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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They over promise and under deliver. Massey purhased the company list from my original pest service and tried to continue to service my homes under the guise of my old pest service. When I started asking questions and calling around they explained to me what happened .I gave them a shot and they fell far short. They said they would come out to the home and leave information/keep me In the loop of what was going on. Never happened. I Never knew when I was scheduled, unless I called to find out myself. When I asked to cancel m... read more
Business response:
Mr. Munoz, I apologize for the lack of communication on our part. I have already forwarded your most recent note to your Regional Manager. You will hear from him soon. Thank you for your patience. Susan Morgan, Supervisor Customer Care
Well it looks like I am going to repeat myself with other reviews. Massey is a money hungry company I spent over 1,000.00 in the 2018-2019 year with them and as of today I still have ghost ant in my house that they have not gotten rid of and my grass looks worse when they started. they put down $200.00 worth of St Augustine glass plugs that died 3 months after they put them down in my lawn. went to Lowes this weekend and got the same plugs for $8.00 I got a call from them last week after they did an Irrigation system Insp... read more
Business response:
Good morning Ms Baker, I am so sorry for the negative experience you have had with your pest and lawn service. We strive for 100% customer satisfaction. I have forwarded your post to the Regional Manager of your area, as well as our Executive VP/COO. You will be contacted today for a resolution. Once again, I am so sorry. I hope you have a nice afternoon. - Rae Lee, Customer Care, rlee@masseyservices.com
In October, we decided to get new sod for our front yard. This company told us they would call to schedule a time. They did not. Instead, they just showed up one day and did a poor job. An area of the yard that we paid for was not done at all. I never saw a refund or credit for this. it was basically a $200 charge. An area we did not pay to have anything done to was. Bushes that we liked were removed without our permission. Several of our sprinkler heads dtopped working because sod was laid on top of them. I called and had t... read more
First, they need real customer service. Second, they need a complete overhaul of their accounting department and processes. $1350 in services cancelled.
Business response:
Ms Hickey, My apologies for the negative experience you have had. I have forwarded this post to the Midwest FL Regional Manager. He will contact you for a resolution. I hope you have a nice day. Rae Lee, Customer Care - rlee@masseyservices.com
I cancelled Massey services after a nightmare of a time, staining my carpets with their solution, not doing anything that they promised, etc...then after I cancelled, I had a message saying they serviced my property, I never even saw them? I was home! I have Bizzy Bee now, and very happy, and they’re stating they came out at the same time Bizzy bee was treating my property, I called the company, they agreed to drop the fee, and I got this voice mail the other day! What unprofessional crap!
Business response:
Ms David, Thank you for bringing this to our attention. My sincerest apologies, we completely agree, this is totally unprofessional. I have forwarded a copy of this post to the Georgia Regional Manager as well as our Executive VP/COO. This will be resolved quickly. Once again, I am trully sorry. I hope you have a nice weekend!
They dnt care to listen or take care of their customers. They just take your money without finishing a job and ignore your emails!!
Business response:
Ms Martin, My apologies for the lack of communication and that we did not exceed your expectations. I can see on your account, however, the technician left a message on February 1st. I have forwarded this post and your information to the North Texas Regional Manager. He will contact you to resolve your concerns. In the meantime please email me directly if I can assist further. Thank you, have a nice day. Rae Lee, Customer Care rlee@masseyservices.com
My yard has progressively gotten worse since starting with Massey and they're not doing anything about it
Business response:
Mr. Vanz, We sincerely apologize for the lack of communication and completely understand your frustration. Therefore I have forwarded your information to the South Central Regional Manager and the Executive VP/COO to resolve your concerns. Thank you, and have a wonderful day. Shleen Ryan-Gilley, Customer Care
Lawn service terrible, Bug service good. Accounting dept sucks.
Business response:
Mr Thompson, I am sorry we have not exceeded your expectations with the lawn and accounting service. We strive for 100% customer satisfaction with every service, with every customer. I hope we are able to regain your trust. I have forwarded a copy of your post to the North Central FL Regional Manager as well as our Executive VP/COO. Someone will contact you to address your concerns. Thank you, I hope you have a nice weekend. Rae Lee, Customer Care -
Worst service ever!! I tried working with Massey to fix the damage they did after treating my lawn. The product that was used left RUST marks along the edge of the sidewalk and the driveway. My lawn is in the same shape as when the started there treatment plan. I canceled my service a week ago, today the technician sends me a bill for service. The mananger was suppose to contact me about the findings after he inspected my yard not a phone call yet.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for what happened to your sidewalk and driveway. Your satisfaction is our main priority. We value your business and we would like the opportunity to resolve your concerns so that we may continue our relationship. Therefore, I have forwarded your information to the South Central Regional Manager and the Executive VP/COO to address your concerns. Thank you, and have a great day. Shleen Ryan-Gilley
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.