you as a valued customer. Once again, my sincerest apologies. Rae Lee, Customer Care, rlee@masseyservices.com
BEWARE! They'll add services and continue to bill you even if you cancel. They sent me into collections for two services that we never finalized and now I have two negative marks on my credit report. I disputed it but have no recourse. THEY WILL TRY TO UPSELL EVERYTHING....and their service is horrible. My lawn took such a dive when they started servicing me that we had to pull it and re-sod my entire front lawn. I DO NOT RECOMMEND THEM...use your local mom and pop service, you're better off.
Business response:
Ms. Cellucci, I regret that we were not able to meet your expectations. I will forward your concern to our Regional Manager and ask that they reach out to you. Thank you, Susan Morgan - Supervisor Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,282 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.